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Netcall Digital Customer Enablement Platform

Cheshire East Borough Council

This public procurement record has 1 release in its history.

Award

29 May 2026 at 13:19

Award Notice
Summary of the contracting process

The procurement process titled "Netcall Digital Customer Enablement Platform" was conducted by Cheshire East Council, a regional authority in Crewe, United Kingdom. This contract falls under the industry category of "Software package and information systems" and represents a goods procurement. The process reached the award stage and was completed as of 29th May 2026. The procurement method was limited, employing an award procedure without a prior publication of a call for competition, justified by technical reasons due to limited competition. The contract was awarded to Netcall Systems Limited with a total value of £739,092, signed on 31st March 2026. The location for delivery is the UKD6 region, which includes Bedford.

This tender presents significant growth opportunities for businesses specialised in software and information systems. Firms with proprietary or highly specialised software that align with customer enablement solutions will find such opportunities appealing, particularly those capable of providing exclusive or technically advanced solutions with limited competition. Companies with a strong reputation and capability to deliver in the technological sector, like Netcall Systems Limited, have an advantage in securing such contracts. As the procurement was done without a competitive call, large or well-established enterprises with unique technical offerings are better positioned to benefit from similar future tenders.

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Notice Information

Notice Title

Netcall Digital Customer Enablement Platform

Notice Description

C5382 Netcall Digital Customer Enablement Platform for the council

Lot Information

Lot 1

Netcall Digital Customer Enablement Platform for the council

Options: 1 x 12 months extension

Procurement Information

This was a CCS G Cloud award

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06a8e4
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/050839-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£739,092 £500K-£1M

Notice Dates

Publication Date
29 May 20264 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Cheshire East Borough Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CREWE
Postcode
CW1 2JZ
Postcode Area
Crewe
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD6 Cheshire
Small Region (ITL 3)
TLD62 Cheshire East
Delivery Location
TLD6 Cheshire
Local Authority
Cheshire East
Electoral Ward
Crewe Central
Westminster Constituency
Crewe and Nantwich

Supplier Information

Number of Suppliers
1
Supplier Name

Netcall Systems Limited

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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