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Surveys- Customer experience

VICO HOMES LIMITED

This public procurement record has 1 release in its history.

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03 Jul 2026 at 16:00

UK7 - Contract Details Notice
Summary of the contracting process

The procurement process led by VICO HOMES LIMITED, a public authority under sub-central government category, involved a direct procurement method titled "Surveys- Customer experience". The service falls under the "Survey services" and "Customer survey services" industry category, with coverage extending to regions UKE and UKF in the United Kingdom. The process has reached the contract award stage and was officially signed on 31st March 2026. Key dates include the start date of the service on 1st April 2026, with the contract set to run for 12 months, potentially extending to 31st March 2028 based on performance. The total contract value amounts to £103,122.82.

This tender presents significant opportunities for businesses specialising in customer engagement and feedback services. Specifically, companies offering SMS and IVR survey solutions can leverage this contract as a stepping stone for further business growth. SABIO LTD, a large-scale enterprise, has been awarded this contract, reflecting the potential benefits for businesses with robust service delivery capabilities to engage in similar public procurement processes. The requirement for up to 99,600 SMS surveys and 58,200 IVR surveys per year highlights the need for companies capable of handling large-scale and technologically advanced customer experience projects.

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Notice Information

Notice Title

Surveys- Customer experience

Notice Description

Voice of the Customer - customer experience support. Coverage for up to 99,600 sent SMS surveys per year and 58,200 sent IVR surveys per year

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06c3ca
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/062951-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79311000 - Survey services

79342310 - Customer survey services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£103,122 £100K-£500K

Notice Dates

Publication Date
3 Jul 20262 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Apr 2026 - 31 Mar 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
VICO HOMES LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CASTLEFORD
Postcode
WF10 5HX
Postcode Area
Wakefield
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE45 Wakefield
Delivery Location
Not specified
Local Authority
Wakefield
Electoral Ward
Castleford Central and Glasshoughton
Westminster Constituency
Pontefract, Castleford and Knottingley

Supplier Information

Number of Suppliers
1
Supplier Name

Sabio Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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