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SIA 968 - Lone Worker Application for Mobile Devices - 2026

Security Industry Authority

This public procurement record has 2 releases in its history.

Tender

07 Sep 2026 at 18:08

UK4 - Tender Notice
Planning

03 Aug 2026 at 15:12

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

The Security Industry Authority is procuring a lone-worker application for mobile devices, classified under alarm systems and alarm-monitoring services (CPV 35121700 and 79711000). The service will support staff who work alone or in potentially vulnerable situations, initially for around 150 users and anticipated to grow to 200. The application must support iOS, Android or Windows and provide emergency alerts, journey and meeting planning, welfare check-ins, live GPS tracking, audio and video streaming after an alert, panic activation, Bluetooth Smart buttons including V.ALRT, low-data operation and low-battery warnings. The requirement also includes a 24/7 staffed monitoring and response centre, UK-wide emergency response, and a service desk providing telephone and email support, incident management, escalation, reporting and repair-process support. Delivery is across the United Kingdom.

The procurement has reached tender: the SIA invited offers through a below-threshold open competition. It comprises one lot. Questions and clarification requests were due by 23 September 2026 at 12:00, and tender responses are due by 2 October 2026 at 12:00. The contract is scheduled to run from 13 January 2027 to 13 January 2029, with an optional one-year extension to 13 January 2030, subject to supplier performance, business need and funding. Its estimated value is £20,000 excluding VAT and £25,000 including VAT. Electronic submission is allowed through the Home Office Jaggaer e-tendering Portal. Offers will be evaluated using technical quality at 60%, social value at 10% and price at 30%.

This opportunity suits suppliers that combine lone-worker safety technology with a dependable managed monitoring service. Strong candidates will be able to provide and support a mobile application across the required operating systems, integrate emergency alerts, GPS, live audio and video, panic activation and Bluetooth Smart buttons, and maintain functionality where mobile data or signal is limited. The monitoring provider must operate a staffed 24/7 response centre, contact users when alerts are activated, call emergency services where necessary and provide UK-wide coverage. Monitoring-centre personnel need BPSS vetting. Suppliers should also be able to deliver a responsive IT service desk with clear ownership, incident prioritisation, escalation, user communications, reporting and repair support. The requirement is explicitly suitable for SMEs and voluntary, community or social enterprises.

How relevant is this notice?

Notice Information

Notice Title

SIA 968 - Lone Worker Application for Mobile Devices - 2026

Notice Description

The SIA are seeking providers of Lone Worker Applications for mobile devices to support the health, safety and wellbeing of staff who may be required to work alone, and in potentially vulnerable situations, as part of their job. This requirement is for an SIA user community of initially 150 colleagues, anticipated to increase to 200 over the course of the contract - The Mobile Device Application must; * Be available on iOS, Android or Windows, * Have an alert function which notifies users emergency contacts and 24/7 monitoring company once triggered, * Have a journey and meeting planner, which allows users to register journeys, pre-planned meetings/events and their estimated timings, * Have a welfare / check in feature prompting users to confirm safety at the conclusion of registered journeys, scheduled meetings, etc, * Have a live / real time GPS tracking facility to confirm user location to monitoring company if alert triggered * If an alert is activated the user's phone will live stream audio and video from the mobile device's microphone and camera to the monitoring company to enable staff to ascertain the user's situation and the appropriate support required. * The app should have a panic button feature, whether this be a button, or 'shake' for duress alarm activation * The system should be compatible with Bluetooth Smart buttons (including V.ALRT) - this can be used for raising an alarm and updating the handset's current location. * The application should have a solution for use on low data modes, or compatible for use in on GPRS or areas which don't have 3G/4G/5G signal. * Low battery life warnings - The Monitoring Solution must; * Be manned monitoring and response centre operating 24/7, * The 24/7 monitoring company will attempt to call user upon activation of an alert. * The 24/7 monitoring company will call Emergency services if required. * Individuals working at the monitoring centre must be vetted to a minimum standard of BPSS * An immediate emergency response solution should be offered upon, which must offer complete coverage of the UK - Service Desk The service desk acts as the primary user interface between the Buyer's IT users and the information system support function. The role of the service desk is to: * Take ownership of all calls made to it; * Ensure that the Buyers are provided with incident resolutions. The service desk may include, but will not be limited to, the provision of the following services: * A logical 'single point of contact' for all user issues * Telephone and email support * Accurate recording of all issues * Categorisation including issue type and severity levels * Issue prioritisation * Instigation of escalation procedures as appropriate * Direct and prompt resolution of issues * Providing timely and accurate information to users * Active ownership, tracking and management of all issues within scope - to ensure issues are resolved * To keep the caller updated of the status of any issue where they are unlikely to be resolved or completed within the agreed time * To update appropriate IT and user management of the status of all high priority and service affecting issues * Where necessary provide support to the repair process * Incident management and reporting

Lot Information

Lot 1

Renewal: Optional 1-year extension period, based on supplier performance, business need and funding.

Planning Information

Please submit any expressions of interest to jodie.cox@sia.gov.uk

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06da2b
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/084637-2026
Current Stage
Tender
All Stages
Planning, Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Open
Procurement Method Details
Below threshold - open competition
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

35 - Security, fire-fighting, police and defence equipment

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

35121700 - Alarm systems

79711000 - Alarm-monitoring services

Notice Value(s)

Tender Value
£20,000 Under £100K
Lots Value
£20,000 Under £100K
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
7 Sep 20264 weeks ago
Submission Deadline
2 Oct 2026Expired
Future Notice Date
14 Sep 2026Expired
Award Date
Not specified
Contract Period
13 Jan 2027 - 13 Jan 2029 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Security Industry Authority
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E14 1UG
Postcode Area
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI42 Tower Hamlets
Delivery Location
Not specified
Local Authority
Tower Hamlets
Electoral Ward
Mile End
Westminster Constituency
Poplar and Limehouse

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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