HOUSING AND ASSETS SATISFACTION SURVEYS

Notice Information

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Notice Title

Notice Description

The contract is for the provision of a consolidated Housing and Assets resident satisfaction survey service, covering: * The statutory annual Tenant Satisfaction Measures (TSM) perception survey * The annual Leaseholder Satisfaction Survey * Monthly Repairs, Caretaking, Anti-Social Behaviour (ASB) and Tenancy Sustainment satisfaction surveys The supplier will be responsible for the full end-to-end delivery of all surveys, including sampling, resident contact, administration, data capture, secure handling of personal data, analysis, reporting, and delivery of regulator compliant outputs. The contract will support statutory reporting to the Regulator of Social Housing (RSH) and provide ongoing insight to drive service improvement across Housing Services.

Notice Details

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Publication & Lifecycle

Open Contracting ID: ocds-h6vhtk-06b1f7
Publication Source: Find A Tender Service
Latest Notice: https://www.find-tender.service.gov.uk/Notice/054796-2026
Current Stage: Award
All Stages: Award

Procurement Classification

Notice Type: UK7 - Contract Details Notice
Procurement Type: Standard
Procurement Category: Services
Procurement Method: Limited
Procurement Method Details: Below threshold - limited competition
Tender Suitability: Not specified
Awardee Scale: SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79311000 - Survey services

79342310 - Customer survey services

79342311 - Customer satisfaction survey

Notice Value(s)

Tender Value: Not specified
Lots Value: Not specified
Awards Value: Not specified
Contracts Value: £139,378 £100K-£500K

Notice Dates

Publication Date: 10 Jun 20262 weeks ago
Submission Deadline: Not specified
Future Notice Date: Not specified
Award Date: 9 Jun 20262 weeks ago
Contract Period: 30 Jun 2026 - 30 Jun 2029 3-4 years
Recurrence: Not specified

Notice Status

Tender Status: Complete
Lots Status: Complete
Awards Status: Active
Contracts Status: Active

Buyer & Supplier

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Contracting Authority (Buyer)

Main Buyer: LONDON BOROUGH OF HOUNSLOW
Contact Name: Available with D3 Tenders Premium →
Contact Email: Available with D3 Tenders Premium →
Contact Phone: Available with D3 Tenders Premium →

Buyer Location

Locality: HOUNSLOW, LONDON
Postcode: TW3 3EB
Post Town: Twickenham
Country: England
Major Region (ITL 1): TLI London
Basic Region (ITL 2): TLI7 Outer London - West and North West
Small Region (ITL 3): TLI75 Hounslow and Richmond upon Thames
Delivery Location: Not specified
Local Authority: Hounslow
Electoral Ward: Hounslow West
Westminster Constituency: Feltham and Heston

Supplier Information

Number of Suppliers: 1
Supplier Name: KWEST RESEARCH

Further Information

Notice Documents

https://www.find-tender.service.gov.uk/Notice/054796-2026
10th June 2026 - Contract details notice on Find a Tender

Notice URLs

Open Contracting Data Standard (OCDS)

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JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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