Housing System - Market Engagement Notice

Notice Information

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Notice Title

Housing System - Market Engagement Notice

Notice Description

Milton Keynes City Council (MKCC) is undertaking this market engagement to explore the interest in participating in a wider Market Engagement exercise with Milton Keynes City Council. Background Milton Keynes City Council manages over 12,000 Council owned and leasehold houses and flats across the city and has over 400 users of it's current housing management solution. Repairs and maintenance to these properties are delivered by an external contractor, Mears, who manage the end to end process. Additionally, a number of external contractors provide other maintenance services. At present there is no integration between the contractor systems and our housing management system. Requirements This requirement outlines a single, integrated Cloud hosted housing platform that brings together all core housing and property functions into one system. It includes asset management capabilities such as stock condition monitoring, compliance tracking (e.g. gas, electrical, asbestos), planned maintenance programmes, and EPC management, alongside contractor and repairs management to support efficient service delivery. The platform is designed to be flexible and future-ready, with open APIs and IoT integration. A key focus is on customer engagement and housing operations. The system incorporates a CRM to manage interactions with residents and stakeholders across multiple channels, supported by 24/7 chatbot functionality. It also covers end-to-end housing management, including tenancies, rents, arrears, service charges, leaseholders, complaints, voids, and a common housing register for advertising council and partner properties. Customer, supplier, and third-party portals, along with mobile working capabilities, ensure accessibility for both users and staff. The solution must also integrate with our corporate document management system which is provided by NEC. Finally, the platform supports data and insight through built-in dashboards and reporting across all functional areas, as well as a data warehouse that enables integration with external tools like Power BI. This ensures robust reporting, data extraction, and informed decision-making across the organisation. The solution must also be capable of supporting the production of statutory returns such as H-CLIC and CORE. If you would be interested in participating in a wider Market Engagement exercise with Milton Keynes City Council, please respond with the below details via the Council's E-Tendering portal In-Tend (https://in-tendhost.co.uk/milton-keynes/aspx/Home) by latest 5PM on Tuesday 14th July 2026: 1. Your Organisation Details: - Organisation Name: - Registered Address:

Planning Information

If you would be interested in participating in a wider Market Engagement exercise with Milton Keynes City Council, please respond with the below details via the Correspondence feature on the Council's E-Tendering portal In-Tend (https://in-tendhost.co.uk/milton-keynes/aspx/Home) by latest 5PM on Tuesday 14th July 2026: 1. Your Organisation Details: - Organisation Name: - Registered Address:

Notice Details

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Publication & Lifecycle

Open Contracting ID: ocds-h6vhtk-06c069
Publication Source: Find A Tender Service
Latest Notice: https://www.find-tender.service.gov.uk/Notice/061358-2026
Current Stage: Planning
All Stages: Planning

Procurement Classification

Notice Type: UK2 - Preliminary Market Engagement Notice
Procurement Type: Standard
Procurement Category: Services
Procurement Method: Not Specified
Procurement Method Details: Not specified
Tender Suitability: Not specified
Awardee Scale: Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48000000 - Software package and information systems

72260000 - Software-related services

72500000 - Computer-related services

Notice Value(s)

Tender Value: Not specified
Lots Value: Not specified
Awards Value: Not specified
Contracts Value: Not specified

Notice Dates

Publication Date: 30 Jun 20262 days ago
Submission Deadline: Not specified
Future Notice Date: 1 Feb 20278 months to go
Award Date: Not specified
Contract Period: 30 Sep 2027 - 30 Sep 2037 Over 5 years
Recurrence: Not specified

Notice Status

Tender Status: Planning
Lots Status: Planning
Awards Status: Not Specified
Contracts Status: Not Specified

Buyer & Supplier

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Contracting Authority (Buyer)

Main Buyer: MILTON KEYNES CITY COUNCIL
Contact Name: Available with D3 Tenders Premium →
Contact Email: Available with D3 Tenders Premium →
Contact Phone: Available with D3 Tenders Premium →

Buyer Location

Locality: MILTON KEYNES
Postcode: MK9 3EJ
Post Town: Milton Keynes
Country: England
Major Region (ITL 1): TLJ South East (England)
Basic Region (ITL 2): TLJ1 Berkshire, Buckinghamshire and Oxfordshire
Small Region (ITL 3): TLJ12 Milton Keynes
Delivery Location: TLJ12 Milton Keynes
Local Authority: Milton Keynes
Electoral Ward: Central Milton Keynes
Westminster Constituency: Milton Keynes Central

Further Information

Notice Documents

https://www.find-tender.service.gov.uk/Notice/061358-2026
30th June 2026 - Preliminary market engagement notice on Find a Tender

Notice URLs

Open Contracting Data Standard (OCDS)

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JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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