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MOPAC: Research Services: Public Attitude Survey, User Satisfaction Survey & Telephone & Digital Investigation Unit

Mayor's Office for Policing and Crime (MOPAC)

This public procurement record has 1 release in its history.

Planning

30 Jul 2026 at 14:57

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

The Mayor’s Office for Policing and Crime (MOPAC) intends to procure research services covering a Public Attitude Survey, User Satisfaction Survey and Telephone and Digital Investigation Unit survey, together with additional public voice research requirements. The work is intended to support MOPAC’s review and improvement of its research provision and service delivery. The requirement is for research, survey design, telephone survey, survey analysis, public-opinion polling and related data-analysis services. It is a services contract to be delivered in the United Kingdom. The anticipated scope combines recurring survey programmes with further research commissioned to understand public views and user experiences. Suppliers should therefore assess whether they can provide an integrated service spanning research design, fieldwork, data handling, analysis and reporting across these areas.

This procurement is at the planning stage: MOPAC has stated an intention to retender and has not issued an invitation to tender. It expects to use an above-threshold competitive tender for one lot. A preliminary market engagement exercise and questionnaire are planned to explore improvements to service delivery; responses to the questionnaire are requested by 28 August 2026 at midday. The buyer expects the next notice to be published on 8 February 2027. The anticipated contract period is 18 October 2027 to 17 October 2029, with a renewal option allowing the arrangement to run no later than 16 October 2030. The estimated value is £7.5 million excluding VAT, or £9 million including VAT. The evaluation approach has not yet been set out.

The work is likely to suit established market-research agencies, polling organisations and specialist survey providers able to deliver public-sector research at substantial scale. Relevant preparation would include experience designing and running public attitude and user satisfaction surveys, telephone and digital data collection, survey analysis, public-opinion polling and wider public voice research. Suppliers with the ability to combine fieldwork, questionnaire design, data processing, analysis and clear reporting may be well placed when the procurement reaches the market. Experience working with research about policing, public services, users or communities would be commercially relevant, although the stated requirement does not identify a specific accreditation. The planned market engagement gives capable providers an opportunity to consider how their delivery model could improve service quality and inform the future specification.

How relevant is this notice?

Notice Information

Notice Title

MOPAC: Research Services: Public Attitude Survey, User Satisfaction Survey & Telephone & Digital Investigation Unit

Notice Description

MOPAC is currently reviewing the provision of its Research Services, and will shortly be retendering the Public Attitude Survey (PAS); User Satisfaction Survey (USS) and TDIU (Telephone and Digital Investigation Unit) Survey, alongside some additional public voice research requirements. This Questionnaire is part of a Preliminary Market Engagement Exercise exploring ways to improve service delivery. For more information about this opportunity, please visit the eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-London:-Data-analysis-services./E2VBY95326 To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/E2VBY95326

Planning Information

MOPAC is currently reviewing the provision of its Research Services, and will shortly be retendering the Public Attitude Survey (PAS); User Satisfaction Survey (USS) and TDIU (Telephone and Digital Investigation Unit) Survey, alongside some additional public voice research requirements. This Questionnaire is part of a Preliminary Market Engagement Exercise exploring ways to improve service delivery. Please review and complete the Preliminary Market Engagement Questionnaire by Friday 28th August at midday.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06d7d4
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/072267-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

73 - Research and development services and related consultancy services

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

72316000 - Data analysis services

73110000 - Research services

79311000 - Survey services

79311100 - Survey design services

79311210 - Telephone survey services

79311300 - Survey analysis services

79320000 - Public-opinion polling services

Notice Value(s)

Tender Value
£7,500,000 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
30 Jul 20262 months ago
Submission Deadline
Not specified
Future Notice Date
8 Feb 20275 months to go
Award Date
Not specified
Contract Period
18 Oct 2027 - 17 Oct 2029 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Mayor's Office for Policing and Crime (MOPAC)
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SE1 0LL
Postcode Area
South East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI44 Lewisham and Southwark
Delivery Location
TLI London
Local Authority
Southwark
Electoral Ward
Borough & Bankside
Westminster Constituency
Bermondsey and Old Southwark

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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