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Provision of Revenue & Benefits System

East Staffordshire Borough Council

This public procurement record has 3 releases in its history.

Award

14 Aug 2026 at 10:08

UK7 - Contract Details Notice
Award

03 Aug 2026 at 09:28

UK6 - Contract Award Notice
Award

03 Aug 2026 at 09:20

UK5 - Transparency Notice
Summary of the contracting process

East Staffordshire Borough Council procured ongoing support for its revenue and benefits system. The requirement covers software and information systems, together with associated information technology services, to maintain the council’s current revenues and benefits provision. The work supports the continued delivery of an essential local-authority service during a period of Local Government Reorganisation, while the future unitary authority considers its longer-term system arrangements. Delivery is for East Staffordshire Borough Council in Burton upon Trent and the wider United Kingdom location recorded for the requirement. The awarded supplier is MRI Software Limited, a large software provider. The service is therefore relevant to businesses supplying revenue and benefits platforms, application support, public-sector software and related IT services.

The procurement is complete and was awarded by direct award to MRI Software Limited. The council used this route because an earlier move from MRI’s on-premises system to a Civica cloud system was abandoned after unsuccessful migration attempts involving substantial data extraction and conversion, alongside the constraints of Local Government Reorganisation. The award was made on 3 August 2026, with a standstill period ending 13 August 2026. The contract was signed on 14 August 2026 and runs from 15 August 2026 to 14 August 2028. The awarded value is £415,000 excluding VAT and £498,000 including VAT. There was one completed lot, and MRI Software Limited is the sole awarded supplier. The award is active and the contract is active.

This procurement demonstrates continuing public-sector demand for reliable revenue and benefits system support through organisational change. Suppliers competing when this requirement next returns would need credible experience supporting local-authority revenues and benefits applications, maintaining service continuity and handling public-sector operational data. The procurement also indicates the importance of working with an established system environment rather than assuming an immediate platform replacement: the council retained its existing MRI provision after migration to another provider proved difficult. Strong competitors would therefore be able to support incumbent software, manage complex data extraction and conversion where required, and advise on future system choices. Relevant capability includes public-sector application support, software maintenance, integration, data management and delivery for councils undergoing structural change.

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Notice Information

Notice Title

Provision of Revenue & Benefits System

Notice Description

To provide ongoing Revenue & Benefits System support to East Staffordshire Borough Council

Procurement Information

In 2024 a tender process was undertaken with an aim of moving from the current on premises revenues and benefits system (provided by MRI), which offered limited functionality for digital access and tools, to a cloud system which provided greater digital access and functionality. The successful tenderer at the time was Civica, and since that point the council has sought to progress the migration to that system. Following a number of unsuccessful attempt/s to complete that migration (mainly linked to the complexity involved in extracting and converting significant quantities of data from the current system to a different system provided by Civica), and given the position in relation to Local Government Reorganisation (LGR) meaning that the council was unlikely to be able to have time to complete that project, the council decided in June 2026 to cease the migration and instead progress a new contract with MRI to secure the continuation of the current system for the period leading into and through the LGR process. This would ensure continuity of service and provide the new unitary authority with sufficient time to review revenues and benefits system provision and make any decisions regarding future delivery, noting that this is very much a service that needs to continue to be delivered in the run up to and following LGR and as such entering in to this new contract is an essential requirement.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06d98c
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/077532-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48000000 - Software package and information systems

72222300 - Information technology services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£415,000 £100K-£500K
Contracts Value
£415,000 £100K-£500K

Notice Dates

Publication Date
14 Aug 20261 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
3 Aug 20262 months ago
Contract Period
15 Aug 2026 - 14 Aug 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
East Staffordshire Borough Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BURTON UPON TRENT
Postcode
DE14 2EB
Postcode Area
Derby
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG2 Shropshire and Staffordshire
Small Region (ITL 3)
TLG24 Staffordshire CC
Delivery Location
Not specified
Local Authority
East Staffordshire
Electoral Ward
Shobnall
Westminster Constituency
Burton and Uttoxeter

Supplier Information

Number of Suppliers
1
Supplier Name

MRI Software Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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