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QPulse Extended Maintenance

MEDWAY NHS FOUNDATION TRUST

This public procurement record has 1 release in its history.

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16 Jul 2026 at 08:31

UK7 - Contract Details Notice
Summary of the contracting process

Medway NHS Foundation Trust procured extended support and maintenance for its Q-Pulse Quality Management System, covering the perpetual version 6 software. This is an IT support and maintenance service, classified under CPV 72000000 for IT services including consulting, software development, internet and support. The purchasing organisation is Medway NHS Foundation Trust, based at Medway Maritime Hospital in Gillingham. Delivery is recorded across the United Kingdom. The requirement concerns continued technical support for an established quality management software system rather than the supply of new hardware, construction or general business consultancy. It would therefore be relevant to software publishers, authorised resellers, specialist application support providers and firms with experience maintaining Q-Pulse or comparable quality management platforms in healthcare settings.

The procurement has been completed and the contract was awarded directly without competition under a below-threshold procedure. The award was made to Ideagen Limited on 30 June 2026. One lot was completed, and the resulting contract was signed on 30 June 2026. The contract runs from 30 June 2026 to 29 June 2027. Its value is £11,854 excluding VAT, or £14,224.80 including VAT. The award covers IT services for Q-Pulse extended support and maintenance. The procurement used a direct award route, so suppliers were not evaluated through a competitive tender for this requirement. Ideagen Limited is the selected supplier and the award remains active. The contract is recorded as below the applicable threshold.

This award demonstrates a defined NHS requirement for ongoing maintenance of Q-Pulse quality management software, at a scale suited to a focused annual support arrangement. Competitors targeting similar work would need credible capability in software maintenance, technical support and the administration of quality management systems, with the ability to support an established perpetual software version rather than deliver a new implementation. Experience working with NHS trusts or other regulated healthcare organisations would help demonstrate understanding of operational assurance, service continuity and quality processes. The selected supplier is a large specialist software business, indicating that recognised product expertise and the capacity to provide dependable support are important. Providers of Q-Pulse support, authorised partners, or firms able to evidence equivalent quality-management application support should monitor this buyer’s related technology needs.

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Notice Information

Notice Title

QPulse Extended Maintenance

Notice Description

Q-Pulse QMS - Perpetual v6 Extended Support & Maintenance

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06cc54
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/067008-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£11,854 Under £100K

Notice Dates

Publication Date
16 Jul 20262 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
30 Jun 2026 - 29 Jun 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
MEDWAY NHS FOUNDATION TRUST
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
GILLINGHAM
Postcode
ME7 5NY
Postcode Area
Rochester
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ4 Kent
Small Region (ITL 3)
TLJ41 Medway
Delivery Location
Not specified
Local Authority
Medway
Electoral Ward
Gillingham South
Westminster Constituency
Gillingham and Rainham

Supplier Information

Number of Suppliers
1
Supplier Name

IDEAGEN Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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