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ITSM Solution Preliminary Market Engagement

LONDON BOROUGH OF SOUTHWARK

This public procurement record has 1 release in its history.

Planning

28 Jul 2026 at 15:16

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

The London Borough of Southwark is currently in the planning stage of a procurement process to implement a new IT Service Management (ITSM) solution. This is part of their transition from a shared technology service arrangement to an independent internal IT operating model. The procurement is classified under the software package and information systems industry category and the project is located in the UKI44 region, London, United Kingdom. The preliminary market engagement notice was published on 28th July 2026, with a request for information due by 5th August 2026. This exercise is meant to gather insights into market capabilities and to shape the procurement strategy, providing opportunities for businesses to offer their insights and potentially influence the council's approach.

This tender presents a significant opportunity for businesses specialising in IT service management systems and software solutions to establish a working relationship with the London Borough of Southwark. Enterprises, particularly SMEs, with expertise in system integration, software customisation, and information system implementation, will find this engagement particularly beneficial for growth. With a gross value anticipated at £540,000, this procurement also indicates a substantial contract size that can provide long-term revenue potential. Engaging in this planning stage can position bidders favorably for future formal tenders once the council moves to the procurement and award stages.

How relevant is this notice?

Notice Information

Notice Title

ITSM Solution Preliminary Market Engagement

Notice Description

Southwark Council aims to undertake a future procurement following the decision to leave the shared technology service arrangements and implement a new internal IT operating model that can support the council's independent delivery and management of technology services. Recruitment into these roles has started and will continue throughout 2026 and into 2027. A major foundational requirement of this transition is the procurement and implementation of a dedicated IT Service Management (ITSM) platform. The existing arrangement is based on a shared platform, licenced to the shared services organisation, that has been configured to meet the requirements of a different operating model and is not considered suitable for the council's future needs. The Authority requires feedback on the feasibility of the specification to support the development of the authority's requirements and approach to the procurement. The documentation and specification attached are provided in good faith for market engagement purposes only.

Planning Information

Southwark Council is conducting a Request for Information (RFI) to inform a potential procurement for a new IT Service Management (ITSM) solution, supporting the transition from the current shared services arrangement. Through this exercise, we are seeking insight into market capabilities, delivery approaches, implementation considerations, and indicative costs. The information received will help shape our requirements and procurement strategy. This RFI is for market engagement purposes only and does not constitute a formal procurement, invitation to tender, or commitment to award a contract. We appreciate that this request falls during the summer period; however, due to the importance of the programme, we would be grateful to receive responses by 5:00pm on 5 August 2026, however brief. Following review of submissions, suppliers may be invited to an optional 30-minute discussion to clarify responses and further inform our market assessment. This engagement is being undertaken in accordance with the Council's procurement principles and the requirements of the Procurement Act 2023. All information provided will be used solely to inform the Council's future requirements and procurement approach. If you have any questions, please do not hesitate to get in touch. Thank you for your time and valuable input.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06d5ae
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/071387-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£450,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
28 Jul 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
10 Sep 20262 months to go
Award Date
Not specified
Contract Period
1 Feb 2027 - 31 Jan 2030 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LONDON BOROUGH OF SOUTHWARK
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SE1 2QH
Post Town
South East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI44 Lewisham and Southwark
Delivery Location
TLI44 Lewisham and Southwark
Local Authority
Southwark
Electoral Ward
London Bridge & West Bermondsey
Westminster Constituency
Bermondsey and Old Southwark

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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