Implementation of Amazon Connect Platform Licence

Notice Information

Get alerts for notices like these

Notice Title

Implementation of Amazon Connect Platform Licence

Notice Description

The Royal Borough of Kensington & Chelsea (RBKC) has awarded a Service Contract to PricewaterhouseCoopers LLP for the implementation of Amazon Connect platform licence. The contract was procured via Direct Award using the G-Cloud 14 Lot 3 Framework.

Lot Information

Lot 1

The Royal Borough of Kensington & Chelsea (RBKC) has awarded a Service Contract to PricewaterhouseCoopers LLP for the implementation of Amazon Connect. The contract was procured via Direct Award under the G-Cloud 14 Lot 3 Framework .

Procurement Information

This contract was awarded under a Crown Commercial Service framework agreement which was procured in accordance with Directive 2014/24/EU following prior publication in OJEU. Under Article 33, contracts may be awarded under a framework without a separate OJEU notice. The award was made by direct award in accordance with the framework terms and is therefore compliant.

Notice Details

Get alerts for notices like these

Publication & Lifecycle

Open Contracting ID: ocds-h6vhtk-06cb47
Publication Source: Find A Tender Service
Latest Notice: https://www.find-tender.service.gov.uk/Notice/066419-2026
Current Stage: Award
All Stages: Award

Procurement Classification

Notice Type: Award Notice
Procurement Type: Standard
Procurement Category: Services
Procurement Method: Limited
Procurement Method Details: Award procedure without prior publication of a call for competition
Tender Suitability: Not specified
Awardee Scale: Large

Common Procurement Vocabulary (CPV)

CPV Divisions: 72 - IT services: consulting, software development, Internet and support
CPV Codes: 72263000 - Software implementation services

Notice Value(s)

Tender Value: Not specified
Lots Value: Not specified
Awards Value: Not specified
Contracts Value: £550,000 £500K-£1M

Notice Dates

Publication Date: 14 Jul 2026Yesterday
Submission Deadline: Not specified
Future Notice Date: Not specified
Award Date: 30 Jun 20262 weeks ago
Contract Period: Not specified - Not specified
Recurrence: Not specified

Notice Status

Tender Status: Complete
Lots Status: Cancelled
Awards Status: Active
Contracts Status: Active

Buyer & Supplier

Get alerts for notices like these

Contracting Authority (Buyer)

Main Buyer: ROYAL BOROUGH OF KENSINGTON AND CHELSEA
Contact Name: Available with D3 Tenders Premium →
Contact Email: Available with D3 Tenders Premium →
Contact Phone: Available with D3 Tenders Premium →

Buyer Location

Locality: LONDON
Postcode: W8 7NX
Post Town: West London
Country: England
Major Region (ITL 1): TLI London
Basic Region (ITL 2): TLI3 Inner London - West
Small Region (ITL 3): TLI33 Kensington & Chelsea and Hammersmith & Fulham
Delivery Location: Not specified
Local Authority: Kensington and Chelsea
Electoral Ward: Campden
Westminster Constituency: Kensington and Bayswater

Supplier Information

Number of Suppliers: 1
Supplier Name: PRICEWATERHOUSECOOPERS

Further Information

Notice URLs

https://www.rbkc.gov.uk

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-06cb47-2026-07-14T16:17:35+01:00",
    "date": "2026-07-14T16:17:35+01:00",
    "ocid": "ocds-h6vhtk-06cb47",
    "description": "GO Reference: GO-2026714-PRO-37408631",
    "initiationType": "tender",
    "tender": {
        "id": "ocds-h6vhtk-06cb47",
        "legalBasis": {
            "id": "32014L0024",
            "scheme": "CELEX"
        },
        "title": "Implementation of Amazon Connect Platform Licence",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "72263000",
            "description": "Software implementation services"
        },
        "mainProcurementCategory": "services",
        "description": "The Royal Borough of Kensington & Chelsea (RBKC) has awarded a Service Contract to PricewaterhouseCoopers LLP for the implementation of Amazon Connect platform licence. The contract was procured via Direct Award using the G-Cloud 14 Lot 3 Framework.",
        "lots": [
            {
                "id": "1",
                "description": "The Royal Borough of Kensington & Chelsea (RBKC) has awarded a Service Contract to PricewaterhouseCoopers LLP for the implementation of Amazon Connect. The contract was procured via Direct Award under the G-Cloud 14 Lot 3 Framework .",
                "awardCriteria": {
                    "criteria": [
                        {
                            "type": "price"
                        }
                    ]
                },
                "hasOptions": false,
                "status": "cancelled"
            }
        ],
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "UK"
                    }
                ],
                "deliveryLocation": {
                    "description": "UNITED KINGDOM"
                },
                "relatedLot": "1"
            }
        ],
        "procurementMethod": "limited",
        "procurementMethodDetails": "Award procedure without prior publication of a call for competition",
        "coveredBy": [
            "GPA"
        ],
        "procurementMethodRationaleClassifications": [
            {
                "id": "D_OUTSIDE_SCOPE",
                "scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL",
                "description": "The procurement falls outside the scope of application of the directive"
            }
        ],
        "procurementMethodRationale": "This contract was awarded under a Crown Commercial Service framework agreement which was procured in accordance with Directive 2014/24/EU following prior publication in OJEU. Under Article 33, contracts may be awarded under a framework without a separate OJEU notice. The award was made by direct award in accordance with the framework terms and is therefore compliant."
    },
    "awards": [
        {
            "id": "066419-2026-1",
            "relatedLots": [
                "1"
            ],
            "status": "active",
            "suppliers": [
                {
                    "id": "GB-FTS-14893",
                    "name": "PricewaterhouseCoopers LLP"
                }
            ]
        }
    ],
    "parties": [
        {
            "id": "GB-FTS-184677",
            "name": "Royal Borough of Kensington and Chelsea",
            "identifier": {
                "legalName": "Royal Borough of Kensington and Chelsea"
            },
            "address": {
                "streetAddress": "The Town Hall, 8 Hornton Street",
                "locality": "London",
                "region": "UK",
                "postalCode": "W8 7NX",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "Strategic Procurement",
                "telephone": "+44 02073613000",
                "email": "procurement@rbkc.gov.uk"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "https://www.rbkc.gov.uk",
                "classifications": [
                    {
                        "id": "REGIONAL_AUTHORITY",
                        "scheme": "TED_CA_TYPE",
                        "description": "Regional or local authority"
                    },
                    {
                        "id": "01",
                        "scheme": "COFOG",
                        "description": "General public services"
                    }
                ]
            }
        },
        {
            "id": "GB-FTS-14893",
            "name": "PricewaterhouseCoopers LLP",
            "identifier": {
                "legalName": "PricewaterhouseCoopers LLP",
                "id": "OC303525"
            },
            "address": {
                "streetAddress": "1 Embankment Place",
                "locality": "London",
                "region": "UK",
                "postalCode": "WC2N 6RH",
                "countryName": "United Kingdom"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "scale": "large"
            }
        },
        {
            "id": "GB-FTS-35777",
            "name": "Public Procurement Review Service",
            "identifier": {
                "legalName": "Public Procurement Review Service"
            },
            "address": {
                "streetAddress": "70 Whitehall",
                "locality": "London",
                "postalCode": "SW1A 2AS",
                "countryName": "United Kingdom"
            },
            "roles": [
                "reviewBody",
                "reviewContactPoint"
            ]
        }
    ],
    "buyer": {
        "id": "GB-FTS-184677",
        "name": "Royal Borough of Kensington and Chelsea"
    },
    "contracts": [
        {
            "id": "066419-2026-1",
            "awardID": "066419-2026-1",
            "status": "active",
            "value": {
                "amount": 550000,
                "currency": "GBP"
            },
            "dateSigned": "2026-07-01T00:00:00+01:00"
        }
    ],
    "bids": {
        "statistics": [
            {
                "id": "1",
                "measure": "bids",
                "relatedLot": "1",
                "value": 1
            },
            {
                "id": "2",
                "measure": "electronicBids",
                "relatedLot": "1",
                "value": 1
            }
        ]
    },
    "language": "en"
}