The Provision of an Income Management System & Associated Services

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    "date": "2026-06-12T18:37:43+01:00",
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        {
            "id": "GB-PPON-PXRT-5737-VBQD",
            "name": "Leicester City Council",
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                "id": "PXRT-5737-VBQD"
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                "streetAddress": "City Hall (4th Floor)",
                "locality": "Leicester",
                "postalCode": "LE1 1FZ",
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                "countryName": "United Kingdom",
                "region": "UKF21"
            },
            "contactPoint": {
                "name": "Pamela Chirara",
                "email": "pamela.chirara@leicester.gov.uk",
                "telephone": "+44 1164543502"
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            "id": "GB-PPON-PNCW-5286-MMXZ",
            "name": "ACCESS PAYSUITE LTD",
            "identifier": {
                "scheme": "GB-PPON",
                "id": "PNCW-5286-MMXZ"
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            "address": {
                "streetAddress": "Armstrong Building Oakwood Drive",
                "locality": "Loughborough",
                "postalCode": "LE11 3QF",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKF22"
            },
            "contactPoint": {
                "email": "Emma.Hardy@theaccessgroup.com"
            },
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            "control": {
                "description": "Access UK Ltd - Parent or subsidiary company"
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    "buyer": {
        "id": "GB-PPON-PXRT-5737-VBQD",
        "name": "Leicester City Council"
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    "tender": {
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        "legalBasis": {
            "id": "2023/54",
            "scheme": "UKPGA",
            "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
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        "title": "The Provision of an Income Management System & Associated Services",
        "description": "This is not a direct award notification. This notice informs the market that a Procurement Termination Notice (UK11) was published in error and that this procurement has progressed to the contract award stage. The UK11 notice was issued incorrectly due to an administrative error: https://www.find-tender.service.gov.uk/Notice/034724-2026?origin=Dashboard The Cabinet Office has been notified, a full audit trail maintained, and all suppliers who had registered for the tender were informed via the e-tendering portal. All associated notices are available at: https://www.find-tender.service.gov.uk/procurement/ocds-h6vhtk-051ec3 This notice ensures transparency for the procurement of the Provision of an Income Management System and Associated Services. The exercise is not a direct award. This approach enables progression to contract award without re-publishing a tender notice (UK). All relevant notices (UK1, UK2, UK4) have been published, and assessment summaries were issued to participating suppliers on 11th June 2026. Leicester City Council (LCC) needs to replace its payment and income management software as the current contract expires in 2027. The system takes customer balances from various host systems and facilitates payments through a variety of channels. Transactional data is fed back to the host systems in addition to the main accounting system, currently Unit4 Business World. The current IMS software is cloud-hosted, and it is an LCC ICT policy to remain with a cloud-hosted solution. On-premises solutions will not be considered at this time. The Council wishes to appoint a single provider to enter into contract to supply, install and maintain the system for an initial term of two (2) years, with the option to extend the maintenance contract for a further two (2), plus two (2), plus two (2) + two (2) year(s) under the same terms and conditions. Extensions will be subject to satisfactory performance by the successful provider.",
        "status": "complete",
        "procurementMethod": "direct",
        "procurementMethodDetails": "Direct award",
        "procurementMethodRationale": "This is not a direct award notification. This notice informs the market that a Procurement Termination Notice (UK11) was published in error and that this procurement has progressed to the contract award stage. The UK11 notice was issued incorrectly due to an administrative error: https://www.find-tender.service.gov.uk/Notice/034724-2026?origin=Dashboard The Cabinet Office has been notified, a full audit trail maintained, and all suppliers who had registered for the tender were informed via the e-tendering portal. All associated notices are available at: https://www.find-tender.service.gov.uk/procurement/ocds-h6vhtk-051ec3 This notice ensures transparency for the procurement of the Provision of an Income Management System and Associated Services. The exercise is not a direct award. This approach enables progression to contract award without re-publishing a tender notice (UK). All relevant notices (UK1, UK2, UK4) have been published, and assessment summaries were issued to participating suppliers on 11th June 2026.",
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        "riskDetails": "The Council have considered at an early stage the potential need for in-life contract modifications to incorporate flexibility into the Contract where appropriate and mitigating the risk of potentially unlawful modifications. 1.3.12 There are risks which may jeopardise the satisfactory performance of the Contract but, due to the nature of the risks, are unable to be addressed in the Contract as awarded. Where the relevant, conditions under Schedule 8 of the Act are satisfied, the modification of the Contract to remedy the identified risks would be treated as a permitted contract modification. 1.3.13 The potential risks are additional costs that come as a result of; a. Chargeable upgrades or updates to the system b. Professional services required for configuration, issue resolution, development, upgrades, tasks as yet unknown c. Changes in hardware, required for regulatory purposes d. Additional Chip and PIN devices e. Additional licence costs f. Additional Merchant IDs g. Local Government Reorganisation ('LGR') may occur during the Term and this may result in, without limitation: (i) the restructuring or alteration of the Council's administrative boundaries; (ii) the dissolution, merger or transfer of the Council's functions, powers or responsibilities; (iii) the aggregation and/or disaggregation of functions, services, systems or contracts with another organisation or organisations. The parties acknowledge that LGR is a potential known risk that may affect the Services and agree to work in good faith and co-operation to mitigate the effects of any LGR during the Term. In the event that LGR takes place the Council may at its sole discretion undertake one or more of the following actions: (i) utilise existing framework agreements or establish new frameworks, services arrangement in relation to the Services. (ii) transfer, assign or novate the Contract so as to reflect any new successor organisation, without prejudice to relevant clauses detailed in Appendix D The Contract Terms. (iii) amend or modify Appendix D The Contract Terms to reflect the new operational requirements arising from LGR in compliance with Schedule 8 Procurement Act 2023 (iv) terminate the agreement in accordance with Appendix D The Contract Terms These risks cannot be managed as part of the procurement process but if they were to materialise dialogue/negotiation would need to take place and any changes to the contract agreed by formal change control under the contract.",
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            "title": "The Provision of an Income Management System and Associated Services",
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            "value": {
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                "amount": 7212272,
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                "startDate": "2027-02-01T00:00:00+00:00",
                "endDate": "2029-01-31T23:59:59+00:00",
                "maxExtentDate": "2037-01-31T23:59:59+00:00"
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                {
                    "id": "055929-2026",
                    "documentType": "awardNotice",
                    "noticeType": "UK5",
                    "description": "Transparency notice on Find a Tender",
                    "url": "https://www.find-tender.service.gov.uk/Notice/055929-2026",
                    "datePublished": "2026-06-12T18:12:10+01:00",
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            "milestones": [
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                    "id": "1",
                    "type": "futureSignatureDate",
                    "dueDate": "2026-07-10T23:59:59+01:00",
                    "status": "scheduled"
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            "date": "2026-06-12T00:00:00+01:00",
            "standstillPeriod": {
                "endDate": "2026-06-24T23:59:59+01:00"
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            "hasOptions": true,
            "options": {
                "description": "The awarded value without the option is PS7,070,772 excluding VAT and PS8,484,926.40 including VAT. The options are: Chargeable upgrades or updates to the system (once) Professional services required for configuration, issue resolution, development, upgrades (20 days) Changes in hardware, required for regulatory purposes (49 replacements) Additional Chip and PIN devices ( service areas adding requirements for new devices in a fixed location, plus security and annual maintenance costs and new Mobile Chip and PIN devices)"
            }
        }
    ],
    "language": "en"
}