Planning

Pre market Engagement for Out of Hours Call Service

PLYMOUTH COMMUNITY HOMES

This public procurement record has 1 release in its history.

Planning

29 May 2026 at 09:01

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

Plymouth Community Homes is currently in the planning stage of a tender process with the objective to engage suppliers for an "Out of Hours Call Service." This service is categorised under telephone-answering services within the services industry, and is aimed at supporting enhanced tenant safety and satisfaction through emergency repair reporting. The procurement pertains to a location in Plymouth, UK. The initial stage involves preliminary market engagement, with an important milestone set for 19th June 2026. The procurement anticipates a value of £290,110, indicating a significant level of service provision expected. Interested parties should note that the formal tender process is set to progress with a future notice during July 2026.

This opportunity is particularly beneficial for businesses specialising in telephone-answering services, who can demonstrate a thorough understanding of regulatory compliance and operational resiliency within the social housing sector. Small and medium-sized enterprises (SMEs) are especially encouraged to compete, as the procurement process explicitly identifies suitability for SMEs. Companies with a focus on customer service improvement and robust reporting capabilities will find this tender a chance to solidify partnerships with a public authority and provide essential services over an extended contract period, starting in April 2027 with potential renewals through to March 2032.

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Notice Information

Notice Title

Pre market Engagement for Out of Hours Call Service

Notice Description

Plymouth Community Homes (PCH) currently provides an Out of Hours Repairs and ASB service through a third party so tenants can report Emergency repairs out of hours. Ahead of the full procurement process PCH wish to undertake pre-market engagement to explore supplier options and services available. The regulatory landscape for social housing has evolved significantly in recent years, with enhanced safety requirements, strengthened consumer standards, and greater regulatory scrutiny. As a result, we are seeking OOH service partners who can deliver reliable, compliant, customer focused services backed by strong reporting and robust operational resilience. Suppliers will need to demonstrate their ability to support our regulatory obligations, work collaboratively on service improvement, and provide focused services backed by strong reporting and robust operational resilience. Suppliers will need to demonstrate their ability to support our regulatory obligations, work collaboratively on service improvement, and provide high quality triage and response to ensure tenant safety and satisfaction

Planning Information

https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=105878&TID=100110999&B=

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06a85f
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/050628-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79510000 - Telephone-answering services

Notice Value(s)

Tender Value
£241,758 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
29 May 20266 days ago
Submission Deadline
Not specified
Future Notice Date
13 Jul 20262 months to go
Award Date
Not specified
Contract Period
1 Apr 2027 - 31 Mar 2030 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
PLYMOUTH COMMUNITY HOMES
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
PLYMOUTH
Postcode
PL6 5DH
Post Town
Plymouth
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK4 Devon
Small Region (ITL 3)
TLK41 Plymouth
Delivery Location
Not specified
Local Authority
Plymouth
Electoral Ward
Budshead
Westminster Constituency
Plymouth Moor View

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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