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Technical Implementation Partner & Business Change Partner (DASP)

NHS Blood and Transplant

This public procurement record has 4 releases in its history.

TenderUpdate

30 Sep 2026 at 08:12

UK4 - Tender Notice
TenderUpdate

30 Sep 2026 at 08:10

UK4 - Tender Notice
Tender

11 Sep 2026 at 14:58

UK4 - Tender Notice
Planning

11 Jun 2026 at 08:16

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

NHS Blood and Transplant is seeking delivery partners for its Donor and Session Programme, a digital transformation intended to modernise donor engagement, appointment booking and session management for blood, platelet and plasma services. The programme is divided into two service lots. The Technical Implementation Partner will design, configure and integrate the chosen CRM platform and related digital systems, migrate data, test and deploy the solution, and support transition, technical assurance and operational readiness. The Business Change Partner will lead the organisational change needed to adopt the programme, including operating-model and workforce transformation, stakeholder engagement, communications, training, readiness and benefits realisation. Work is to be delivered across England, including the North East, North West, Midlands, East of England, London, South East and South West.

The buyer invited tenders through an open, two-stage competitive flexible procedure. Suppliers may bid for either or both lots, submitting a separate compliant tender for each; NHSBT intends to award one supplier contract per lot and may award the lots separately. The enquiry deadline was 23 September 2026 at 12:00, and the tender submission deadline was extended to 9 October 2026 at 12:00. The planned contract period is 1 January 2027 to 31 December 2029, with two optional one-year extensions. The estimated gross value is £4 million for the technical implementation lot and £7 million for the business change lot. Evaluation for each lot weights quality at 60%, price at 30% and social value at 10%; participation conditions are assessed pass or fail.

The opportunity suits suppliers able to deliver complex digital transformation in a healthcare setting, either through CRM implementation and systems integration or through business change and organisational adoption. Technical implementation bidders need capability in solution design, configuration, data migration, testing, deployment, governance and operational readiness, and must base their proposal and commercial submission on one of the eligible CRM platforms. Business change bidders need experience in workforce and operating-model change, stakeholder engagement, communications, learning, adoption planning, business readiness and benefits realisation. Each lot is suitable for SMEs and voluntary, community and social enterprises. Suppliers can pursue one or both lots, but must prepare a complete, independently compliant tender for each. Shortlisted bidders proceed to presentations and a workshop or demonstration, depending on the lot. The work spans a national programme, with delivery volumes potentially changing as other programme partners and CRM decisions affect phasing.

How relevant is this notice?

Notice Information

Notice Title

Technical Implementation Partner & Business Change Partner (DASP)

Notice Description

NHS Blood and Transplant (NHSBT) is procuring delivery partners for the Donor and Session Programme (DASP), a strategic digital transformation programme to modernise donor engagement, appointment booking, session management and related donor-facing and operational capabilities across blood, platelets and plasma. The procurement is divided into two Lots: Lot 1: Technical Implementation Partner The Technical Implementation Partner will support the technical implementation of the selected CRM Platform and associated digital ecosystem. The scope includes solution design, configuration, integration, data migration, testing, deployment, transition, implementation governance, technical assurance and operational readiness. Suppliers tendering for Lot 1 must align their Tender Response to one of the eligible CRM Platforms identified in the Invitation to Tender documents. The proposed technical solution, implementation approach and associated commercial submissions must be prepared consistently on the basis of the selected CRM Platform. Lot 2: Business Change Partner The Business Change Partner will support the business change, adoption and operational transformation required to implement DASP successfully. The scope includes operating model and workforce transformation, stakeholder engagement, change impact assessment, communications, learning and capability development, adoption planning, business readiness, benefits realisation and transition to business as usual. NHSBT intends to award a single-supplier contract for each Lot. Suppliers may tender for either Lot or both Lots but must submit a complete and independently compliant Tender Response for each Lot tendered for. The full requirements, eligible CRM Platforms, procurement procedure, Conditions of Participation, award criteria, evaluation methodology, timetable, contract terms and submission instructions are set out in the Invitation to Tender and associated tender documents available through Atamis under reference C468497.

Lot Information

Technical Implementation Partner

The Technical Implementation Partner will support the technical implementation of the selected CRM Platform and associated digital ecosystem. The scope includes solution design, configuration, integration, data migration, testing, deployment, transition, implementation governance, technical assurance and operational readiness. Suppliers tendering for Lot 1 must align their Tender Response to one of the eligible CRM Platforms identified in the Invitation to Tender documents. The proposed technical solution, implementation approach and associated commercial submissions must be prepared consistently on the basis of the selected CRM Platform.

Options: Two optional one-year extensions, exercisable individually or cumulatively.

Renewal: Two optional one-year extensions, exercisable individually or cumulatively.

Business Change Partner

The Business Change Partner will support the business change, adoption and operational transformation required to implement DASP successfully. The scope includes operating model and workforce transformation, stakeholder engagement, change impact assessment, communications, learning and capability development, adoption planning, business readiness, benefits realisation and transition to business as usual.

Options: Two optional one-year extensions, exercisable individually or cumulatively.

Renewal: Two optional one-year extensions, exercisable individually or cumulatively.

Planning Information

NHSBT will be undertaking a series of preliminary market engagement activities to inform the next phase of the DASP commercial strategy. This includes engagement to support preparation for the proposed procurement of the TIP and BCP requirements. Suppliers interested in participating in this preliminary market engagement should register on Atamis at https://atamis-1928.my.site.com/s/Welcome and search for Project Reference C452770. All information, communications and any documentation released as part of this engagement will be made available through the Atamis portal. NHSBT is planning to hold a supplier engagement session in partnership with techUK as a hybrid event, with attendance available online and in person. Further details, including booking information, will be made available via Atamis and techUK in due course. Materials shared during the engagement session will be made available on Atamis under Project Reference C452770 following the event. The purpose of this engagement is to help NHSBT understand market capability, delivery models, potential procurement and lotting structures, commercial approaches, risks, dependencies and other matters relevant to the proposed TIP and BCP requirements. NHSBT may use feedback received during this engagement to inform the future commercial strategy and any subsequent procurement documents. Participation in this preliminary market engagement does not constitute a commitment by NHSBT to launch a procurement process, issue an Invitation to Tender, or award any contract. Participation is not a requirement for participation in any future procurement and will not confer any advantage in any future competition. No remuneration, expenses or other compensation will be paid to organisations taking part in this preliminary market engagement. Suppliers should only participate on the basis that they understand and accept this position.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06b25f
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/092110-2026
Current Stage
Tender
All Stages
Planning, Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Competitive flexible procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

72220000 - Systems and technical consultancy services

72224000 - Project management consultancy services

72224100 - System implementation planning services

72227000 - Software integration consultancy services

79400000 - Business and management consultancy and related services

79410000 - Business and management consultancy services

79411100 - Business development consultancy services

Notice Value(s)

Tender Value
£9,166,666 £1M-£10M
Lots Value
£9,166,666 £1M-£10M
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
30 Sep 20266 days ago
Submission Deadline
9 Oct 20262 days to go
Future Notice Date
17 Aug 2026Expired
Award Date
Not specified
Contract Period
1 Jan 2027 - 31 Dec 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS Blood and Transplant
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BRISTOL
Postcode
BS34 7QH
Postcode Area
Bristol
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK5 West of England
Small Region (ITL 3)
TLK52 Bath & North East Somerset and South Gloucestershire
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
South Gloucestershire
Electoral Ward
Filton
Westminster Constituency
Filton and Bradley Stoke

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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