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Voicescape Collections & Payment Integration Annual Licence Fee

Great Yarmouth Borough Council

This public procurement record has 1 release in its history.

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20 Jul 2026 at 14:04

UK7 - Contract Details Notice
Summary of the contracting process

Great Yarmouth Borough Council procured an industry-specific software package for its collections and payment integration needs. The service uses SMS and email messaging to communicate with council tax payers, business rates payers and sundry debtors who are in arrears. It is also used for take-up campaigns. The work is for the council’s activities in Great Yarmouth, within the United Kingdom. The requirement combines software provision with communications functionality supporting debt collection and payment-related engagement. The named buyer is Great Yarmouth Borough Council, a sub-central public authority. The procurement covered one completed requirement, with the awarded item classified as industry-specific software.

The procurement has been completed and awarded. Voicescape Limited was selected as the supplier, and the award is active. The contract was signed on 1 June 2024 and covers 1 June 2026 to 31 May 2027, with a maximum extent to 31 May 2028. Its value is £45,000 excluding VAT and £54,000 including VAT. The arrangement is a below-threshold procurement; the recorded method detail is ‘below threshold - unknown’. It is a single-lot contract. The current period is described as option year 3, following earlier option years, and the contract includes renewal rights. The award relates to the council’s SMS and email collections and payment integration software requirement.

This procurement demonstrates recurring demand from Great Yarmouth Borough Council for specialist collections and payment integration software. Suppliers best placed to compete when the requirement next returns would need a product that supports SMS and email messaging to people in arrears across council tax, business rates and sundry debt, together with take-up campaign communications. Credible providers would also need to show that their software can support the council’s collections and payment processes as an integrated service rather than as standalone messaging. The incumbent is an SME, indicating that this type of public-sector software requirement can be delivered by a smaller specialist supplier. Experience serving local-authority revenue and debt functions would strengthen a competitor’s position.

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Notice Information

Notice Title

Voicescape Collections & Payment Integration Annual Licence Fee

Notice Description

Use of SMS and email messaging for council tax, business rates and sundry debt payers in arrears. Also used for take up campaigns.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06cedd
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/068258-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Not Specified
Procurement Method Details
Below threshold - unknown
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48100000 - Industry specific software package

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£45,000 Under £100K

Notice Dates

Publication Date
20 Jul 20262 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Jun 2026 - 31 May 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Great Yarmouth Borough Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
GREAT YARMOUTH
Postcode
NR30 2QF
Postcode Area
Norwich
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH5 Norfolk
Small Region (ITL 3)
TLH51 Norwich and East Norfolk
Delivery Location
Not specified
Local Authority
Great Yarmouth
Electoral Ward
Nelson
Westminster Constituency
Great Yarmouth

Supplier Information

Number of Suppliers
1
Supplier Name

VOICESCAPE LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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