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Voice of the Customer - Survey Provider

LIVV HOUSING GROUP

This public procurement record has 1 release in its history.

Planning

04 Aug 2026 at 12:19

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

Livv Housing Group, a public authority within the sub-central government sector, is planning a procurement process for a new 'Voice of the Customer - Survey Provider'. This tender primarily addresses the services industry and is located in the United Kingdom, particularly in the UKD region. The procurement process is currently in the planning stage, with notable milestones including the due date for market engagement insights set for 31st August 2026. It aims to explore advancements in customer feedback solutions and system integrations, helping to shape future procurement strategies. Interested suppliers have an opportunity to express interest and provide preliminary information by contacting designated personnel at Livv Housing Group via email.

This tender presents an excellent opportunity for businesses specialising in survey services, data analytics, or customer experience management. Small and medium enterprises (SMEs), especially those with innovative solutions for customer insight and feedback management, are well-suited for this contract. Engaging in this process could lead to aligning with a significant social housing provider like Livv Housing Group, which manages approximately 13,000 homes and serves around 20,000 customers. Businesses offering cutting-edge technologies and solutions that enhance customer satisfaction surveys and business intelligence integrations will find significant growth potential in participating in this tender process once it progresses from planning to execution.

How relevant is this notice?

Notice Information

Notice Title

Voice of the Customer - Survey Provider

Notice Description

Voice of the Customer Services Livv Housing Group is a registered provider of social housing, predominantly in Knowsley, managing approximately 13,000 homes and serving around 20,000 customers across a range of tenures and housing types. Our purpose is to unlock potential and give people and communities opportunities to flourish. As part of our organisational ambition to become an intelligence-led, data-driven organisation, we use customer insight and feedback to understand customer experiences, identify opportunities for service improvement, and support the delivery of excellent customer outcomes. Livv Housing Group currently operates a Voice of the Customer solution that facilitates transactional customer satisfaction surveys across a broad range of services and customer interactions. The existing contract is approaching the end of its term and, prior to commencing a future procurement process, Livv Housing Group wishes to undertake preliminary market engagement to better understand developments in the market, emerging technologies, service innovations and potential delivery models.

Planning Information

PURPOSE OF ENGAGEMENT • Understand the current market for Voice of the Customer and customer insight solutions. • Explore developments in customer feedback, sentiment analysis, customer experience measurement and benchmarking capabilities. • Review available solutions for transactional customer surveys delivered through multiple communication channels. • Understand advances in systems integration, particularly with housing management systems and business intelligence platforms. • Gain insight into market trends, innovation, implementation approaches and best practice. • Inform the development of any future procurement strategy and specification. IMPORTANT INFORMATION This notice is issued solely for preliminary market engagement purposes. It is not a call for competition, does not commit Livv Housing Group to undertake a procurement, participation is voluntary, and suppliers will not be compensated for costs incurred. EXPRESSIONS OF INTEREST Interested suppliers should provide their organisation name, contact details, overview of services and relevant expertise to Kieran.murphy@livvhousinggroup.com and tom.wilde@livvhousinggroup.com. Further details and timescales will be provided to organisations who Livv Housing Group wish to engage with.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06db3d
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/073699-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79311000 - Survey services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
4 Aug 2026Yesterday
Submission Deadline
Not specified
Future Notice Date
1 Nov 20263 months to go
Award Date
Not specified
Contract Period
1 Mar 2027 - 28 Feb 2029 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LIVV HOUSING GROUP
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
PRESCOT
Postcode
L34 1PJ
Post Town
Liverpool
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD71 East Merseyside
Delivery Location
TLD North West (England)
Local Authority
Knowsley
Electoral Ward
St Michaels
Westminster Constituency
Knowsley

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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