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IPRFQ007-26-07 Audio and Video Managed Services

Leicestershire County Council

This public procurement record has 1 release in its history.

Tender

20 Jul 2026 at 09:42

UK4 - Tender Notice
Summary of the contracting process

Leicestershire County Council, trading as ESPO, is procuring managed audio and video services to improve customer experience across ESPO’s contact centre touchpoints. The requirement covers creating audio and video content, together with managing and hosting that content. It combines content production with content-management and hosting support, and may suit providers offering integrated creative, digital and managed-service delivery rather than one-off production alone. The work is delivered in the United Kingdom. ESPO is the buying organisation and is based in Leicester. The procurement is categorised as a service, with related activities including promotional services, marketing management consultancy, design support, and content-management software development services. The opportunity is structured as a single requirement rather than separate specialist lots.

The process reached tender: ESPO invited offers through a below-threshold open competition. Enquiries had to be submitted by 12:00 on 31 July 2026, and tenders were due by 12:00 on 7 August 2026. Electronic submission is allowed, with instructions and quotation documents accessed through the electronic procurement portal after registration and expressing interest. The initial contract period runs from 17 September 2026 to 16 September 2029. ESPO may extend it by up to two further years, in periods at its discretion, giving a maximum term to 16 September 2031. The estimated value is £125,000 excluding VAT, or £150,000 including VAT, including the extension option. Evaluation is weighted 40% price and 60% non-price quality. The opportunity is suitable for SMEs.

This opportunity suits an SME or larger supplier that can combine audio and video content creation with ongoing management and hosting. Relevant capability includes producing content for customer-facing contact-centre environments, organising and maintaining digital content, and providing reliable hosting and service management. Providers with complementary promotional, marketing consultancy, design support or content-management software expertise may be well placed, particularly where they can deliver these elements as one managed service. The requirement is broader than standalone creative production: bidders should be able to support the content through its management and hosting lifecycle and demonstrate a service approach focused on customer experience. The single-lot structure allows an appropriately capable supplier to compete for the complete requirement, rather than bidding only for a narrowly defined production element.

How relevant is this notice?

Notice Information

Notice Title

IPRFQ007-26-07 Audio and Video Managed Services

Notice Description

ESPO are seeking Audio and video content creation including the management and hosting of this, to enhance customer experience across ESPO's contact centre touchpoints. Please refer to the Request for Quotation documents for any further details - the closing date for submission of Tenders is 12:00 (12 noon / 12pm) on 07 August 2026. To quote: (a) Go to https://www.eastmidstenders.org/; (b) Register (if not already registered on ProContract); (c) Search for opportunity IPRFQ007-26-07 (via "View Opportunities" from the EastMidsTenders Portal); (d) Express an interest; (e) Download the Request for Quotation documents (from the ProContract Activity summary screen, once an Expression of interest has been completed). Any questions or clarifications relating to this opportunity should be submitted to ESPO as a message on the eProcurement Portal, once an Expression of interest has been completed.

Lot Information

Lot 1

Renewal: The Contract will be established for an initial period of three years (36 months) with an option to extend at ESPO's sole discretion for a further period or periods up to a total of two additional years (24 months), taking the contract term to a maximum of 5 years (60 months). The total estimated value captured in this notice includes this option to extend the contract as noted here.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06ce75
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/068071-2026
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Below threshold - open competition
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

72212780 - System, storage and content management software development services

72212783 - Content management software development services

79342200 - Promotional services

79413000 - Marketing management consultancy services

79933000 - Design support services

Notice Value(s)

Tender Value
£125,000 £100K-£500K
Lots Value
£125,000 £100K-£500K
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
20 Jul 20261 months ago
Submission Deadline
7 Aug 2026Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
17 Sep 2026 - 16 Sep 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Leicestershire County Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LEICESTER
Postcode
LE19 1ES
Postcode Area
Leicester
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF2 Leicestershire, Rutland and Northamptonshire
Small Region (ITL 3)
TLF22 Leicestershire CC and Rutland
Delivery Location
TLF21 Leicester, TLF22 Leicestershire CC and Rutland
Local Authority
Blaby
Electoral Ward
Enderby
Westminster Constituency
South Leicestershire

Further Information

Notice Documents

  • https://www.find-tender.service.gov.uk/Notice/068071-2026
    20th July 2026 - Tender notice on Find a Tender
  • https://www.eastmidstenders.org/
    To quote: (a) Go to https://www.eastmidstenders.org/; (b) Register (if not already registered on ProContract); (c) Search for opportunity IPRFQ007-26-07 (via "View Opportunities" from the EastMidsTenders Portal); (d) Express an interest; (e) Download the Request for Quotation documents (from the ProContract Activity summary screen, once an Expression of interest has been completed).

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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