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Software Enhancements for Engineering & Operations (SOROS)

C2C RAILWAY LIMITED

This public procurement record has 3 releases in its history.

Award

11 Sep 2026 at 12:22

UK7 - Contract Details Notice
Award

27 Aug 2026 at 15:58

UK6 - Contract Award Notice
Award

05 Aug 2026 at 13:28

UK5 - Transparency Notice
Summary of the contracting process

C2C Railway Limited procured software enhancement, hosting and support services for its SOROS (Safety, Operations, Reliability and Operational Systems) platform. The service covers implementing and supporting additional modules and functionality for fleet maintenance, engineering and operational management. Required enhancements include depot mapping, digital train preparation, incident management, engineering change control, fleet modification tracking and train software configuration management. The platform is intended to improve data visibility, operational efficiency and centralised management of engineering and operational processes. This is a software and information systems service, including information technology, systems support and software-related services (CPV 48000000, 72222300, 72250000 and 72260000). Delivery covers England, supporting c2c’s fleet and depot operations. The buyer is C2C Railway Limited, a public undertaking operating in the utilities sector.

The procurement has been awarded and the contract is active. C2C Railway Limited made a direct award to Danburykline Ltd on 27 August 2026, using single-supplier technical reasons because the requirement extends and integrates with the incumbent SOROS platform; changing supplier was judged likely to cause operational disruption, duplicated costs and integration difficulties. The contract was signed on 10 September 2026 and runs from 10 September 2026 to 9 September 2029, with an option to extend by up to two years. Its value is £2,256,686 excluding VAT, or £2,708,023.20 including VAT. There is one lot, marked suitable for SMEs. Additional functionality and related services may be purchased through change control, subject to agreement and approval, but are not committed purchases.

This award indicates demand for suppliers able to develop and support business-critical rail operations software within an established platform, rather than deliver a standalone replacement. A credible competitor for a future requirement would need expertise in software enhancement, hosting, systems integration and ongoing technical support, with the ability to work safely around fleet maintenance, depot operations and engineering controls. Relevant capability includes digital depot mapping, train preparation, incident management, engineering change control, fleet modification tracking and software configuration management. Suppliers should be able to demonstrate resilient hosted services and disciplined service management: the contracted performance measures require at least 99.5% monthly availability, 95% of incidents acknowledged within 15 minutes during support hours, and monthly performance reporting within five working days. The incumbent-style integration challenge is central to competing effectively.

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Notice Information

Notice Title

Software Enhancements for Engineering & Operations (SOROS)

Notice Description

Provision of software enhancement, hosting and support services for the SOROS (Safety, Operations, Reliability and Operational Systems) platform. The contract covers the implementation and support of additional SOROS modules and functionality to improve fleet maintenance, engineering and operational management activities. Enhancements include depot mapping, digital train preparation, incident management, engineering change control, fleet modification tracking and train software configuration management. The services will support the digital transformation of fleet and depot operations, improve data visibility, enhance operational efficiency and provide a centralised platform for the management of engineering and operational processes.

Procurement Information

The contract relates to the enhancement and expansion of c2c's existing SOROS platform, which supports fleet, engineering and operational activities. The proposed services involve the continued use and development of the incumbent system, including the implementation of additional functionality and modules that integrate with the existing SOROS environment. A change of supplier would risk significant operational disruption, duplication of costs and integration challenges associated with replacing an established business-critical system.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06dc6a
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/086367-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48000000 - Software package and information systems

72222300 - Information technology services

72250000 - System and support services

72260000 - Software-related services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£2,256,686 £1M-£10M
Contracts Value
£2,256,686 £1M-£10M

Notice Dates

Publication Date
11 Sep 20263 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
27 Aug 20261 months ago
Contract Period
10 Sep 2026 - 9 Sep 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
C2C RAILWAY LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
EC3R 6DL
Postcode Area
Central London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
City of London
Electoral Ward
Billingsgate
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

DANBURYKLINE LTD

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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