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ITGL Cisco Webex renewal

Coventry University

This public procurement record has 1 release in its history.

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17 Jul 2026 at 13:06

UK7 - Contract Details Notice
Summary of the contracting process

Coventry University procured a 12-month renewal of its Cisco Webex contact-centre software licence for the Digital Services team. The service supports recruitment activity in CURA and the university’s Clearing operations. The wider requirement involves migrating around 4,000 users across two phone systems to a single system serving 800 users, while moving remaining users from the old Cisco Call Manager to Webex or Microsoft Teams Phone. The licence requirement was reduced from 86 to 80 licences to lower operating costs. This is a software and information-systems requirement, delivered for Coventry University in the United Kingdom, with the operational work centred on the university’s telephony and contact-centre environment in Coventry.

The procurement is complete and was awarded through a direct, below-threshold procedure without competition. Conscia Group UK Ltd was selected for the single lot. The contract was signed on 7 July 2026, with an award date recorded alongside the completed procurement, and runs from 28 July 2026 to 27 July 2027. Its value is £160,442.66 excluding VAT and £192,531.19 including VAT. The requirement was evaluated and awarded as a software and information-systems purchase. The renewal supports the university’s 2026 Clearing activities, while the university intends to review alternative products before a further procurement process in January 2027.

This award indicates demand from a large university for suppliers able to renew, configure and support Cisco Webex contact-centre licensing within a complex education telephony environment. Relevant competitors would need capability across contact-centre software, user and licence rationalisation, telephony migration and integration with Microsoft Teams Phone or comparable systems. Experience supporting high-volume recruitment and student-admissions activity would be commercially relevant, particularly where service continuity is important during peak Clearing operations. Credibility would also depend on managing migration from legacy Cisco Call Manager, reducing operational costs without disrupting users, and providing a controlled transition between communications platforms. Software resellers, communications integrators and managed-service providers with higher-education experience are the closest fit for this requirement.

How relevant is this notice?

Notice Information

Notice Title

ITGL Cisco Webex renewal

Notice Description

The Digital Services (DS) team are migrating 4000 users across two phone systems to 800 on one system to help reduce operational costs. The DS team are renewing the contact centre Webex licence which runs all the recruitment in CURA, the licenses have been reviewed and lowered from 86x licences to 80x licences thus reducing the cost to the university. The old Cisco call manager will not be renewed giving us 90 days from 1st August to remove the remaining 1000 phone users to Webex or MS Teams phone. The DS team have quoted for a 12 month renewal and intend to review various alternative products prior to another procurement process in January 2027. This 12 month contract supports the university Clearing activities for 2026 and enables any changes in suppliers or products to be implemented and tested before Clearing 2027. Note the value is below the UK Government threshold of PS207,720.00 including VAT.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06cdd3
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/067793-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£160,442 £100K-£500K

Notice Dates

Publication Date
17 Jul 20262 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
28 Jul 2026 - 27 Jul 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Coventry University
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
COVENTRY
Postcode
CV1 5FB
Postcode Area
Coventry
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG33 Coventry
Delivery Location
Not specified
Local Authority
Coventry
Electoral Ward
St Michael's
Westminster Constituency
Coventry South

Supplier Information

Number of Suppliers
1
Supplier Name

Conscia Group UK Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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