Provision of Contact Centre Software

Notice Information

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Notice Title

Notice Description

Provision of Cloud Contact Centre system, for 50+ Agents to support the Trusts Crisis Services and Information Service Desk.

Lot Information

Lot 1

Provision of Cloud based contact centre covering two services - Crisis and Information. Includes Voice SIP, Agents, Administrators and Call Storage.

Procurement Information

Service offer was selected from the Digital Market Place and awarded using CCS RM6116.

Notice Details

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Publication & Lifecycle

Open Contracting ID: ocds-h6vhtk-06b220
Publication Source: Find A Tender Service
Latest Notice: https://www.find-tender.service.gov.uk/Notice/054863-2026
Current Stage: Award
All Stages: Award

Procurement Classification

Notice Type: Award Notice
Procurement Type: Standard
Procurement Category: Goods
Procurement Method: Limited
Procurement Method Details: Award procedure without prior publication of a call for competition
Tender Suitability: Not specified
Awardee Scale: Large

Common Procurement Vocabulary (CPV)

CPV Divisions: 32 - Radio, television, communication, telecommunication and related equipment
CPV Codes: 32524000 - Telecommunications system

Notice Value(s)

Tender Value: Not specified
Lots Value: Not specified
Awards Value: Not specified
Contracts Value: £226,800 £100K-£500K

Notice Dates

Publication Date: 10 Jun 20262 weeks ago
Submission Deadline: Not specified
Future Notice Date: Not specified
Award Date: 26 May 20264 weeks ago
Contract Period: Not specified - Not specified
Recurrence: Not specified

Notice Status

Tender Status: Complete
Lots Status: Cancelled
Awards Status: Active
Contracts Status: Active

Buyer & Supplier

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Contracting Authority (Buyer)

Main Buyer: TEES, ESK AND WEAR VALLEYS NHS FOUNDATION TRUST
Contact Name: Available with D3 Tenders Premium →
Contact Email: Available with D3 Tenders Premium →
Contact Phone: Available with D3 Tenders Premium →

Buyer Location

Locality: DARLINGTON
Postcode: DL2 2TS
Post Town: Darlington
Country: England
Major Region (ITL 1): TLC North East (England)
Basic Region (ITL 2): TLC3 Tees Valley
Small Region (ITL 3): TLC33 Darlington
Delivery Location: TLC North East (England)
Local Authority: Darlington
Electoral Ward: Brinkburn & Faverdale
Westminster Constituency: Darlington

Supplier Information

Number of Suppliers: 1
Supplier Name: BRITISH TELECOMMUNICATIONS

Further Information

Notice URLs

https://www.tewv.nhs.uk/

Open Contracting Data Standard (OCDS)

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JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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