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Amazon Connect platform licence

ROYAL BOROUGH OF KENSINGTON AND CHELSEA

This public procurement record has 1 release in its history.

Award

14 Jul 2026 at 09:24

Award Notice
Summary of the contracting process

The Royal Borough of Kensington & Chelsea has successfully completed the procurement process for an "Amazon Connect platform licence," awarding a service contract to Amazon Web Service. This procurement falls under the IT services category, specifically focusing on consulting, software development, internet, and support, with the primary location being the United Kingdom. The procurement follows a direct award process via the G-Cloud 14 Lot 2 Framework, with an award date on 1st July 2026. The contract spans 36 months, emphasizing a service delivery model directly aligned with the strategic objectives of the Royal Borough. The award procedure did not involve prior publication of a call for competition, complying with the directive under Article 33, which allows for framework-based awards without separate notices.

This tender represents a significant business opportunity for firms with expertise in IT services and a strong understanding of cloud platforms and contact centre solutions. Large enterprises similar to Amazon Web Service, especially those adept at navigating framework agreements like the G-Cloud, will particularly benefit from participating in such procurement processes. The contract value of £738,000 highlights the substantial potential for revenue generation and strategic partnership with local government entities. Consequently, businesses that thrive on robust service delivery, innovation in cloud technology, and adherence to public procurement regulations will find such opportunities invaluable for expanding their market presence and enhancing their portfolio within the public sector.

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Notice Information

Notice Title

Amazon Connect platform licence

Notice Description

The Royal Borough of Kensington & Chelsea (RBKC) has awarded a Service Contract to the Amazon Web Service for the delivery of Amazon Connect platform licence. The contract was procured for 36 months via Direct Award using the G-Cloud 14 Lot 2 Framework.

Procurement Information

This contract was awarded under a Crown Commercial Service framework agreement which was procured in accordance with Directive 2014/24/EU following prior publication in OJEU. Under Article 33, contracts may be awarded under a framework without a separate OJEU notice. The award was made by direct award in accordance with the framework terms and is therefore compliant.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06ca75
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/065999-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£738,000 £500K-£1M

Notice Dates

Publication Date
14 Jul 2026Yesterday
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
30 Jun 20262 weeks ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
ROYAL BOROUGH OF KENSINGTON AND CHELSEA
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
W8 7NX
Post Town
West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI33 Kensington & Chelsea and Hammersmith & Fulham
Delivery Location
Not specified
Local Authority
Kensington and Chelsea
Electoral Ward
Campden
Westminster Constituency
Kensington and Bayswater

Supplier Information

Number of Suppliers
1
Supplier Name

AMAZON WEB SERVICE

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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