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Bereavement Services Software

Isle of Wight Council

This public procurement record has 2 releases in its history.

AwardUpdate

07 Sep 2026 at 16:23

UK7 - Contract Details Notice
Award

02 Jul 2026 at 16:48

UK7 - Contract Details Notice
Summary of the contracting process

Isle of Wight Council procured bespoke bereavement services software for managing cremation and burial bookings and maintaining archive records. The requirement covers software and information systems, including software development, support and related IT services. Delivery is for the council’s bereavement services in the Isle of Wight, with the council as the public-sector buyer. The solution is intended to support operational bookings and the retention and management of burial and cremation records. This is a specialist local-government software requirement rather than a general IT supply contract, and is most relevant to providers of cemetery, crematorium, funeral or bereavement-management systems, or to software businesses able to configure and support bespoke public-sector applications.

The procurement has been awarded and the contract is active. Isle of Wight Council used a below-threshold direct award without competition to appoint IEG4. The contract was signed on 30 June 2012, began on 1 July 2012 and runs to 8 July 2027. Its value is £125,000 excluding VAT, or £150,000 including VAT. The tender is recorded as complete and the single lot is complete. The contract record was amended to correct its value and duration. The published description says the arrangement had been extended by direct award to 31 March 2027, while the structured contract period ends on 8 July 2027. IEG4 is the appointed supplier for the complete bereavement services software requirement.

For a future requirement of this kind, credible suppliers would need a proven product or development capability for cremation and burial bookings, customer or funeral-arranger workflows, and secure archive-record management. They would also need to provide reliable software support, maintenance and integration or configuration services suitable for a council environment. Experience of bereavement services, cemeteries, crematoria or comparable statutory records would help demonstrate understanding of the operational and data-management requirements. The incumbent supplier is an SME specialising in this type of IT provision, showing that the requirement can be delivered by a focused specialist rather than only by a large technology integrator. Suppliers should be able to evidence continuity, data protection, service resilience and practical support for council staff.

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Notice Information

Notice Title

Bereavement Services Software

Notice Description

Bespoke software for managing cremation and burial bookings and archive records. PLEASE NOTE - the dates are retrospective showing in contract since 2012 at low value, and only now reaching the level where we need to publish how this will be procured going forward. Updated 07/09/26 to reflect extended direct award until 31/03/2027.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06c2c9
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/084581-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48000000 - Software package and information systems

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£125,000 £100K-£500K

Notice Dates

Publication Date
7 Sep 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Jul 2012 - 8 Jul 2027 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Isle of Wight Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NEWPORT
Postcode
PO30 1UD
Postcode Area
Portsmouth
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ3 Hampshire and Isle of Wight
Small Region (ITL 3)
TLJ34 Isle of Wight
Delivery Location
Not specified
Local Authority
Isle of Wight
Electoral Ward
Newport Central
Westminster Constituency
Isle of Wight West

Supplier Information

Number of Suppliers
1
Supplier Name

IEG4

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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