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PME - IT Service Management

THE MAYOR AND COMMONALTY AND CITIZENS OF THE CITY OF LONDON

This public procurement record has 2 releases in its history.

PlanningUpdate

02 Jul 2026 at 15:52

UK2 - Preliminary Market Engagement Notice
Planning

02 Jul 2026 at 15:47

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

The City of London Corporation is currently in the planning stage of a procurement process titled "PME - IT Service Management," focusing on the IT services industry category. This Preliminary Market Engagement (PME) exercise is an opportunity for the Corporation, alongside the City of London Police, to explore modern IT Service Management (ITSM) solutions. The process aims to assess ITSM tools capable of enhancing efficient, scalable, and customer-focused service delivery. Located in the City of London, the procurement planning commenced on 2nd July 2026, and key engagement activities are scheduled to conclude by 16th July 2026. The initiative is being monitored for future procurement notices anticipated around 28th September 2026. The procurement method involves a market engagement exercise, setting the groundwork but not yet initiating a formal procurement process.

This tender presents a significant opportunity for businesses involved in IT services, including consulting, software development, and Internet support, to demonstrate their capabilities in delivering advanced ITSM solutions. Businesses with prior experience working with local authorities and the ability to meet the City's ITSM tool requirements are particularly well-suited to participate. Moreover, companies offering enterprise service management capabilities, AI-assisted service management, and comprehensive workflow automation would find this engagement beneficial for growth, as they align with the City's sought-after features. Being part of this process allows companies to align their solutions with the city's requirements, positioning themselves favourably for future procurement opportunities as the City moves towards a formal tender process in the coming months.

How relevant is this notice?

Notice Information

Notice Title

PME - IT Service Management

Notice Description

The City of London Corporation (including the City of London Police) is reviewing the current IT Service Management toolset in use across the organisation. The City is interested in understanding the capability of modern ITSM solutions to support efficient, scalable and customer-focused service delivery. Key features of interest include: * All data and application services, including AI engines must be hosted within the UK. * Core ITSM process support, including incident, request, problem, change, release, knowledge and major incident management. * Enterprise Service Management (ESM) capability, enabling service management workflows to be extended beyond IT into areas such as HR, Facilities, Finance, Legal and other corporate services. * AI-assisted service management, including ticket summarisation, automated categorisation and routing, virtual agent support, knowledge recommendations and predictive analytics. * Modern self-service and omnichannel engagement, including a user-friendly portal, service catalogue, knowledge base, mobile access and integration with Microsoft Teams and Outlook. * Workflow automation and integration capability, including configurable approvals, automated notifications, APIs, webhooks and integration with Microsoft 365, monitoring, security and asset management tools. * Operational reporting, asset and configuration management, including real-time dashboards, SLA and KPI reporting, comprehensive CMDB/service mapping, IT asset lifecycle management, audit controls and governance reporting.

Planning Information

This is a Preliminary Marketing Engagement (PME) exercise for IT Service Management undertaken by the City of London Corporation (“the City”). The City of London Corporation (including the City of London Police) is reviewing the current IT Service Management toolset in use across the organisation. The City is interested in understanding the capability of modern ITSM solutions to support efficient, scalable and customer-focused service delivery. If you feel that your organisation is able to contribute to this exercise, suppliers shall register free of charge via the https://cityoflondon.ukp.app.jaggaer.com/ portal. Once registered, the supplier can access the questionnaire by clicking on the following link: https://cityoflondon.ukp.app.jaggaer.com/go/29209259019F2380AECE Please note that this is not a call for competition. The following are pertinent to this Preliminary Market Engagement (PME) Questionnaire. Suppliers responding must have; • An understanding of what the City of London Corporation (“the City”) is aiming to deliver • An experience of working with Local Authorities • Capability to comply with the Corporation’s requirements for the IT Service Management Tool. • An excellent approach to customer service For the avoidance of doubt, this notice is for the purpose of conducting a Preliminary Market Engagement (PME) exercise and will not formally begin the procurement or constitute any commitment by the City of London Corporation to undertake any procurement exercise. Participation in the PME will be at each organisations own cost. No expense in responding to this PME will be reimbursed by the City. The PME will run from 2nd July to 16th July 2026 at midday.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06c2c8
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/062468-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

72212451 - Enterprise resource planning software development services

72222300 - Information technology services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
2 Jul 2026Today
Submission Deadline
Not specified
Future Notice Date
28 Sep 20263 months to go
Award Date
Not specified
Contract Period
31 Aug 2027 - 31 Aug 2029 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
THE MAYOR AND COMMONALTY AND CITIZENS OF THE CITY OF LONDON
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CITY OF LONDON
Postcode
EC2P 2EJ
Post Town
Central London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI43 Haringey and Islington
Delivery Location
Not specified
Local Authority
Islington
Electoral Ward
Clerkenwell
Westminster Constituency
Islington South and Finsbury

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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