This public procurement record has 1 release in its history.

Award

20 Jul 2026 at 13:04

Summary of the contracting process

The procurement undertaken by Great Yarmouth Borough Council, located in the UKH15 region, pertains to the "Voicescape Collections & Payment Integration Annual Licence Fee." This contract falls under the goods category and involves industry-specific software packages to support SMS and email messaging for council tax, business rates, and debt collection. The tender process was completed under a "below threshold - unknown" procurement method. The contract, awarded to VOICESCAPE LIMITED, commenced on 1 June 2026 and is set to run until 31 May 2027, with potential extensions available until 2028. The contract was signed on 1 June 2024, marking the completion of award and contract stages in the procurement process.

This tender presents opportunities for businesses specialising in software solutions and communication technology, particularly those able to integrate such technologies for public sector debt communication strategies. Small to medium enterprises (SMEs) with experience in government contracts or offering innovative communication services should find this contract appealing. As the contract involves integration and communication methods, companies with a strong portfolio in the software development or digital communication sector will be well-positioned to compete for similar opportunities in the future, fostering potential business growth in this area.

How relevant is this notice?

Notice Title

Voicescape Collections & Payment Integration Annual Licence Fee

Notice Description

Use of SMS and email messaging for council tax, business rates and sundry debt payers in arrears. Also used for take up campaigns.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06cedd
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/068258-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Not Specified
Procurement Method Details
Below threshold - unknown
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems


CPV Codes

48100000 - Industry specific software package

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£45,000 Under £100K

Notice Dates

Publication Date
20 Jul 20262 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
31 May 20242 years ago
Contract Period
31 May 2026 - 31 May 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
GREAT YARMOUTH BOROUGH COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
GREAT YARMOUTH
Postcode
NR30 2QF
Post Town
Norwich
Country
England

Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH5 Norfolk
Small Region (ITL 3)
TLH51 Norwich and East Norfolk
Delivery Location
Not specified

Local Authority
Great Yarmouth
Electoral Ward
Nelson
Westminster Constituency
Great Yarmouth

Supplier Information

Number of Suppliers
1
Supplier Name

VOICESCAPE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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