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Out of Hours Phone Service

Housing Solutions

This public procurement record has 1 release in its history.

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22 Jun 2026 at 10:37

Award Notice
Summary of the contracting process

Housing Solutions, a public law body based in Berkshire, has completed a procurement process for the provision of an Out of Hours Telephone Service. The contract, titled "Out of Hours Phone Service," falls under the call centre industry category and uses the limited procurement method as per the Public Contracts Regulations 2015. This contract was directly awarded to Davies Group Limited without prior publication of a call for competition, via the Fusion21 Reactive Repairs and Empty Buildings Framework, Lot 5b. The award, valued at up to GBP75,000, is for a fixed term of two years starting from 17th June 2026, with the primary location being the South East of England (UKJ11). The procurement process is currently at the award stage, indicating a complete status.

This tender represents significant business growth opportunities for companies specialising in out-of-hours call centre services, particularly those adept at handling emergency calls and offering continuous service. Given that the framework allows direct awards to previously approved suppliers, businesses familiar with public procurement frameworks and capable of maintaining high service standards will find themselves well-positioned to compete. Companies already part of similar frameworks or possessing strong capabilities in niche customer service operations outside standard business hours, like call handling and emergency management, may find this tender particularly advantageous. This contract supports the operational stability of Housing Solutions, aiming to enhance resident safety and service efficacy.

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Notice Information

Notice Title

Out of Hours Phone Service

Notice Description

Provision of an Out-of-Hours telephone answering and call handling service for Housing Solutions, delivering a responsive first point of contact for residents outside normal business hours. the service includes the receipt, assessment and escalation of emergency repairs, tenancy related matters and other urgent enquiries, ensuring continuity of service and appropriate response to residents need 24 hours a day, 365 days a year.

Lot Information

Lot 1

Housing Solutions awarded a contract for the provision of an Out of Hours Telephone service through a direct award under the Fusion21 Reactive Repairs and Empty Buildings Framework, Lot 5b. The service provides residents with access to a dedicated out-of-hours contact centre for the reporting and management of emergency repairs, urgent housing related issues, and other critical incidents outside normal business hours. The contract was awarded to Davies Group Limited in accordance with the terms of the framework. The service is designed to ensure continuity of customer support, effective call handling, triage, escalation and cordination of emergency responses, helping to maintain resident safety and service delivery standards outside standard operating hours. The contract is estimated to be up to GBP75,000 and has a fixed term of 2 years with no option to extend.

Procurement Information

Housing Solutions awarded this contract by direct award through the Fusion21 Rreactive Repairs and Empty Buildings Framework, Lot 5b, which was established in accordance with the Public Contracts Regulations 2015. The framework permits participating contracting authorities to award contracts directly to framework suppliers in accordance with the framework terms and award mechanisms.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06b9c9
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/058369-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79510000 - Telephone-answering services

79512000 - Call centre

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£75,000 Under £100K

Notice Dates

Publication Date
22 Jun 20262 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
17 Jun 20262 months ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Housing Solutions
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BERKSHIRE
Postcode
SL6 8BY
Postcode Area
Slough
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ1 Berkshire, Buckinghamshire and Oxfordshire
Small Region (ITL 3)
TLJ15 Berkshire East
Delivery Location
TLJ11 Berkshire
Local Authority
Windsor and Maidenhead
Electoral Ward
St Mary's
Westminster Constituency
Maidenhead

Supplier Information

Number of Suppliers
1
Supplier Name

Davies Group Limited

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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