NICE WFM Cloud Solution Migration

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    "description": "This contract has been awarded via direct award under the CCS G-Cloud 14 Framework to SVL Business Solutions Ltd for the provision of NICE Workforce Management Cloud services. YAS currently operates an on-premises NICE WFM solution, which is approaching end of supplier support in December 2026. Migration to the cloud service is required to maintain operational continuity, cyber security compliance and access to supplier-supported functionality. SVL Business Solutions is a certified NICE partner and provides the required service capability. A competitive procurement exercise was not considered proportionate due to the required implementation timescales, complexity of migration and operational risks associated with changing supplier.",
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        "title": "NICE WFM Cloud Solution Migration",
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        "description": "YAS currently operates an on-premises NICE WFM solution delivered via SVL Business Solutions, which is embedded within operational workforce planning. However, supplier support for the on-prem system ends in December 2026, and NICE is transitioning to a cloud-only model, making continuation of the current solution unsustainable.<br/><br/>The proposed solution is a cloud-based NICE WFM (v8.1) platform for 1,000 users. Migration to the cloud will deliver significant operational and strategic benefits, including 99.9% SLA-backed availability, improved system performance and resilience, supplier-managed maintenance, enhanced security and compliance, and access to advanced features such as AI forecasting, real-time scheduling, and analytics. The inclusion of EEM will further improve workforce flexibility, staff engagement, and administrative efficiency.",
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