INT00067 - IT Service Desk and People Portal

Notice Information

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Notice Title

INT00067 - IT Service Desk and People Portal

Notice Description

Internal YPO contract for the provision of the organisation's IT Service Desk platform. It delivers the core system used by IT to manage incidents, service requests, change management, user interactions, and service-related workflows. The platform also includes the People Portal, offering end users a central point to log issues, request IT services, access support, and use self service features. The system underpins day to day IT operations, integrations, licensing, bolt ons, and enhanced functionality used across the IT department.

Notice Details

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Publication & Lifecycle

Open Contracting ID: ocds-h6vhtk-06b71c
Publication Source: Find A Tender Service
Latest Notice: https://www.find-tender.service.gov.uk/Notice/057166-2026
Current Stage: Award
All Stages: Award

Procurement Classification

Notice Type: UK7 - Contract Details Notice
Procurement Type: Standard
Procurement Category: Goods
Procurement Method: Limited
Procurement Method Details: Below threshold - limited competition
Tender Suitability: Not specified
Awardee Scale: SME

Common Procurement Vocabulary (CPV)

CPV Divisions: 48 - Software package and information systems
CPV Codes: 48000000 - Software package and information systems

Notice Value(s)

Tender Value: Not specified
Lots Value: Not specified
Awards Value: Not specified
Contracts Value: £70,204 Under £100K

Notice Dates

Publication Date: 17 Jun 20261 weeks ago
Submission Deadline: Not specified
Future Notice Date: Not specified
Award Date: 25 Feb 20264 months ago
Contract Period: 25 Feb 2026 - 24 Feb 2027 6-12 months
Recurrence: Not specified

Notice Status

Tender Status: Complete
Lots Status: Complete
Awards Status: Active
Contracts Status: Active

Buyer & Supplier

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Contracting Authority (Buyer)

Main Buyer: YORKSHIRE PURCHASING ORGANISATION
Contact Name: Available with D3 Tenders Premium →
Contact Email: Available with D3 Tenders Premium →
Contact Phone: Available with D3 Tenders Premium →

Buyer Location

Locality: WAKEFIELD
Postcode: WF2 0XE
Post Town: Wakefield
Country: England
Major Region (ITL 1): TLE Yorkshire and The Humber
Basic Region (ITL 2): TLE4 West Yorkshire
Small Region (ITL 3): TLE45 Wakefield
Delivery Location: Not specified
Local Authority: Wakefield
Electoral Ward: Wrenthorpe and Outwood West
Westminster Constituency: Wakefield and Rothwell

Supplier Information

Number of Suppliers: 1
Supplier Name: SET3 SOLUTIONS

Further Information

Notice Documents

https://www.find-tender.service.gov.uk/Notice/057166-2026
17th June 2026 - Contract details notice on Find a Tender

Notice URLs

Open Contracting Data Standard (OCDS)

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JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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