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Ecommerce 3rd Party Logistics Provider

Science Museum Group

This public procurement record has 1 release in its history.

Tender

06 Aug 2026 at 14:33

UK4 - Tender Notice
Summary of the contracting process

The Science Museum Group is procuring third-party logistics and fulfilment services for its ecommerce operation. The appointed provider will warehouse, manage and fulfil orders for own-brand, exhibition-related, educational and retail merchandise sold through Shopify Plus. The service supports products associated with the Science Museum and the National Railway Museum, serving customers throughout the UK and internationally. The requirement is primarily storage, warehousing and ecommerce fulfilment, including the operational support needed to provide a high-quality customer experience. Delivery covers the United Kingdom, with the ecommerce service also serving international customers. The buyer is the Science Museum Group, a central government public authority based at the Science Museum in London.

The procurement has reached tender: the buyer invited offers through a selective, competitive flexible procedure with two stages. Expressions of interest were due by 4 September 2026 at 23:59. Electronic submission in English was allowed. The estimated value is £600,000 excluding VAT and £720,000 including VAT. The contract is intended to run from 1 July 2027 to 30 June 2030, with two optional one-year extensions available, giving a maximum end date of 30 June 2032. Bids are evaluated on services and meeting requirements (25%), costs (20%), functional requirements (15%), technical requirements (15%), implementation and mobilisation (15%), and interviews (10%). The procurement is for one requirement rather than separate service lots.

This opportunity suits established third-party logistics providers with warehousing, inventory management, order processing, packing and distribution capability for ecommerce merchandise. Suppliers should be able to operate or support fulfilment through a Shopify Plus environment and manage products spanning retail, education, exhibitions and own-brand ranges. The requirement calls for capacity to serve customers across the UK and internationally, while maintaining reliable service quality and customer experience standards. Providers must also be able to plan and deliver a managed transition from the incumbent warehouse and fulfilment arrangement, ready for service commencement. Experience aligning fulfilment operations with a recognised public-facing brand and its service expectations will be relevant. Quality, functional and technical capability, mobilisation planning and interview performance carry 80% of the evaluation.

How relevant is this notice?

Notice Information

Notice Title

Ecommerce 3rd Party Logistics Provider

Notice Description

The Science Museum Group ("SMG") operates a growing ecommerce proposition supporting the sale of products associated with the Science Museum and the National Railway Museum. Ecommerce is an important commercial channel, serving customers throughout the UK and internationally, and contributes to SMG's revenue generation and visitor engagement objectives. SMG's ecommerce platform is operated on Shopify Plus and includes a range of own-brand, exhibition-related, educational and retail merchandise products. The appointed supplier will be required to provide third-party logistics and fulfilment services that support a high-quality customer experience and align with SMG's brand values and service expectations. SMG's current contract is with an external third-party logistics provider for warehousing and fulfilment services. The existing contract expires on 30 June 2027 and SMG is seeking to appoint a provider to support a managed transition and seamless commencement of fulfilment services from 1 July 2027.

Lot Information

Lot 1

Renewal: Two optional extensions of one year each.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06ddf1
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/074805-2026
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Competitive flexible procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

63 - Supporting and auxiliary transport services; travel agencies services

CPV Codes

63120000 - Storage and warehousing services

Notice Value(s)

Tender Value
£600,000 £500K-£1M
Lots Value
£600,000 £500K-£1M
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
6 Aug 20262 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Jul 2027 - 30 Jun 2030 3-4 years
Recurrence
2031-08-04

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Science Museum Group
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW7 2DD
Postcode Area
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI33 Kensington & Chelsea and Hammersmith & Fulham
Delivery Location
Not specified
Local Authority
Kensington and Chelsea
Electoral Ward
Brompton & Hans Town
Westminster Constituency
Kensington and Bayswater

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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