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EPR Support Services

LIVERPOOL HEART AND CHEST HOSPITAL NHS FOUNDATION TRUST

This public procurement record has 2 releases in its history.

Award

21 Jul 2026 at 14:10

UK6 - Contract Award Notice
Award

20 Jul 2026 at 08:46

UK5 - Transparency Notice
Summary of the contracting process

The Liverpool Heart and Chest Hospital NHS Foundation Trust, located in Liverpool, has awarded a contract for "EPR Support Services" to Altera Healthcare (IT) UK Ltd. This contract focuses on providing support services for the Electronic Patient Records (EPR) system - Sunrise 22.1. The procurement process was conducted through direct award due to the technical and intellectual property requirements associated with Altera's proprietary system. The procurement is categorized under "services" with a specified industry classification of "Computer support and consultancy services". This process is now in the Award stage, with the contract set to commence on 8th August 2026 and end on 7th August 2029, with potential extensions. The total contract value is GBP 1,181,239, with a net amount of GBP 984,366.

This procurement presents significant growth opportunities for businesses specializing in healthcare IT support and consultancy, particularly those with capabilities in managing complex, proprietary healthcare systems. Businesses in the IT sector, with expertise in electronic records management, and possessing exclusive technical knowledge or rights, are positioned well to benefit from such tenders. It offers an excellent platform for businesses to engage with the NHS on critical projects, ensuring that proprietary software systems are maintained and supported effectively, thus gaining experience in delivering complex solutions within the healthcare sector.

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Notice Information

Notice Title

EPR Support Services

Notice Description

Provision of support services for the EPR - Sunrise 22.1

Procurement Information

Single supplier - intellectual property or exclusive rights: the services under the contract are limited to the ongoing support and maintenance of an EPR system provided by Altera which is already implemented and operational at LHCH. Altera owns the IP rights in the EPR system and LHCH holds perpetual licences to use the software. There are no reasonable alternatives as it is not practicable for an alternative supplier to provide support services for Altera's proprietary system without access to the underlying IP and a wholescale replacement of the system would involve significant operational disruption and risk to patient safety. Single supplier - technical reasons: due to the technical architecture of the EPR system, Altera possesses the technical know-how, development tools and access to the proprietary code to deliver the support and maintenance services and so competition is absent for technical reasons. As above, there are no reasonable alternatives as another supplier providing such services would give rise to significant technical and practical challenges as it would not have access to the underlying code/system and any replacement of the EPR system would be disproportionate given the clinical risks and operational disruption involved. Additional or repeat goods, services or works - extension or partial replacement: the contract relates to the continuation of support and maintenance services which are the same as or compatible with the existing services already being supplied to LHCH. As above, an alternative supplier would result in LHCH receiving services that would be incompatible with the existing EPR system deployed at LHCH and therefore there would be disproportionate technical difficulties in the operation and maintenance of the EPR system.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06ce77
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/068793-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72600000 - Computer support and consultancy services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£984,366 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
21 Jul 20262 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
19 Jul 20262 weeks ago
Contract Period
7 Aug 2026 - 7 Aug 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LIVERPOOL HEART AND CHEST HOSPITAL NHS FOUNDATION TRUST
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LIVERPOOL
Postcode
L14 3PE
Post Town
Liverpool
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD72 Liverpool
Delivery Location
Not specified
Local Authority
Liverpool
Electoral Ward
Broadgreen
Westminster Constituency
Liverpool West Derby

Supplier Information

Number of Suppliers
1
Supplier Name

ALTERA HEALTHCARE (IT

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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