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System Integrator for Customer Experience Platform

SANCTUARY HOUSING ASSOCIATION

This public procurement record has 3 releases in its history.

Award

16 Jul 2026 at 13:17

UK7 - Contract Details Notice
Award

16 Jul 2026 at 13:11

UK6 - Contract Award Notice
Award

23 Jun 2026 at 14:13

UK5 - Transparency Notice
Summary of the contracting process

Sanctuary Housing Association procured a system integrator for its existing, partly built Salesforce Customer Experience platform. The requirement covers completing the remaining implementation, configuration, integration and testing, then transitioning the solution into the live environment. It also includes professional services, technical support, deployment support, issue resolution, knowledge transfer and transition assistance. The purpose is to deliver a properly implemented and integrated platform ready for effective live operation. This is a digital services and software programming consultancy requirement, classified under CPV 72200000. Delivery is in the United Kingdom. The buyer is Sanctuary Housing Association, based in Worcester. The appointed supplier, Delaware Digital LLP, is a large UK digital consultancy based in London.

The procurement is complete and has been awarded, with Delaware Digital LLP selected for the single lot. The award was made on 23 June 2026 through a direct award after a competitive procedure failed: a mini-competition issued in January 2026 to suppliers on Lot 1 of the GCA RM6263 Digital Specialists and Programmes framework received no bids by the deadline. The award value is £4,450,000 excluding VAT, or £5,340,000 including VAT. A standstill period ended on 27 July 2026. The contract was signed on 13 July 2026 and is recorded as active, with an award period from 6 August 2026 to 30 June 2027 and a contract period from 13 July 2026 to 30 June 2027. Contract performance will be measured through project milestone delivery and testing and acceptance.

This opportunity indicates substantial demand from Sanctuary Housing Association for specialist Salesforce delivery and systems integration capability. Suppliers competing for a future requirement of this type would need to demonstrate the ability to take over an incomplete customer experience platform, assess existing configuration and integrations, complete technical build and testing, and manage deployment into live operation. Credible delivery partners would also need strong technical support, issue-resolution, transition and knowledge-transfer capability, with enough experienced staff to handle a complex, above-threshold digital programme. Evidence of successful Salesforce implementation work, integration expertise, structured testing and acceptance processes, and reliable project milestone delivery would help establish suitability. Experience working with housing or other large service organisations would be commercially relevant to this buyer’s requirement.

How relevant is this notice?

Notice Information

Notice Title

System Integrator for Customer Experience Platform

Notice Description

The project is for the procurement of a System Integrator for Sanctuary's existing, part built, Salesforce Customer Experience solution. The services comprise completing the build of the solution and transitioning it into the live environment. This includes the professional services, technical support and deliverables needed to finish the remaining implementation, configuration, integration and testing activities. The services also include deployment support, issue resolution, knowledge transfer and transition assistance. The scope is intended to ensure the platform is properly implemented, integrated and ready for effective live operation.

Procurement Information

Failure of competitive award procedure. A mini competition was issued in January 2026 to all suppliers on Lot 1 (Digital Programmes) of the GCA RM6263 (Digital Specialists and Programmes) framework. No bids were received by the submission deadline, following the end of the clarification period

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06bb23
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/067256-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72200000 - Software programming and consultancy services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£4,450,000 £1M-£10M
Contracts Value
£4,450,000 £1M-£10M

Notice Dates

Publication Date
16 Jul 20261 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
23 Jun 20262 months ago
Contract Period
13 Jul 2026 - 30 Jun 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SANCTUARY HOUSING ASSOCIATION
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WORCESTER
Postcode
WR1 3ZQ
Postcode Area
Worcester
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG1 Herefordshire, Worcestershire and Warwickshire
Small Region (ITL 3)
TLG12 Worcestershire CC
Delivery Location
Not specified
Local Authority
Worcester
Electoral Ward
Cathedral
Westminster Constituency
Worcester

Supplier Information

Number of Suppliers
1
Supplier Name

DELAWARE DIGITAL LLP

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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