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The Provision of an Income Management System & Associated Services

Leicester City Council

This public procurement record has 3 releases in its history.

Award

07 Aug 2026 at 13:50

UK7 - Contract Details Notice
Award

12 Jun 2026 at 18:37

UK6 - Contract Award Notice
Award

12 Jun 2026 at 18:12

UK5 - Transparency Notice
Summary of the contracting process

Leicester City Council has procured a cloud-hosted income management system and associated services to replace its existing payment and income management software. The system will take customer balances from multiple host systems, support payments through various channels, and feed transactional data back to those host systems and the Council’s main accounting system, currently Unit4 Business World. The requirement covers supply, installation and ongoing maintenance of the system, including related configuration, issue resolution, development, upgrades, hardware changes, additional Chip and PIN devices, security and annual maintenance. The procurement is for Leicester City Council’s services in the United Kingdom. On-premises solutions were excluded because the Council’s ICT policy requires a cloud-hosted solution. Access Paysuite Limited, a large supplier based in Loughborough, was selected to provide the system and services.

The procurement is complete and the contract was awarded to Access Paysuite Limited on 12 June 2026. The contract was signed on 1 July 2026 and runs from 1 July 2026 to 30 June 2028, with options to extend for four further two-year periods, potentially to 30 June 2036. The contract value is £7,212,272 excluding VAT and £8,654,726.40 including VAT. The procurement covered one lot and was above threshold. Although recorded as a direct award for publication purposes, the stated procedure was an Open Procedure under the Procurement Act 2023; an administrative error led to an incorrect termination notice and subsequent transparency publication. The Council sought a single provider. The base value without options is £7,070,772 excluding VAT and £8,484,926.40 including VAT.

This award demonstrates demand from Leicester City Council for a substantial, cloud-hosted income and payment management platform rather than an on-premises product. Suppliers competing for similar requirements should be able to supply, install, integrate and maintain software that imports customer balances from multiple host systems and returns transactional data to those systems and a corporate finance platform such as Unit4 Business World. Credibility also requires dependable payment processing across varied channels, secure Chip and PIN capability, and the capacity to deliver hardware replacements, additional devices, configuration, issue resolution, development and upgrades. The Council will measure service performance through transaction-processing uptime, application uptime and average issue-resolution time, so bidders should be able to evidence operational resilience, support capacity and effective incident management for a long-term public-sector service.

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Notice Information

Notice Title

The Provision of an Income Management System & Associated Services

Notice Description

This is not a direct award notification. This notice informs the market that a Procurement Termination Notice (UK11) was published in error and that this procurement has progressed to the contract award stage. The UK11 notice was issued incorrectly due to an administrative error: https://www.find-tender.service.gov.uk/Notice/034724-2026?origin=Dashboard The Cabinet Office has been notified, a full audit trail maintained, and all suppliers who had registered for the tender were informed via the e-tendering portal. All associated notices are available at: https://www.find-tender.service.gov.uk/procurement/ocds-h6vhtk-051ec3 This notice ensures transparency for the procurement of the Provision of an Income Management System and Associated Services. The exercise is not a direct award. This approach enables progression to contract award without re-publishing a tender notice (UK). All relevant notices (UK1, UK2, UK4, UK6) have been published, and assessment summaries were issued to participating suppliers on 11th June 2026. Leicester City Council (LCC) needs to replace its payment and income management software as the current contract expires in 2027. The system takes customer balances from various host systems and facilitates payments through a variety of channels. Transactional data is fed back to the host systems in addition to the main accounting system, currently Unit4 Business World. The current IMS software is cloud-hosted, and it is an LCC ICT policy to remain with a cloud-hosted solution. On-premises solutions will not be considered at this time. The Council wishes to appoint a single provider to enter into contract to supply, install and maintain the system for an initial term of two (2) years, with the option to extend the maintenance contract for a further two (2), plus two (2), plus two (2) + two (2) year(s) under the same terms and conditions. Extensions will be subject to satisfactory performance by the successful provider.

Procurement Information

The opportunity was undertaken in accordance with the Open Procedure under the Procurement Act 2023. Due to an administrative error a Procurement Termination Notice was incorrectly published during the process. Consequently, the publication of the Contract Award Notice and Contract Details Notice could only be achieved through the submission of a Transparency Notice to ensure the award details were published..

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06b47d
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/075314-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£7,212,272 £1M-£10M
Contracts Value
£7,212,272 £1M-£10M

Notice Dates

Publication Date
7 Aug 20262 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
12 Jun 20262 months ago
Contract Period
1 Jul 2026 - 30 Jun 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Leicester City Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LEICESTER
Postcode
LE1 1FZ
Postcode Area
Leicester
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF2 Leicestershire, Rutland and Northamptonshire
Small Region (ITL 3)
TLF21 Leicester
Delivery Location
Not specified
Local Authority
Leicester
Electoral Ward
Castle
Westminster Constituency
Leicester South

Supplier Information

Number of Suppliers
1
Supplier Name

Access Paysuite Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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