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The provision of managed IT services

Railway Housing Association & Benefit Fund

This public procurement record has 1 release in its history.

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30 Jul 2026 at 18:01

UK7 - Contract Details Notice
Summary of the contracting process

Railway Housing Association and Benefit Fund procured a single managed IT services partner to support its complete IT estate. The requirement covers reliable day-to-day IT support, root-cause problem resolution, proportionate security and compliance, connectivity modernisation, better use of Microsoft 365, and strategic advice as the organisation moves towards a SaaS-first operating model. The service is intended to replace the incumbent provider following its market exit and must be practical and affordable for a housing association rather than designed as an enterprise-scale solution. Delivery is for the association’s operations in Darlington and across the United Kingdom, supporting an organisation with roughly 40 staff and around 1,620 homes. The procurement is for computer-related management and computer support services.

The procurement has been completed and a supplier selected through a below-threshold limited competition. One lot was awarded to ITC Service Limited, an SME. The contract, titled Managed Service Provision, was signed on 30 July 2026 and is active from 30 July 2026 to 30 September 2027. Its gross value is £206,950 including any applicable taxes. The award covers the full managed IT service requirement and was made under a limited competition rather than an open procedure. The process is recorded as complete, while the contract remains active. The requirement was evaluated through the competition used for the below-threshold procedure; the published information identifies the service scope and affordability for an organisation of this size as central considerations.

This outcome shows a clear demand from Railway Housing Association and Benefit Fund for a single partner able to combine managed service desk and operational support with practical technical improvement. A credible future competitor would need to demonstrate dependable day-to-day support, strong root-cause resolution and the capacity to manage an entire IT estate for a relatively small housing organisation. Relevant capability includes security and compliance delivered proportionately, connectivity improvement, effective Microsoft 365 administration and advice on moving towards SaaS-first services. Suppliers should be able to balance strategic guidance with cost control, avoid unnecessary enterprise complexity and support housing operations serving around 1,620 homes. The award to an SME indicates that this scale and service model can be delivered by a focused specialist rather than only by a large national provider.

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Notice Information

Notice Title

The provision of managed IT services

Notice Description

Following market exit by the incumbent, Civica, we are appointing a single managed service partner to support our IT estate end to end, to replace them. In summary, we need a partner who will provide reliable day-to-day support with root-cause fixes, keep us secure and compliant in a way proportionate to our size, modernise our connectivity, help us get more value from Microsoft 365, and act as a cost-conscious strategic advisor as we move towards a "SaaS First" model. The service must be deliverable and affordable for an organisation of our size, being roughly 40 staff, around PS5m turnover and around 1,620 homes, rather than an enterprise-grade build we could not justify or sustain.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06d82b
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/072422-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Below threshold - limited competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72510000 - Computer-related management services

72610000 - Computer support services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£206,950 £100K-£500K

Notice Dates

Publication Date
30 Jul 20262 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
30 Jul 2026 - 30 Sep 2027 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Railway Housing Association & Benefit Fund
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
DARLINGTON
Postcode
DL2 2GL
Postcode Area
Darlington
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC3 Tees Valley
Small Region (ITL 3)
TLC33 Darlington
Delivery Location
Not specified
Local Authority
Darlington
Electoral Ward
Brinkburn & Faverdale
Westminster Constituency
Darlington

Supplier Information

Number of Suppliers
1
Supplier Name

ITC Service Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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