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Provision of Specialist Support, Maintenance and Technical Services for the Quercus Student Record System and Admissions Plus Solution

UNIVERSITY OF SOUTH WALES

This public procurement record has 1 release in its history.

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04 Aug 2026 at 15:29

UK5 - Transparency Notice
Summary of the contracting process

The University of South Wales has concluded the procurement process for the "Provision of Specialist Support, Maintenance and Technical Services for the Quercus Student Record System and Admissions Plus Solution." This process involves direct awarding a contract to Sure Campus Ltd, situated in Ireland. This procurement belongs to the services category, with a focus on software-related services necessary for maintaining the Quercus system, and is implemented under Welsh regulations. The contract, valued at £258,989.99, is intended to assure ongoing support and robustness for the University's critical student data systems. The contract period runs from 14th August 2026 to 13th August 2027, ensuring the operational continuity of vital University systems located in Pontypridd, United Kingdom.

This tender presents substantial opportunities for businesses specialising in software support and maintenance services, particularly those with unique technical capabilities in managing complex educational data systems. Ideal contenders for such contracts are organisations that can offer highly specialised software services, such as cloud migration and bespoke system maintenance. Sure Campus Ltd exemplifies the type of enterprise that can leverage prior knowledge and enduring expertise in the Quercus system to offer significant value, securing their position as providers of essential technical consultancy to sub-central public authorities like the University of South Wales. Such procurement opportunities are crucial for businesses aiming to expand their portfolio in educational tech services and demonstrate their strategic capabilities in system management.

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Notice Information

Notice Title

Provision of Specialist Support, Maintenance and Technical Services for the Quercus Student Record System and Admissions Plus Solution

Notice Description

Provision of specialist support, maintenance, upgrades and technical consultancy services for the University's Quercus Student Record System and Admissions Plus solution. The contract includes ongoing application support, Oracle and infrastructure expertise, out-of-hours upgrades, post-live support, security improvements including Tomcat patching automation, and specialist technical support to maintain the operational resilience, security and availability of the University's core student record system. The contract is being awarded to SureCampus Ltd due to their unique specialist knowledge of the University's bespoke Quercus environment and Admissions Plus implementation, where no reasonable alternative supplier is capable of delivering the required services.

Procurement Information

SureCampus is uniquely positioned to partner with the University to provide technical services to migrate and maintain the system. Their multi-skilled team covers Cloud migration, Oracle support and have extensive experience of the Quercus system. Many of the team formerly worked at CampusIT and Ellucian and know the system at the USW in great detail. SureCampus has an in-depth knowledge and understanding of Quercus Admissions Plus, which will enable them to support the critical system processes that will run through Quercus Admissions. SureCampus is uniquely positioned to partner with the University to provide technical support to teams within the university. Their multi-skilled team covers Cloud migration, Oracle support and have extensive experience of the Quercus system. f we do not engage SureCampus to assist with further upgrades of the Quercus Software, then the University is at risk of not being able to upgrade or run its core student record system, which would put key student administrative processes at risk, such as Admissions, Assessment Boards, Award Boards, enrolment and graduation, thus impacting student experience and recruitment. Upgrades are also essential for being able to undertake statutory reporting. There are no other suppliers with the level of knowledge, skill and resource availability to provide the services required.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06dbab
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/073865-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK5 - Transparency Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72260000 - Software-related services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£215,825 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
4 Aug 2026Yesterday
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
4 Aug 2026Yesterday
Contract Period
13 Aug 2026 - 13 Aug 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
UNIVERSITY OF SOUTH WALES
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
PONTYPRIDD
Postcode
CF37 1DL
Post Town
Cardiff
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL5 South East Wales
Small Region (ITL 3)
TLL51 Central Valleys and Bridgend
Delivery Location
Not specified
Local Authority
Rhondda Cynon Taf
Electoral Ward
Treforest
Westminster Constituency
Pontypridd

Supplier Information

Number of Suppliers
1
Supplier Name

SURE CAMPUS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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