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Support services for the EPR - Sunrise 22.1

Liverpool Heart and Chest Hospital NHS Foundation Trust

This public procurement record has 3 releases in its history.

Award

03 Sep 2026 at 12:16

UK7 - Contract Details Notice
Award

21 Jul 2026 at 15:10

UK6 - Contract Award Notice
Award

20 Jul 2026 at 09:46

UK5 - Transparency Notice
Summary of the contracting process

Liverpool Heart and Chest Hospital NHS Foundation Trust procured support and maintenance services for its Sunrise 22.1 electronic patient record (EPR) system. The requirement covers ongoing computer support and consultancy for the proprietary EPR platform already implemented and operational at the Trust. Altera Healthcare (IT) UK Ltd owns the system’s intellectual property and holds the technical capability, development tools and proprietary-code access needed to provide the service. The work supports the EPR used by the Trust in Liverpool, with delivery recorded for the United Kingdom. This is a specialist healthcare IT support requirement rather than a new software implementation, general IT helpdesk service or standalone consultancy engagement.

The procurement is complete and was awarded through a direct award to a single supplier. The award date was 20 July 2026, following a standstill ending on 30 July 2026, and the contract was signed on 7 August 2026. Altera Healthcare (IT) UK Ltd was awarded the sole lot. The contract runs from 8 August 2026 to 7 August 2029, with an extension possible until 7 August 2031, subject to procuring and implementing a replacement system. Its value is £984,366 excluding VAT and £1,181,239 including VAT. The direct award was justified by Altera’s exclusive intellectual property rights, technical reasons and the need to continue compatible support for the existing system, avoiding operational disruption and patient-safety risks.

This requirement is most relevant to suppliers with direct expertise in Sunrise 22.1 and the ability to support a live electronic patient record in a clinical environment. Credible competitors would need strong knowledge of the platform’s technical architecture, proprietary code, development tools and integration requirements, together with the capability to provide reliable maintenance and support without disrupting hospital operations. Experience supporting healthcare organisations, particularly systems affecting patient care, would be important evidence of suitability. The award also shows that the Trust values continuity, compatibility and risk reduction over replacing the incumbent platform. Suppliers developing or implementing replacement EPR systems may be better placed to position for future support requirements once a replacement programme changes the technical landscape.

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Notice Information

Notice Title

Support services for the EPR - Sunrise 22.1

Notice Description

Provision of support services for the EPR - Sunrise 22.1

Procurement Information

Single supplier - intellectual property or exclusive rights: the services under the contract are limited to the ongoing support and maintenance of an EPR system provided by Altera which is already implemented and operational at LHCH. Altera owns the IP rights in the EPR system and LHCH holds perpetual licences to use the software. There are no reasonable alternatives as it is not practicable for an alternative supplier to provide support services for Altera's proprietary system without access to the underlying IP and a wholescale replacement of the system would involve significant operational disruption and risk to patient safety. Single supplier - technical reasons: due to the technical architecture of the EPR system, Altera possesses the technical know-how, development tools and access to the proprietary code to deliver the support and maintenance services and so competition is absent for technical reasons. As above, there are no reasonable alternatives as another supplier providing such services would give rise to significant technical and practical challenges as it would not have access to the underlying code/system and any replacement of the EPR system would be disproportionate given the clinical risks and operational disruption involved. Additional or repeat goods, services or works - extension or partial replacement: the contract relates to the continuation of support and maintenance services which are the same as or compatible with the existing services already being supplied to LHCH. As above, an alternative supplier would result in LHCH receiving services that would be incompatible with the existing EPR system deployed at LHCH and therefore there would be disproportionate technical difficulties in the operation and maintenance of the EPR system.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06ce77
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/083433-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72600000 - Computer support and consultancy services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£984,366 £500K-£1M
Contracts Value
£984,366 £500K-£1M

Notice Dates

Publication Date
3 Sep 20261 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
20 Jul 20262 months ago
Contract Period
8 Aug 2026 - 7 Aug 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Liverpool Heart and Chest Hospital NHS Foundation Trust
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LIVERPOOL
Postcode
L14 3PE
Postcode Area
Liverpool
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD72 Liverpool
Delivery Location
Not specified
Local Authority
Liverpool
Electoral Ward
Broadgreen
Westminster Constituency
Liverpool West Derby

Supplier Information

Number of Suppliers
1
Supplier Name

Altera Healthcare IT (UK) LTD

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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