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WV26014 - Lifeline and Out of Hours Contact Centre Services

MID DEVON DISTRICT COUNCIL

This public procurement record has 1 release in its history.

Award

24 Jul 2026 at 09:33

UK7 - Contract Details Notice
Summary of the contracting process

The procurement process, initiated by Mid Devon District Council, involves the provision of "WV26014 - Lifeline and Out of Hours Contact Centre Services," intended to enhance lifesaving response measures and manage out-of-hours contact centre operations. This falls under the services industry category, specifically office-support services, as per CPV classification 79500000. The procurement was conducted via a direct method, operating below the threshold without competition. The contract, awarded on 13th May 2026, runs from 1st June 2026 to 31st May 2029 with potential for renewal up until 31st May 2031. It is based in the UK's region UKK4 and has a total contract value of £154,936. The tender is in its award stage and was published on 24th July 2026.

This tender presents significant opportunities for businesses specialising in contact centre management and emergency response systems, particularly those capable of delivering high-quality office-support services. Large organisations like Somerset Council successfully secured this contract, indicating that entities with substantial resources and capabilities in handling large-scale infrastructure for contact services may find these opportunities particularly aligned with their core operations. Companies looking to expand their footprint in local government services in the South West of England may find this sector most beneficial for growth. Potential businesses should have experience in similar public service provisions to effectively compete in such tenders.

How relevant is this notice?

Notice Information

Notice Title

WV26014 - Lifeline and Out of Hours Contact Centre Services

Notice Description

Piper Lifeline response & out of hours contact centre services.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06d2e3
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/070117-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79500000 - Office-support services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£129,113 £100K-£500K

Notice Dates

Publication Date
24 Jul 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
12 May 20262 months ago
Contract Period
31 May 2026 - 31 May 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
MID DEVON DISTRICT COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
TIVERTON
Postcode
EX16 6PP
Post Town
Exeter
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK4 Devon
Small Region (ITL 3)
TLK43 Devon CC
Delivery Location
Not specified
Local Authority
Mid Devon
Electoral Ward
Tiverton Castle
Westminster Constituency
Tiverton and Minehead

Supplier Information

Number of Suppliers
1
Supplier Name

SOMERSET COUNCIL

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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