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Mystery Shopping Market Research for TransPennine Trains Limited

Transpennine Trains Limited

This public procurement record has 1 release in its history.

Tender

23 Jun 2026 at 12:33

UK4 - Tender Notice
Summary of the contracting process

Transpennine Trains Limited is currently in the tender stage of their procurement process, seeking a service provider to conduct mystery shopping market research. This opportunity is crucial for their aim to enhance customer experience across the North of England and Scotland through detailed and insightful data. The procurement method is open, and the process follows the legal basis set out in the UKPGA 2023/54. The contract, identified as TPT365, involves market research services, with a budget of £450,000 gross, located primarily within the United Kingdom. Potential participants must submit their responses by 21st July 2026, with an enquiry period closing on 3rd July 2026, and the award expected by 10th September 2026.

This tender presents significant opportunities for companies focused on market research, particularly those experienced in the public transport sector. Small to medium-sized enterprises (SMEs) with expertise in providing accurate and actionable customer insights, and who are adept at managing quality and technical aspects, will find this an attractive opportunity. The contract runs from 1st October 2026 to 30th September 2027, with potential extensions for up to two additional years, allowing for long-term partnership potential and business growth in the industry/category of services.

How relevant is this notice?

Notice Information

Notice Title

Mystery Shopping Market Research for TransPennine Trains Limited

Notice Description

TransPennine Express (TPE) is a train operating company dedicated to providing high-quality rail services across the North of England and into Scotland. We are committed to continually improving the customer experience and rely on detailed, accurate, and insightful mystery shopping data to support service enhancements, training, and performance monitoring. We are looking for a service provider to support with our mystery shopping programme. For more information about this opportunity, please visit the eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-Manchester:-Market-research-services./3K9M892546 To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/3K9M892546

Lot Information

Lot 1

Renewal: Option for 1 year extension at the end of the initial term of 12 months followed by another option to extend by a further year.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06bb02
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/058926-2026
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79310000 - Market research services

Notice Value(s)

Tender Value
£375,000 £100K-£500K
Lots Value
£375,000 £100K-£500K
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
23 Jun 20262 months ago
Submission Deadline
21 Jul 2026Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Oct 2026 - 30 Sep 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Transpennine Trains Limited
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
MANCHESTER
Postcode
M1 6LT
Postcode Area
Manchester
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD33 Manchester
Delivery Location
Not specified
Local Authority
Manchester
Electoral Ward
Piccadilly
Westminster Constituency
Manchester Central

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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