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The provision of managed IT services

RAILWAY HOUSING ASSOCIATION AND BENEFIT FUND

This public procurement record has 1 release in its history.

Award

30 Jul 2026 at 17:01

UK7 - Contract Details Notice
Summary of the contracting process

The Railway Housing Association and Benefit Fund, a sub-central government public authority based in Darlington, UK, has completed the procurement process for the provision of managed IT services. The procurement, titled "The provision of managed IT services," aimed to find a managed service partner to replace their previous provider, Civica, and support their IT estate. The process followed a limited procurement method, below threshold, and has resulted in the award of a contract to ITC Service Limited, an SME located in Hebburn, UK. The contract, valued at £206,950, commenced on 30th July 2026, with an end date set for 30th September 2027. The procurement falls under the services category, specifically focusing on computer-related management and support services.

This tender presents a business growth opportunity for small and medium-sized enterprises (SMEs) specialising in IT services, particularly those providing managed IT solutions and support. The award reflects a strategic partnership aimed at ensuring IT security, compliance, and operational efficiency, with an emphasis on leveraging Microsoft 365 and transitioning to a "SaaS First" model. Businesses capable of offering cost-effective, scalable solutions suited to small organisations with similar profiles—approximately 40 staff and a turnover of around £5 million—stand to benefit significantly from this type of procurement. Such opportunities are well-suited for firms focused on providing comprehensive and adaptive IT services tailored to meet the nuanced needs of smaller public authorities.

How relevant is this notice?

Notice Information

Notice Title

The provision of managed IT services

Notice Description

Following market exit by the incumbent, Civica, we are appointing a single managed service partner to support our IT estate end to end, to replace them. In summary, we need a partner who will provide reliable day-to-day support with root-cause fixes, keep us secure and compliant in a way proportionate to our size, modernise our connectivity, help us get more value from Microsoft 365, and act as a cost-conscious strategic advisor as we move towards a "SaaS First" model. The service must be deliverable and affordable for an organisation of our size, being roughly 40 staff, around PS5m turnover and around 1,620 homes, rather than an enterprise-grade build we could not justify or sustain.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06d82b
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/072422-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Below threshold - limited competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72510000 - Computer-related management services

72610000 - Computer support services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£206,950 £100K-£500K

Notice Dates

Publication Date
30 Jul 20266 days ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
29 Jul 20261 weeks ago
Contract Period
29 Jul 2026 - 30 Sep 2027 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
RAILWAY HOUSING ASSOCIATION AND BENEFIT FUND
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
DARLINGTON
Postcode
DL2 2GL
Post Town
Darlington
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC3 Tees Valley
Small Region (ITL 3)
TLC33 Darlington
Delivery Location
Not specified
Local Authority
Darlington
Electoral Ward
Brinkburn & Faverdale
Westminster Constituency
Darlington

Supplier Information

Number of Suppliers
1
Supplier Name

ITC SERVICE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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