This public procurement record has 1 release in its history.

Award

17 Jul 2026 at 10:37

Summary of the contracting process

The procurement process titled "INT00092 - Website Chatbot Services" was conducted by the Yorkshire Purchasing Organisation (YPO), a public authority operating under sub-central government in the United Kingdom. Located in Wakefield, YPO sought to procure a suite of messaging software-as-a-service solutions to enhance their website communications. The process followed a direct procurement method without competition, falling below the threshold. Key dates include the contract signing on 9 January 2023, with an active period from 12 January 2023 to 27 January 2027, and the contract details notice published on 17 July 2026. The procurement was in the industry category of software package and information systems, with all activities completed.

This tender provides opportunities for businesses in the software and information technology sector, particularly those offering cutting-edge software solutions to optimise customer engagement platforms. Companies like Intercom R&D Unlimited Company, which successfully secured the contract, highlight the potential for large-scale suppliers to provide high-value, innovative services to public organisations. The procurement method, although direct and without competition, underscores the significance of maintaining robust relations with public purchasing bodies to identify opportunities outside typical tender competitions. Business growth opportunities exist for those aligned with technological advancements and capable of delivering bespoke digital solutions.

How relevant is this notice?

Notice Title

INT00092 - Website Chatbot Services

Notice Description

A suite of messaging software-as-a-service solutions offered through a single platform. The Services are designed to enable YPO to manage communications with People interacting with it through YPO website and to provide a Dashboard for accessing and managing Customer Data regarding those people.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06cdac
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/067675-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems


CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£169,182 £100K-£500K

Notice Dates

Publication Date
17 Jul 20262 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
9 Jan 20233 years ago
Contract Period
12 Jan 2023 - 27 Jan 2027 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
YORKSHIRE PURCHASING ORGANISATION
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WAKEFIELD
Postcode
WF2 0XE
Post Town
Wakefield
Country
England

Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE45 Wakefield
Delivery Location
Not specified

Local Authority
Wakefield
Electoral Ward
Wrenthorpe and Outwood West
Westminster Constituency
Wakefield and Rothwell

Supplier Information

Number of Suppliers
1
Supplier Name

INTERCOM R&D

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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