Award

Ask AI about this notice

Summarise, research or assess it with AI

View Markdown

Share this notice

Send this contract to a colleague

System Integrator for Customer Experience Platform

Sanctuary Housing Association

This public procurement record has 4 releases in its history.

ContractAmendment

13 Oct 2026 at 14:23

UK10 - Contract Change Notice
Award

16 Jul 2026 at 13:17

UK7 - Contract Details Notice
Award

16 Jul 2026 at 13:11

UK6 - Contract Award Notice
Award

23 Jun 2026 at 14:13

UK5 - Transparency Notice
Summary of the contracting process

Sanctuary Housing Association procured a system integrator to complete and launch its partly built Salesforce customer experience platform. The work covers the remaining implementation, configuration, integration and testing, plus professional services and technical support. It also includes deployment assistance, issue resolution, knowledge transfer and transition support to move the platform into live operation. The buyer is Sanctuary Housing Association, based in Worcester. Delivery is in the United Kingdom. This is a software implementation and integration services requirement, rather than a purchase of a new platform: the work is centred on finishing and operationalising Sanctuary’s existing Salesforce solution.

The procurement is complete and Delaware Digital LLP was selected and awarded the contract. The award was made on 23 June 2026, and the contract was signed on 13 July 2026. The contract runs from 13 July 2026 to 30 June 2027. Its value is £4.45 million excluding VAT (£5.34 million including VAT). Sanctuary used a direct award after a mini-competition under the Digital Specialists and Programmes framework received no bids; that competition was issued in January 2026. The contract has one lot. Performance is measured through delivery of project milestones and testing and acceptance. The award is active and the contract is active.

For a supplier looking to compete for comparable work from Sanctuary, this award shows demand for a system integrator able to take an existing Salesforce customer experience build through completion and into live service. Credible suppliers would need to demonstrate capability across implementation, configuration, integration and testing, alongside deployment support, issue resolution and a disciplined transition to operational teams. Knowledge transfer and technical support are part of the requirement, so delivery must include both technical execution and the ability to leave the buyer equipped to run the solution. The scale and breadth of the work favour an established delivery team with capacity to manage a substantial, end-to-end implementation and prove progress through project milestones, testing and acceptance. The buyer used a framework mini-competition before making a direct award when it received no bids.

How relevant is this notice?

Notice Information

Notice Title

System Integrator for Customer Experience Platform

Notice Description

The project is for the procurement of a System Integrator for Sanctuary's existing, part built, Salesforce Customer Experience solution. The services comprise completing the build of the solution and transitioning it into the live environment. This includes the professional services, technical support and deliverables needed to finish the remaining implementation, configuration, integration and testing activities. The services also include deployment support, issue resolution, knowledge transfer and transition assistance. The scope is intended to ensure the platform is properly implemented, integrated and ready for effective live operation.

Procurement Information

Failure of competitive award procedure. A mini competition was issued in January 2026 to all suppliers on Lot 1 (Digital Programmes) of the GCA RM6263 (Digital Specialists and Programmes) framework. No bids were received by the submission deadline, following the end of the clarification period

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06bb23
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/096589-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK10 - Contract Change Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72200000 - Software programming and consultancy services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£4,450,000 £1M-£10M
Contracts Value
£4,450,000 £1M-£10M

Notice Dates

Publication Date
13 Oct 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
23 Jun 20264 months ago
Contract Period
13 Jul 2026 - 30 Jun 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Sanctuary Housing Association
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WORCESTER
Postcode
WR1 3ZQ
Postcode Area
Worcester
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG1 Herefordshire, Worcestershire and Warwickshire
Small Region (ITL 3)
TLG12 Worcestershire CC
Delivery Location
Not specified
Local Authority
Worcester
Electoral Ward
Cathedral
Westminster Constituency
Worcester

Supplier Information

Number of Suppliers
1
Supplier Name

DELAWARE DIGITAL LLP

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

Loading OCDS record...