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Agreement for Management, Maintenance and Support of Ticket Vending Machines

Thameslink Southern Great Northern Limited (TSGN)

This public procurement record has 2 releases in its history.

Award

21 Jul 2026 at 15:10

UK6 - Contract Award Notice
Award

21 Jul 2026 at 14:48

UK5 - Transparency Notice
Summary of the contracting process

Thameslink Southern Great Northern Limited (TSGN) is procuring ongoing support, maintenance and lifecycle management for ticket vending machines installed at stations across its operating network in the United Kingdom. The requirement covers planned and reactive maintenance, management of machine lifecycles, Oyster and ITSO ticketing services, managed application hosting, a point-to-point encryption solution and software services. Service quantities may be adjusted if machines are decommissioned or additional machines are purchased during the agreement or any extension. This is a specialist public transport fare-collection services requirement, covering ticket-issuing and ticket-validation machines as well as their maintenance and repair. TSGN is the buyer and operates from London.

The procurement is complete and the award decision has selected Scheidt & Bachmann Fare Collection Systems GmbH. It used a direct award under the utilities regime, justified by the incumbent supplier’s existing contract, intellectual property rights and the need to avoid incompatible services. The award date is 20 July 2026, with a standstill period ending on 30 July 2026 and signature scheduled for 31 July 2026. The awarded gross value is £24,172,352.04. The contract period is 1 August 2026 to 31 July 2029, with an optional two-year extension subject to 12 months’ termination notice; the maximum possible end date is 31 July 2031. The award is recorded as pending.

This opportunity demonstrates sustained demand from a rail operator for specialist fare-collection infrastructure support across a large station network. A credible future competitor would need proven capability in maintaining and repairing ticket vending and validation machines, managing their replacement lifecycle, and supporting rail ticketing technologies including Oyster and ITSO. Relevant experience would also include managed application hosting, software support and point-to-point encryption solutions, with the operational capacity to provide both planned and reactive maintenance. Suppliers would need to address compatibility with an established machine estate and understand the intellectual property constraints that enabled the direct award. The incumbent’s role indicates that manufacturer-level technical knowledge and continuity of service are commercially important to this buyer.

How relevant is this notice?

Notice Information

Notice Title

Agreement for Management, Maintenance and Support of Ticket Vending Machines

Notice Description

TSGN Limited requires ongoing support and maintenance of their ticket vending machines (TVMs) at stations across its operating network. TVM's have been supplied and installed by Scheidt and Bachmann over time. The services to be provided under the agreement generally include but is not limited to: - Planned and reactive maintenance; - Life cycle management; - Oyster services; - ITSO services; - Managed application hosting; - P2PE solution; and - Software services. The contract permits amendment to quantities of the services should TVM's either be decommissioned or purchased during the term of the contract, including any renewal term.

Procurement Information

Direct award is justified under Schedule 5 Clauses 5 and 7 of the Procurement Act as TSGN have an existing contract with the supplier, and a change of supplier would result in receiving incompatible services as only Scheidt and Bachmann can provide support and maintenance of the TVMs due to intellectual property rights.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06d002
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/068792-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

30 - Office and computing machinery, equipment and supplies except furniture and software packages

50 - Repair and maintenance services

CPV Codes

30123100 - Ticket-validation machines

30144200 - Ticket-issuing machines

50316000 - Maintenance and repair of ticket-issuing machinery

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£24,172,352 £10M-£100M
Contracts Value
Not specified

Notice Dates

Publication Date
21 Jul 20262 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
20 Jul 20262 months ago
Contract Period
1 Aug 2026 - 31 Jul 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Thameslink Southern Great Northern Limited (TSGN)
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
EC3R 8AJ
Postcode Area
Central London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
City of London
Electoral Ward
Bridge
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

Scheidt & Bachmann Fare Collection Systems GmbH

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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