DA.UWTSD2526.078 - Enterprise Service Management Platform

Notice Information

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Notice Title

DA.UWTSD2526.078 - Enterprise Service Management Platform

Notice Description

The University wishes to make a Direct Award with ServiceNoW as it currently utilises the ServiceNow platform as a business-critical enterprise service management solution supporting multiple operational and customer-facing functions across the institution, including IT services, student support, marketing, digital services, workflow automation, and service management activities.

Procurement Information

The University intends to enter into a direct agreement with ServiceNow for the continued provision of its existing enterprise service management platform. ServiceNow is the sole owner and provider of the proprietary software, associated licences, maintenance, upgrades and vendor support required to operate the University's existing environment. The platform is deeply embedded within the University's digital infrastructure, supporting multiple business-critical services through established workflows, integrations and automations. Replacing the platform would require significant technical reimplementation, substantial additional cost, and would create unacceptable operational disruption to essential services. Following the withdrawal of the University's previous licensing reseller from the market, contracting directly with ServiceNow represents the only technically viable solution to ensure continuity of service, maintain access to ongoing product support and updates, and protect the University's existing investment in the platform.

Notice Details

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Publication & Lifecycle

Open Contracting ID: ocds-h6vhtk-06cc42
Publication Source: Find A Tender Service
Latest Notice: https://www.find-tender.service.gov.uk/Notice/066962-2026
Current Stage: Award
All Stages: Award

Procurement Classification

Notice Type: UK5 - Transparency Notice
Procurement Type: Standard
Procurement Category: Goods
Procurement Method: Direct
Procurement Method Details: Direct award
Tender Suitability: Not specified
Awardee Scale: Large

Common Procurement Vocabulary (CPV)

CPV Divisions: 48 - Software package and information systems
CPV Codes: 48219300 - Administration software package

Notice Value(s)

Tender Value: Not specified
Lots Value: Not specified
Awards Value: £825,000 £500K-£1M
Contracts Value: Not specified

Notice Dates

Publication Date: 15 Jul 2026Today
Submission Deadline: Not specified
Future Notice Date: Not specified
Award Date: 15 Jul 2026Today
Contract Period: 30 Jul 2026 - 30 Jul 2029 3-4 years
Recurrence: Not specified

Notice Status

Tender Status: Complete
Lots Status: Complete
Awards Status: Pending
Contracts Status: Not Specified

Buyer & Supplier

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Contracting Authority (Buyer)

Main Buyer: UNIVERSITY OF WALES TRINITY SAINT DAVID
Contact Name: Available with D3 Tenders Premium →
Contact Email: Available with D3 Tenders Premium →
Contact Phone: Available with D3 Tenders Premium →

Buyer Location

Locality: CARMARTHEN
Postcode: SA31 3EP
Post Town: Swansea
Country: Wales
Major Region (ITL 1): TLL Wales
Basic Region (ITL 2): TLL4 Mid and South West Wales
Small Region (ITL 3): TLL42 South West Wales
Delivery Location: Not specified
Local Authority: Carmarthenshire
Electoral Ward: Carmarthen Town West
Westminster Constituency: Caerfyrddin

Supplier Information

Number of Suppliers: 1
Supplier Name: SERVICENOW

Further Information

Notice Documents

https://www.find-tender.service.gov.uk/Notice/066962-2026
15th July 2026 - Transparency notice on Find a Tender

Notice URLs

Open Contracting Data Standard (OCDS)

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JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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