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WV26014 - Lifeline and Out of Hours Contact Centre Services

Mid Devon District Council

This public procurement record has 1 release in its history.

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24 Jul 2026 at 10:33

UK7 - Contract Details Notice
Summary of the contracting process

Mid Devon District Council procured Piper Lifeline response and out-of-hours contact centre services. The requirement covers responding to lifeline alerts and providing contact centre support outside normal hours, classified under office-support services. Mid Devon District Council is the buying organisation. Delivery is in Devon. Somerset Council is named as the contracted service provider, indicating that the arrangement is delivered through a public-sector organisation rather than a private commercial operator. The requirement is service-based and operational: it concerns the handling of communications and responses for people using the lifeline service, together with contact centre coverage beyond standard working hours. Businesses specialising in monitored alarm response, telecare support, emergency communications or out-of-hours contact centre operations would find the subject matter most relevant.

The procurement is complete and has been awarded. It used a direct award below the relevant threshold, without competition, and was arranged as one completed lot. Somerset Council received the active award. The contract was signed on 13 May 2026 and runs from 1 June 2026 to 31 May 2029. It has a gross value of £154,936, or £129,113.33 excluding gross tax, in GBP. The contract includes renewal rights described as “1 + 1”, with a maximum extent date of 31 May 2031. The recorded award is active and the contract is active. The process used a direct route rather than a competitive tender, so the outcome reflects a completed non-competitive procurement by Mid Devon District Council.

This procurement is useful market evidence for suppliers serving councils with lifeline and out-of-hours response requirements. A credible competitor would need dependable contact centre operations, the ability to receive and manage lifeline communications, and reliable response arrangements outside normal working hours. Experience supporting vulnerable residents, handling urgent or welfare-related calls, maintaining accurate incident records and escalating issues appropriately would be relevant. Suppliers would also need operational resilience, trained staff, suitable communications systems and capacity to provide consistent coverage across Devon. The award to Somerset Council shows that a local authority or other public-sector body can deliver this type of service, while the multi-year arrangement and renewal structure indicate a requirement where continuity, service reliability and confidence in the operating model are important.

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Notice Information

Notice Title

WV26014 - Lifeline and Out of Hours Contact Centre Services

Notice Description

Piper Lifeline response & out of hours contact centre services.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06d2e3
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/070117-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79500000 - Office-support services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£129,113 £100K-£500K

Notice Dates

Publication Date
24 Jul 20262 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Jun 2026 - 31 May 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Mid Devon District Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
TIVERTON
Postcode
EX16 6PP
Postcode Area
Exeter
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK4 Devon
Small Region (ITL 3)
TLK43 Devon CC
Delivery Location
Not specified
Local Authority
Mid Devon
Electoral Ward
Tiverton Castle
Westminster Constituency
Tiverton and Minehead

Supplier Information

Number of Suppliers
1
Supplier Name

Somerset Council

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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