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WorkWell Digital Solution - Mental Health Application

NHS DEVON INTEGRATED CARE BOARD

This public procurement record has 1 release in its history.

Award

24 Jul 2026 at 16:41

UK5 - Transparency Notice
Summary of the contracting process

NHS Devon Integrated Care Board commissioned an extension of the WorkWell early-intervention coaching and support service into Devon. The requirement is a digital mental health application and referral engine, intended for people whose mental or physical health makes work difficult. The service provides light-touch, non-clinical support to help people remain in work or return quickly, with an in-app option to connect users to a WorkWell coach for personalised support. The application supports referrals into the wider WorkWell service and contributes to evaluation of the pilot. NHS South Central and West Commissioning Support managed the procurement advice. Delivery is across Devon, within the wider Cornwall and Isles of Scilly pilot model.

This completed procurement used a direct award rather than a competitive tender. The published rationale was to extend the existing Cornwall and Isles of Scilly WorkWell pilot to Devon during a transition year, while the two integrated care boards develop a single peninsula-wide programme. One lot was completed and marked suitable for small and medium-sized enterprises. The award outcome was recorded on 24 July 2026 in favour of NOSUFFERING LIMITED. The award value is £211,833 excluding VAT, or £254,199 including VAT. The awarded service period runs from 3 August 2026 to 31 March 2027. The requirement was classified as application service provider services, and the process was above the applicable threshold.

This procurement indicates demand for suppliers able to provide digital mental health tools that support employment and health-related economic inactivity programmes. Relevant capability includes developing or operating an application, integrating a referral engine, supporting secure user journeys into human coaching, and delivering accessible, light-touch non-clinical support rather than clinical treatment. Suppliers should be able to work with NHS commissioners and existing service partners, extend an established pilot into a new area, and provide evidence from testing, evaluation and service improvement. Credibility would also come from understanding referral pathways, user engagement and outcome reporting, and from having the operational capacity to support a regional programme across Devon and neighbouring areas.

How relevant is this notice?

Notice Information

Notice Title

WorkWell Digital Solution - Mental Health Application

Notice Description

WorkWell is an early-intervention coaching and support service for people whose mental or physical health makes work a struggle. It offers light-touch support which is designed to prevent people falling out of work because of health (or help them back quickly, before they become entrenched in health-related economic inactivity). Mental health is the primary health barrier to work and the main driver of health-related economic inactivity. The CIOS pilot therefore includes trial and evaluation of a WorkWell mental health app and referral engine. Additionally around one in four app users take up the in-app option to connect with a WorkWell coach for personalised non-clinical support, boosting referral rates into the WorkWell service and helping achieve the Government's caseload targets. This direct award extends the pilot service to Devon for the 2026-7 transition year.

Procurement Information

Devon ICB and Cornwall & Isles of Scilly ICB are clustering during 2026-7 and have formally agreed to rollout a single WorkWell programme across the peninsula, in two phases: * 2026-7: WorkWell pilot extension and transition year, to extend the current CIOS pilot to Devon, consolidate pilot learnings and co-design the long-term peninsula delivery model for WorkWell. * 2027-9: mainstream WorkWell service delivery, commissioned during the transition year. This direct award is to cover the first phase only to extend the current Cornwall and Isles of Scilly pilot scheme to Devon for the period 03/08/2026 - 31/03/2027

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06d3b0
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/070478-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK5 - Transparency Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72416000 - Application service providers

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£211,833 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
24 Jul 20262 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
3 Aug 2026 - 31 Mar 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS DEVON INTEGRATED CARE BOARD
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
EXETER
Postcode
EX2 5AZ
Postcode Area
Exeter
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK4 Devon
Small Region (ITL 3)
TLK43 Devon CC
Delivery Location
Not specified
Local Authority
Exeter
Electoral Ward
Priory
Westminster Constituency
Exeter

Supplier Information

Number of Suppliers
1
Supplier Name

NOSUFFERING LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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