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NICE WFM Cloud Solution Migration

Yorkshire Ambulance Service NHS Trust

This public procurement record has 1 release in its history.

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28 Jul 2026 at 13:23

Award Notice
Summary of the contracting process

Yorkshire Ambulance Service NHS Trust procured migration from its on-premises NICE Workforce Management platform to NICE Workforce Management Cloud v8.1, with EEM included. The service supports workforce planning across emergency operations centre, NHS 111 and patient transport services. The cloud platform is intended for 1,000 users and provides workforce-management software, including forecasting, scheduling, analytics, supplier-managed maintenance, software updates, enhanced resilience, security and compliance controls, and a service availability commitment. Delivery is associated with the Trust’s operations in Wakefield, England. The requirement is a managed software service rather than a standalone licence supply: the supplier is expected to provide the cloud platform and migration capability while maintaining continuity for operational workforce planning.

The procurement is complete and was awarded to SVL Business Solutions Ltd, with the contract recorded as active and signed on 8 July 2026. It used a direct award through the CCS G-Cloud 14 Framework, classified as a limited procedure without prior publication of a call for competition. The Trust cited the complexity and operational risk of migration, the need to maintain continuity, and the approaching end of support for the existing system. One bid was recorded, with a valid bid value of £756,685.94. Price was the stated evaluation criterion. The requirement was arranged as one lot, although that lot is recorded as cancelled; the award and contract are recorded as active. The service’s existing on-premises support ends in December 2026.

This procurement indicates demand from an NHS ambulance service for a large-scale, business-critical workforce-management cloud implementation. Suppliers seeking comparable work would need credible capability in NICE Workforce Management, including cloud migration from an established on-premises environment, configuration for complex operational workforces, and continuity across emergency operations, NHS 111 and patient transport services. NICE partnership or certification is particularly relevant, as the selected supplier was a certified NICE partner authorised to provide the service. Strong candidates would also need experience supporting around 1,000 users, delivering supplier-managed updates and maintenance, and demonstrating resilience, cyber security, regulatory compliance and dependable service availability. Evidence of retaining operational knowledge, managing migration risk and integrating advanced forecasting, scheduling and analytics functions would strengthen a future offer to this buyer.

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Notice Information

Notice Title

NICE WFM Cloud Solution Migration

Notice Description

YAS currently operates an on-premises NICE WFM solution delivered via SVL Business Solutions, which is embedded within operational workforce planning. However, supplier support for the on-prem system ends in December 2026, and NICE is transitioning to a cloud-only model, making continuation of the current solution unsustainable.<br/><br/>The proposed solution is a cloud-based NICE WFM (v8.1) platform for 1,000 users. Migration to the cloud will deliver significant operational and strategic benefits, including 99.9% SLA-backed availability, improved system performance and resilience, supplier-managed maintenance, enhanced security and compliance, and access to advanced features such as AI forecasting, real-time scheduling, and analytics. The inclusion of EEM will further improve workforce flexibility, staff engagement, and administrative efficiency.

Lot Information

Lot 1

YAS currently operates an on-premises NICE Workforce Management platform delivered through SVL Business Solutions. The existing platform is embedded within operational workforce planning processes across EOC, NHS 111 and PTS services.

Supplier support for the existing on-premises solution is due to end in December 2026, after which the platform will no longer receive supplier updates, security patches or compliance enhancements. This creates significant operational continuity, cyber security and regulatory compliance risks.

Migration to NICE WFM Cloud provides a supported, secure and future-ready solution, including supplier-managed maintenance, software updates, enhanced resilience, improved security controls, and a 99.9% service availability commitment.

NICE has confirmed that SVL Business Solutions is a certified NICE partner and is authorised to provide the required cloud service. A direct award through CCS G-Cloud 14 provides a compliant and proportionate procurement route while maintaining continuity of supplier knowledge, reducing implementation risk and supporting delivery within the required timescales.

A full competitive procurement was considered; however, this was not considered viable due to the limited timeframe before end of support for the current system, the complexity and scale of migration, and competing major transformation programmes, including the Common CAD implementation. Changing supplier would introduce significant delivery and operational risks to critical workforce planning functions.

Procurement Information

YAS currently operates an on-premises NICE Workforce Management platform delivered through SVL Business Solutions. The existing platform is embedded within operational workforce planning processes across EOC, NHS 111 and PTS services.<br/><br/>Supplier support for the existing on-premises solution is due to end in December 2026, after which the platform will no longer receive supplier updates, security patches or compliance enhancements. This creates significant operational continuity, cyber security and regulatory compliance risks.<br/><br/>Migration to NICE WFM Cloud provides a supported, secure and future-ready solution, including supplier-managed maintenance, software updates, enhanced resilience, improved security controls, and a 99.9% service availability commitment.<br/><br/>NICE has confirmed that SVL Business Solutions is a certified NICE partner and is authorised to provide the required cloud service. A direct award through CCS G-Cloud 14 provides a compliant and proportionate procurement route while maintaining continuity of supplier knowledge, reducing implementation risk and supporting delivery within the required timescales.<br/><br/>A full competitive procurement was considered; however, this was not considered viable due to the limited timeframe before end of support for the current system, the complexity and scale of migration, and competing major transformation programmes, including the Common CAD implementation. Changing supplier would introduce significant delivery and operational risks to critical workforce planning functions.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06d53a
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/071213-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72261000 - Software support services

72268000 - Software supply services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
28 Jul 20262 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Yorkshire Ambulance Service NHS Trust
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WAKEFIELD
Postcode
WF2 0XW
Postcode Area
Wakefield
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE45 Wakefield
Delivery Location
TLE45 Wakefield
Local Authority
Wakefield
Electoral Ward
Wrenthorpe and Outwood West
Westminster Constituency
Wakefield and Rothwell

Supplier Information

Number of Suppliers
1
Supplier Name

SVL BUSINESS SOLUTIONS LIMITED

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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