Award

Ask AI about this notice

Summarise, research or assess it with AI

View Markdown

Share this notice

Send this contract to a colleague

Aptean Respond

DARLINGTON BOROUGH COUNCIL

This public procurement record has 1 release in its history.

Award

07 Jul 2026 at 13:51

UK7 - Contract Details Notice
Summary of the contracting process

Darlington Borough Council, a sub-central government public authority in the UK, has completed the procurement process for the "Aptean Respond" tender. This contract involves a licence and support service fee for a complaints management system within the software package and information systems industry category. The procurement was conducted directly without competition, as it was below the threshold. The contract, awarded to RESPOND GROUP LIMITED, commenced on 1st July 2026 and is set to end on 30th June 2027, with potential renewals extending up to 30th June 2029. Located in Darlington, UKC13, the procurement stage is currently at the award and contract phase, formalised with a contract notice published on 7th July 2026.

This tender creates opportunities for businesses specialising in software solutions, particularly those capable of providing comprehensive complaints management systems. Companies skilled in IT and software development might find growth prospects as they enhance or diversify their services. As the procurement method was direct, with the contract directly awarded to a large-scale supplier, businesses seeking similar opportunities should consider strategies to position themselves effectively for direct procurement methods, including forming relationships with sub-central government authorities and demonstrating exceptional expertise in relevant software systems.

How relevant is this notice?

Notice Information

Notice Title

Aptean Respond

Notice Description

License and support service fee for complaints management system

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06c560
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/063719-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£36,414 Under £100K

Notice Dates

Publication Date
7 Jul 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
24 Jun 20263 weeks ago
Contract Period
30 Jun 2026 - 30 Jun 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DARLINGTON BOROUGH COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
DARLINGTON
Postcode
DL1 5QT
Post Town
Darlington
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC3 Tees Valley
Small Region (ITL 3)
TLC33 Darlington
Delivery Location
Not specified
Local Authority
Darlington
Electoral Ward
Park East
Westminster Constituency
Darlington

Supplier Information

Number of Suppliers
1
Supplier Name

RESPOND GROUP

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-06c560-2026-07-07T14:51:47+01:00",
    "date": "2026-07-07T14:51:47+01:00",
    "ocid": "ocds-h6vhtk-06c560",
    "initiationType": "tender",
    "parties": [
        {
            "id": "GB-PPON-PCRZ-3744-WXXZ",
            "name": "Darlington Borough Council",
            "identifier": {
                "scheme": "GB-PPON",
                "id": "PCRZ-3744-WXXZ"
            },
            "address": {
                "streetAddress": "Town Hall, Feethams",
                "locality": "Darlington",
                "postalCode": "DL1 5QT",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKC13"
            },
            "contactPoint": {
                "email": "corporate.procurement@darlington.gov.uk"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "classifications": [
                    {
                        "id": "publicAuthoritySubCentralGovernment",
                        "scheme": "UK_CA_TYPE",
                        "description": "Public authority - sub-central government"
                    }
                ]
            }
        },
        {
            "id": "GB-COH-05240703",
            "name": "RESPOND GROUP LIMITED",
            "identifier": {
                "scheme": "GB-COH",
                "id": "05240703"
            },
            "additionalIdentifiers": [
                {
                    "scheme": "GB-PPON",
                    "id": "PPPM-5944-RMBN"
                }
            ],
            "address": {
                "streetAddress": "Lincoln House",
                "locality": "Fradley Park",
                "postalCode": "WS13 8RZ",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKG24"
            },
            "contactPoint": {
                "email": "ApteanOperations-SalesRFx@aptean.com"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "url": "http://www.aptean.com",
                "scale": "large",
                "vcse": false
            }
        }
    ],
    "buyer": {
        "id": "GB-PPON-PCRZ-3744-WXXZ",
        "name": "Darlington Borough Council"
    },
    "tender": {
        "id": "PB2026-00451",
        "legalBasis": {
            "id": "2023/54",
            "scheme": "UKPGA",
            "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
        },
        "title": "Aptean Respond",
        "description": "License and support service fee for complaints management system",
        "status": "complete",
        "procurementMethod": "direct",
        "procurementMethodDetails": "Below threshold - without competition",
        "lots": [
            {
                "id": "1",
                "status": "complete"
            }
        ]
    },
    "awards": [
        {
            "id": "1",
            "status": "active",
            "mainProcurementCategory": "goods",
            "suppliers": [
                {
                    "id": "GB-COH-05240703",
                    "name": "RESPOND GROUP LIMITED"
                }
            ],
            "items": [
                {
                    "id": "1",
                    "additionalClassifications": [
                        {
                            "scheme": "CPV",
                            "id": "48000000",
                            "description": "Software package and information systems"
                        }
                    ],
                    "deliveryAddresses": [
                        {
                            "region": "UKC13",
                            "country": "GB",
                            "countryName": "United Kingdom"
                        }
                    ],
                    "relatedLot": "1"
                }
            ],
            "relatedLots": [
                "1"
            ]
        }
    ],
    "contracts": [
        {
            "id": "1",
            "awardID": "1",
            "status": "active",
            "period": {
                "startDate": "2026-07-01T00:00:00+01:00",
                "endDate": "2027-06-30T23:59:59+01:00",
                "maxExtentDate": "2029-06-30T23:59:59+01:00"
            },
            "hasRenewal": true,
            "renewal": {
                "description": "2 x 12 months"
            },
            "value": {
                "amountGross": 43697,
                "amount": 36414,
                "currency": "GBP"
            },
            "aboveThreshold": false,
            "dateSigned": "2026-06-25T00:00:00+01:00",
            "documents": [
                {
                    "id": "063719-2026",
                    "documentType": "contractNotice",
                    "noticeType": "UK7",
                    "description": "Contract details notice on Find a Tender",
                    "url": "https://www.find-tender.service.gov.uk/Notice/063719-2026",
                    "datePublished": "2026-07-07T14:51:47+01:00",
                    "format": "text/html"
                }
            ]
        }
    ],
    "language": "en"
}