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GoldSTAR Season Ticket Database

TRANSPORT FOR WALES RAIL LIMITED (UTILITY BUYER)

This public procurement record has 3 releases in its history.

Award

04 Aug 2026 at 17:24

UK6 - Contract Award Notice
Award

04 Aug 2026 at 17:15

UK6 - Contract Award Notice
Award

04 Aug 2026 at 16:37

UK5 - Transparency Notice
Summary of the contracting process

Transport for Wales Rail Limited, a sub-central government public authority, has awarded a contract directly to Team Technologies Limited for the GoldSTAR Season Ticket Database. This procurement process, concluded on 4th August 2026, involves the provision of a specialised system to manage customer records and travel entitlements across the TfW rail network. The direct award method was employed to ensure service continuity and maintain essential interoperability within the existing rail retail environment. The initial contract period is four years, commencing on 1st September 2026, with options to extend for up to another two years. The project falls under the IT services category and is valued at £873,000 gross, with an operating location across the United Kingdom.

This tender represents a significant business growth opportunity, especially for IT service providers specialising in software development and support systems in the transport sector. While this specific contract was directly awarded due to technical reasons, understanding the needs and standards of public authorities like Transport for Wales can position companies favourably for future procurement opportunities. Businesses adept in maintaining and developing integrated systems for continuity in service within an existing framework would find themselves well-suited to engage in similar upcoming opportunities.

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Notice Information

Notice Title

GoldSTAR Season Ticket Database

Notice Description

Transport for Wales (TfW) intends to award a contract directly to Team Tech for the provision of the GoldSTAR Season Ticket Database, a specialist system used to manage season ticket customer records, products, travel entitlements and associated lifecycle activities across the TfW rail network. The system supports a range of critical operational functions, including customer service, retail operations, business processes and management reporting. The proposed contract will be awarded for an initial term of four years, with options to extend for up to a further two years (1+1 years). GoldSTAR has been identified as a unique and established solution that is fully integrated within TfW's existing ticketing and rail retail environment.The direct award is to ensure continuity of service, maintain interoperability with the wider rail retail ecosystem. It will also mitigate the operational, financial and implementation risks that could arise from migration to an alternative solution, including potential service disruption, loss of functionality and additional transition costs.

Procurement Information

Team Tech is the sole supplier with access to and ownership of the existing season ticket database, which is uniquely configured to meet TfW's operational requirements. No alternative supplier can provide a compatible solution without significant redevelopment or loss of functionality. This establishes a clear single-supplier position.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06dbc4
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/073910-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£727,500 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
4 Aug 2026Yesterday
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
3 Aug 20262 days ago
Contract Period
31 Aug 2026 - 31 Aug 2030 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
TRANSPORT FOR WALES RAIL LIMITED (UTILITY BUYER)
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
PONTYPRIDD
Postcode
CF37 4TH
Post Town
Cardiff
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL5 South East Wales
Small Region (ITL 3)
TLL51 Central Valleys and Bridgend
Delivery Location
Not specified
Local Authority
Rhondda Cynon Taf
Electoral Ward
Pontypridd Town
Westminster Constituency
Pontypridd

Supplier Information

Number of Suppliers
1
Supplier Name

TEAM TECHNOLOGIES

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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