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Cisco Support Service

THE POLICE & CRIME COMMISSIONER FOR SUSSEX

This public procurement record has 1 release in its history.

Award

02 Jul 2026 at 13:09

Award Notice
Summary of the contracting process

The procurement process, identified as a tender initiated by the Police & Crime Commissioner for Sussex, focused on acquiring a "Cisco Support Service". This project falls under the industry category of system and support services, with a specific classification in services. The service includes 24/7 Cisco accredited remote support, spares, logistics, and onsite engineering, covering various locations such as Brighton, Guildford, and Lewes in the UK. The procurement was at the award stage, culminating on 25th June 2026, with the contract valued at £49,267.55. The contracting method utilised was a limited procedure, specifically an award without prior publication of a call for competition, indicating a direct award from a framework.

This contract presents substantial opportunities for growth, especially for businesses involved in system support services, given the recurring and critical nature of IT support. Companies that have expertise in providing comprehensive, accredited support solutions, similar to the services provided by Cisco, would be well-suited to explore similar future opportunities. The procurement was awarded to Softcat plc, a large enterprise based in Buckinghamshire, which suggests that competition for such contracts often involves organisations with a firm foothold in large-scale IT service management. Small to medium enterprises aiming to expand in this sector could benefit from building partnerships or enhancing their technical accreditations to engage in forthcoming tenders.

How relevant is this notice?

Notice Information

Notice Title

Cisco Support Service

Notice Description

- 24 x 7 x 365, Cisco Accredited Remote Support via Softcat Operations Centre - Cisco approved spares and logistics - Parts, logistics and onsite engineering in accordance with SLA (*See 'Inventory' sheet) - Cisco OEM 3rd line TAC, Firmware and Software entitlement on eligible systems - Please refer to inventory for more information. Co terming UCS Environment - Lewis, Brighton/Guildford and Brighton/Lewes

Procurement Information

Direct award from Framework

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06c275
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/062295-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72250000 - System and support services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£49,267 Under £100K

Notice Dates

Publication Date
2 Jul 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
24 Jun 20263 weeks ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
THE POLICE & CRIME COMMISSIONER FOR SUSSEX
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LEWES
Postcode
BN7 2FZ
Post Town
Brighton
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ2 Surrey, East and West Sussex
Small Region (ITL 3)
TLJ22 East Sussex CC
Delivery Location
Not specified
Local Authority
Lewes
Electoral Ward
Lewes Bridge
Westminster Constituency
Lewes

Supplier Information

Number of Suppliers
1
Supplier Name

SOFTCAT

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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