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Red Kite Community Housing - IT Managed Services

Red Kite Community Housing

This public procurement record has 1 release in its history.

Tender

05 Aug 2026 at 10:42

UK4 - Tender Notice
Summary of the contracting process

Red Kite Community Housing is procuring a single-provider IT managed services solution for its operations in High Wycombe. The requirement covers technical architecture and design, service onboarding, first-, second- and third-line service desk support, ICT asset inventory and capacity management, equipment refresh planning, private-cloud hosting for VMware servers and storage, and 24-hour proactive monitoring. It also includes firewall management, a 24/7 security operations centre, cyber-security support, resilient connections, and local wired and wireless networks. The supplier must provide end-user support, including an engineer at the head office three days each week, build and maintain laptop configurations, and provide patching, backups for hosted, Microsoft 365 and Dynamics 365 services, disaster recovery, business continuity, reporting, meetings, project days and an ad-hoc rate card. End-user devices remain Red Kite’s assets.

The procurement has reached tender: the buyer invited offers through an open procedure. Questions were due by 1 September 2026 at 12:00 and offers by 15 September 2026 at 12:00. The intended award period ends on 3 December 2026 at 23:59. The contract runs from 1 April 2027 to 31 March 2030, with three possible one-year extensions, giving a maximum end date of 31 March 2033. The estimated value is £4,500,000 including VAT over six years, excluding annual price indexation. There is one lot, with SME suitability. Evaluation is 30% price and 70% quality, covering hosting, network, implementation, service management, security, backup, business continuity, on-site engineering, project days and corporate social responsibility. Economic and technical selection criteria apply.

This opportunity suits an IT managed services provider able to supply and operate a complete hosted infrastructure and support model rather than a narrow helpdesk service. Strong candidates will need capabilities in VMware hosting and storage, service transition, multi-level service desks, asset and capacity management, network connectivity, wired and wireless LAN support, firewall administration, 24/7 monitoring and security operations. The requirement calls for round-the-clock cyber-security operations, security best-practice advice and patching to at least Cyber Essentials Plus standards. Suppliers must support backups across cloud-hosted services, Microsoft 365 and Dynamics 365, and provide credible disaster recovery and business continuity arrangements. The delivery model also requires regular on-site engineering, project capacity of 60 days per year, laptop build maintenance, service reporting and structured service management.

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Notice Information

Notice Title

Red Kite Community Housing - IT Managed Services

Notice Description

Red Kite currently has an IT Managed Service Contract which expires on 31st March 2027 and are now seeking to award a new Contract. It is expected that the Successful Bidder will be appointed by the end of 2026 and that the new Contract must be operationally live no later than 1st April 2027. The current hosting arrangements are located in the current supplier's data centre and delivered as a private cloud solution with the core infrastructure belonging to the current supplier. These core assets will not be transferable and therefore a new solution must be provided by the Successful Bidder. The new Contract shall include: *Technical architecture and design *Onboarding of all services in-scope of the Solution *First-, Second- and Third-Line Service Desk *Full inventory management service for all ICT assets *Capacity management *Developing appropriate refresh cycles for all equipment *Hosting, including support the VMware servers and associated storage *24x365 Proactive monitoring of all core ICT services *Security infrastructure including Firewall Management *Security Operations Centre (SOC) which is staffed 24x7 *Assistance to promote security best practice throughout Red Kite *Resilient connectivity between Red Kite's Head Office and the hosting service *Resilient Internet connectivity *Local Wired and Wireless Area Networks (Switches and Wireless Access Points are assets belonging to Red Kite) *End-user support providing an engineer on-site at Head Office for 3 days per week (Tuesday, Wednesday and Thursday). The engineer will primarily handle first-line Tickets to resolution but may also be required to participate in project work if and when there is insufficient support work to be undertaken *Building of new end-user devices (laptops) and maintenance of these builds; the supply of end-user devices is not in-scope of this Tender and end-user devices are Red Kite's assets *Patching (as a minimum to Cyber Essentials Plus standards) *Backup including: o Private/Public cloud hosted services o Office 365 services including Email, OneDrive and SharePoint o Dynamics 365 *Disaster Recovery / Business Continuity *Monthly Service Reports and Meetings * On-site first-line engineer (3 days per week) *Ad-hoc project days (60 days per annum) *Rate Card for ad-hoc work Full details of the Services required are contained in the Technical Statement of Requirements as set out in Appendix 1 of the ITT document. The Contract will last for an initial period of 3 years, with an option to extend at Red Kite's discretion for a period of 1 year, plus 1 additional year, and 1 final year, giving a total potential period of 6 years. This tender is being administered on behalf of Red Kite Community Housing by Clarity Procurement Solutions Limited. The total estimated value is PS4,500,000 including VAT over 6 years (PS750,000 per annum including VAT). This excludes annual price indexation. For more information about this opportunity, please visit the eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-High-Wycombe:-Computer-platforms./A3EM22M568 To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/A3EM22M568

Lot Information

Lot 1

Renewal: The Contract will last for an initial period of 3 years, with an option to extend at Red Kite's discretion for a period of 1 year, plus 1 additional year, and 1 final year, giving a total potential period of 6 years.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06dc0f
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/074042-2026
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

30 - Office and computing machinery, equipment and supplies except furniture and software packages

72 - IT services: consulting, software development, Internet and support

CPV Codes

30211300 - Computer platforms

72222300 - Information technology services

72250000 - System and support services

72253000 - Helpdesk and support services

Notice Value(s)

Tender Value
£4,500,000 £1M-£10M
Lots Value
£4,500,000 £1M-£10M
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
5 Aug 20262 months ago
Submission Deadline
15 Sep 2026Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Apr 2027 - 1 Apr 2030 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Red Kite Community Housing
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
HIGH WYCOMBE
Postcode
HP11 1JU
Postcode Area
Hemel Hempstead
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ1 Berkshire, Buckinghamshire and Oxfordshire
Small Region (ITL 3)
TLJ13 Buckinghamshire
Delivery Location
TLJ13 Buckinghamshire
Local Authority
Buckinghamshire
Electoral Ward
Penn, Tylers Green & Loudwater
Westminster Constituency
Wycombe

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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