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INT00092 - Website Chatbot Services

YPO

This public procurement record has 1 release in its history.

Award

17 Jul 2026 at 11:37

UK7 - Contract Details Notice
Summary of the contracting process

Yorkshire Purchasing Organisation (YPO) procured website chatbot services: a suite of messaging software-as-a-service solutions delivered through one platform. The service enables YPO to manage communications with people interacting through its website and provides a dashboard for accessing and managing customer data about those users. The requirement is primarily software and information systems, rather than construction or physical supply. YPO is a sub-central public authority based in Wakefield, and the service supports communications through its UK website. This opportunity is relevant to suppliers providing hosted customer-messaging, website-chatbot or related customer-data management platforms, particularly where these capabilities can be delivered as an integrated service rather than as separate products.

The procurement is complete and has been awarded following a direct procedure below the applicable threshold, without competition. The contract was awarded to Intercom R&D Unlimited Company. The award was made on 12 January 2023, and the contract was signed on 9 January 2023. The contract period runs from 12 January 2023 to 27 January 2027. Its value is £169,182.13 excluding VAT, or £203,018.56 including VAT. The procurement comprised a single requirement for the website chatbot service. The award is recorded as active and the contract is active. The process used a direct award route under the stated UK legal basis, rather than an open or competitive tender.

For suppliers that did not win this procurement, the requirement demonstrates YPO’s demand for an established, integrated website communications platform rather than a standalone chatbot feature. A credible future competitor would need to provide messaging software as a service, support communications with people using a public-sector website, and offer a practical dashboard for authorised users to access and manage customer data. Suppliers should be able to show that their platform can combine these functions reliably within one service and support ongoing use by a large purchasing organisation. The awarded supplier is a large organisation, indicating that scale and the ability to sustain a substantial hosted service may be important when this buyer next reviews the requirement.

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Notice Information

Notice Title

INT00092 - Website Chatbot Services

Notice Description

A suite of messaging software-as-a-service solutions offered through a single platform. The Services are designed to enable YPO to manage communications with People interacting with it through YPO website and to provide a Dashboard for accessing and managing Customer Data regarding those people.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06cdac
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/067675-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£169,182 £100K-£500K

Notice Dates

Publication Date
17 Jul 20262 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
12 Jan 2023 - 27 Jan 2027 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
YPO
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WAKEFIELD
Postcode
WF2 0XE
Postcode Area
Wakefield
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE45 Wakefield
Delivery Location
Not specified
Local Authority
Wakefield
Electoral Ward
Wrenthorpe and Outwood West
Westminster Constituency
Wakefield and Rothwell

Supplier Information

Number of Suppliers
1
Supplier Name

Intercom R&D Unlimited Company

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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