Award

Ask AI about this notice

Summarise, research or assess it with AI

View Markdown

Share this notice

Send this contract to a colleague

Provision of Specialist Support, Maintenance and Technical Services for the Quercus Student Record System and Admissions Plus Solution

University of South Wales

This public procurement record has 1 release in its history.

Award

04 Aug 2026 at 16:29

UK5 - Transparency Notice
Summary of the contracting process

The University of South Wales procured specialist support, maintenance, upgrades and technical consultancy for its Quercus Student Record System and Admissions Plus solution. The requirement covers ongoing application support, Oracle and infrastructure expertise, cloud migration, out-of-hours upgrades, post-live support, security improvements including automated Tomcat patching, and technical assistance to protect the resilience, security and availability of the university’s core student record system. The services support critical processes including admissions, assessment boards, award boards, enrolment, graduation and statutory reporting. This is a software-related services requirement for the University of South Wales, based in Pontypridd, with delivery in the United Kingdom. The buyer is a Welsh public authority operating under devolved Welsh regulations.

The procurement is complete and was made by direct award under the single-supplier technical-reasons route, with one lot. Sure Campus Ltd was selected for the Quercus maintenance and support service. The award value is £215,825 excluding VAT and £258,989.99 including VAT. The award notice was recorded on 4 August 2026. The contract period is 14 August 2026 to 13 August 2027, with signature scheduled for 14 August 2026. The stated basis for the direct award was Sure Campus’s unique knowledge of the university’s bespoke Quercus environment and Admissions Plus implementation, alongside its cloud migration, Oracle support and Quercus expertise. The buyer considered there to be no reasonable alternative supplier with the necessary knowledge, skills and available resource.

This requirement shows demand for specialist higher-education student-record-system support rather than general IT helpdesk services. A credible competitor for a future requirement would need demonstrable expertise in Quercus and Admissions Plus, including experience of bespoke implementations and the operational processes that depend on them. Relevant capability includes Oracle database and infrastructure support, cloud migration, application maintenance, software upgrades, post-live technical assistance and out-of-hours change work. Suppliers would also need to address cyber security and operational resilience, including automated Tomcat patching and maintaining system availability. The procurement indicates that detailed knowledge of the University of South Wales environment, or a robust means of acquiring and retaining that knowledge, would be important alongside a multi-skilled team with sufficient capacity for critical student administration systems.

How relevant is this notice?

Notice Information

Notice Title

Provision of Specialist Support, Maintenance and Technical Services for the Quercus Student Record System and Admissions Plus Solution

Notice Description

Provision of specialist support, maintenance, upgrades and technical consultancy services for the University's Quercus Student Record System and Admissions Plus solution. The contract includes ongoing application support, Oracle and infrastructure expertise, out-of-hours upgrades, post-live support, security improvements including Tomcat patching automation, and specialist technical support to maintain the operational resilience, security and availability of the University's core student record system. The contract is being awarded to SureCampus Ltd due to their unique specialist knowledge of the University's bespoke Quercus environment and Admissions Plus implementation, where no reasonable alternative supplier is capable of delivering the required services.

Procurement Information

SureCampus is uniquely positioned to partner with the University to provide technical services to migrate and maintain the system. Their multi-skilled team covers Cloud migration, Oracle support and have extensive experience of the Quercus system. Many of the team formerly worked at CampusIT and Ellucian and know the system at the USW in great detail. SureCampus has an in-depth knowledge and understanding of Quercus Admissions Plus, which will enable them to support the critical system processes that will run through Quercus Admissions. SureCampus is uniquely positioned to partner with the University to provide technical support to teams within the university. Their multi-skilled team covers Cloud migration, Oracle support and have extensive experience of the Quercus system. f we do not engage SureCampus to assist with further upgrades of the Quercus Software, then the University is at risk of not being able to upgrade or run its core student record system, which would put key student administrative processes at risk, such as Admissions, Assessment Boards, Award Boards, enrolment and graduation, thus impacting student experience and recruitment. Upgrades are also essential for being able to undertake statutory reporting. There are no other suppliers with the level of knowledge, skill and resource availability to provide the services required.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06dbab
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/073865-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK5 - Transparency Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72260000 - Software-related services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£215,825 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
4 Aug 20262 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
14 Aug 2026 - 13 Aug 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
University of South Wales
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
PONTYPRIDD
Postcode
CF37 1DL
Postcode Area
Cardiff
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL5 South East Wales
Small Region (ITL 3)
TLL51 Central Valleys and Bridgend
Delivery Location
Not specified
Local Authority
Rhondda Cynon Taf
Electoral Ward
Treforest
Westminster Constituency
Pontypridd

Supplier Information

Number of Suppliers
1
Supplier Name

Sure Campus Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

Loading OCDS record...