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ITSM Solution Preliminary Market Engagement

London Borough of Southwark

This public procurement record has 1 release in its history.

Planning

28 Jul 2026 at 16:16

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

London Borough of Southwark is planning to procure and implement a dedicated IT Service Management (ITSM) platform. The system will support the council’s transition away from shared technology service arrangements and its move to an independent internal IT operating model. The existing shared platform is licensed to the shared services organisation and is configured for a different operating model, so the council is seeking a solution suited to its future requirements. The requirement covers an ITSM software package and information system, including the platform and its implementation. Delivery will be for Southwark Council in London. The planned procurement is classified as goods, although suppliers with software implementation and associated technology delivery capabilities will be relevant.

This process is at the planning stage and is currently a Request for Information and preliminary market engagement, not an invitation to tender or a commitment to award a contract. Southwark expects to use market feedback to refine the specification, assess delivery approaches and develop its future procurement strategy. Suppliers were asked to provide responses by 5:00pm on 5 August 2026, with optional 30-minute clarification discussions potentially following. A future procurement notice is expected on 10 September 2026. The indicative contract period is 1 February 2027 to 31 January 2030, with a possible extension to 31 January 2031 and renewal rights. The estimated value is £450,000 excluding VAT (£540,000 including VAT). The single planned lot is marked suitable for SMEs.

This engagement is most relevant to ITSM software providers, technology service companies and implementation partners able to support a council moving from a shared-service platform to independent technology operations. Southwark is seeking practical evidence of market capabilities, feasible specification requirements, delivery approaches, implementation considerations and indicative costs. Suppliers should therefore be prepared to explain how their ITSM platform can support internal service management, transition from an existing shared arrangement and operate within a newly developing IT operating model. Experience of public-sector or complex organisational transitions would help suppliers provide useful market input, although no specific accreditation or qualification is stated. The planned lot is identified as suitable for small and medium-sized enterprises. This is an opportunity to prepare and influence requirements before the future procurement reaches the market.

How relevant is this notice?

Notice Information

Notice Title

ITSM Solution Preliminary Market Engagement

Notice Description

Southwark Council aims to undertake a future procurement following the decision to leave the shared technology service arrangements and implement a new internal IT operating model that can support the council's independent delivery and management of technology services. Recruitment into these roles has started and will continue throughout 2026 and into 2027. A major foundational requirement of this transition is the procurement and implementation of a dedicated IT Service Management (ITSM) platform. The existing arrangement is based on a shared platform, licenced to the shared services organisation, that has been configured to meet the requirements of a different operating model and is not considered suitable for the council's future needs. The Authority requires feedback on the feasibility of the specification to support the development of the authority's requirements and approach to the procurement. The documentation and specification attached are provided in good faith for market engagement purposes only.

Planning Information

Southwark Council is conducting a Request for Information (RFI) to inform a potential procurement for a new IT Service Management (ITSM) solution, supporting the transition from the current shared services arrangement. Through this exercise, we are seeking insight into market capabilities, delivery approaches, implementation considerations, and indicative costs. The information received will help shape our requirements and procurement strategy. This RFI is for market engagement purposes only and does not constitute a formal procurement, invitation to tender, or commitment to award a contract. We appreciate that this request falls during the summer period; however, due to the importance of the programme, we would be grateful to receive responses by 5:00pm on 5 August 2026, however brief. Following review of submissions, suppliers may be invited to an optional 30-minute discussion to clarify responses and further inform our market assessment. This engagement is being undertaken in accordance with the Council's procurement principles and the requirements of the Procurement Act 2023. All information provided will be used solely to inform the Council's future requirements and procurement approach. If you have any questions, please do not hesitate to get in touch. Thank you for your time and valuable input.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06d5ae
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/071387-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£450,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
28 Jul 20262 months ago
Submission Deadline
Not specified
Future Notice Date
10 Sep 2026Expired
Award Date
Not specified
Contract Period
1 Feb 2027 - 31 Jan 2030 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
London Borough of Southwark
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SE1 2QH
Postcode Area
South East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI44 Lewisham and Southwark
Delivery Location
TLI44 Lewisham and Southwark
Local Authority
Southwark
Electoral Ward
London Bridge & West Bermondsey
Westminster Constituency
Bermondsey and Old Southwark

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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