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DN Colleges Group - Customer Relationship Management Solution and Implementation

DN Colleges Group

This public procurement record has 1 release in its history.

Planning

24 Jul 2026 at 13:39

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

DN Colleges Group is planning to procure a customer relationship management (CRM) solution and implementation services to support the learner journey from initial enquiry through application, admissions and enrolment. The requirement covers a CRM platform, licensing, implementation, integration with the Group’s existing systems, delivery and ongoing support. The preferred platform direction identified through the Group’s assessment is Salesforce. The work is for DN Colleges Group, based in Doncaster, and delivery is intended across England, including the North East, North West, Yorkshire and the Humber, East Midlands, West Midlands, East of England, London, South East and South West. This is primarily a software-related service requirement, including CRM software and associated implementation and support services.

The procurement is at the planning stage and follows completed preliminary market engagement; it is not an invitation to tender and no contract was awarded through that engagement. The engagement included supplier discussions, demonstrations and review of indicative proposals, covering functionality, licensing, implementation approaches, integration, delivery timescales, support and indicative costs. DN Colleges Group expects to publish the next notice on 27 July 2026. The planned contract period is 17 September 2026 to 16 September 2029, with a renewal option allowing the arrangement to extend to 16 September 2031. Salesforce has been identified as the Group’s preferred CRM platform direction, and information from the engagement has informed its business case, requirements and procurement planning.

This process is likely to suit CRM platform providers, Salesforce implementation partners and software-related service businesses able to support the full learner journey from enquiry to enrolment. Relevant capability includes configuring and implementing a CRM solution, integrating it with existing education or organisational systems, advising on licensing, and providing support after implementation. Suppliers should be prepared to demonstrate platform functionality and explain practical implementation approaches, delivery timescales and support models. Experience of customer relationship management in education, admissions, recruitment or similarly structured user journeys would be useful in responding to the Group’s stated needs. Businesses with the capacity to deliver across multiple English regions and to work with a public-sector college group should monitor the planned procurement and prepare evidence of comparable CRM deployments.

How relevant is this notice?

Notice Information

Notice Title

DN Colleges Group - Customer Relationship Management Solution and Implementation

Notice Description

DN Colleges Group undertook preliminary market engagement to explore options for a new Customer Relationship Management solution supporting the learner journey from initial enquiry through application, admissions and enrolment. The engagement considered available CRM platforms, licensing arrangements, implementation approaches, integration with existing Group systems, delivery timescales and support models. Following the market engagement and subsequent internal assessment, Salesforce was identified as the Group's preferred CRM platform direction. Information gathered through the engagement was used to inform the Group's CRM business case, requirements and subsequent procurement planning. No contract was awarded through the preliminary market engagement.

Planning Information

DN Colleges Group undertook preliminary market engagement with CRM platform providers and implementation partners to explore available solutions for supporting the learner journey from enquiry through application, admissions and enrolment. The engagement included supplier discussions, demonstrations and the review of indicative proposals. It considered platform functionality, licensing, implementation approaches, integration requirements, delivery timescales, support arrangements and indicative costs. Information gathered through the engagement was used to inform the Group's business case, requirements and procurement approach.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06d344
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/070299-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48445000 - Customer Relation Management software package

72260000 - Software-related services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
24 Jul 20262 months ago
Submission Deadline
Not specified
Future Notice Date
27 Jul 2026Expired
Award Date
Not specified
Contract Period
17 Sep 2026 - 16 Sep 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DN Colleges Group
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
DONCASTER
Postcode
DN1 2RF
Postcode Area
Doncaster
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE3 South Yorkshire
Small Region (ITL 3)
TLE35 Doncaster
Delivery Location
TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLK South West (England)
Local Authority
Doncaster
Electoral Ward
Town
Westminster Constituency
Doncaster Central

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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