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Crisis Resilience Fund - Eligibility & Resilience Services Interim Contract

Hampshire County Council

This public procurement record has 1 release in its history.

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06 Aug 2026 at 15:51

UK7 - Contract Details Notice
Summary of the contracting process

Hampshire County Council procured services to manage and deliver the Department for Work and Pensions Crisis Resilience Fund, which replaces the Household Support Fund. The service supports households experiencing financial hardship with essential living costs and longer-term financial resilience. Its scope covers eligibility assessment, crisis triage, decision-making, administration and delivery of crisis payments, financial resilience support, monitoring and reporting, partnership working, and payment administration. Delivery is through accessible online, telephone and face-to-face channels for residents in Hampshire. The requirement is community, benefits and guidance support, including benefit services and related public services (CPV 75200000, 75310000 and 85312310).

This is a completed, awarded procurement under a below-threshold direct award without competition, using the light-touch regime. Hampshire County Council awarded the single requirement to Citizens Advice East Hampshire Limited. The contract was signed on 1 July 2026 and runs from 1 July 2026 to 30 September 2026. Its value is £394,514 including gross value, and the contract is active. It was a three-month interim arrangement intended to maintain continuity while the council completed an open procurement for longer-term Crisis Resilience Fund services. The outcome shows that the council selected a specialist community advice provider for this requirement.

This procurement demonstrates demand from Hampshire County Council for an end-to-end household hardship support service rather than a narrow advice function. Credible competitors would need to assess eligibility, triage crises, make and administer payment decisions, provide financial resilience support, and manage monitoring, reporting and partnership activity. They would also need to operate consistently across online, telephone and face-to-face channels, with the accessibility and responsiveness required for households in financial difficulty. Experience in community advice, benefits support and guidance services would be directly relevant, alongside the operational capacity to handle payment administration and maintain reliable records. Organisations able to combine front-line reach with robust governance and reporting would be well placed for comparable future requirements.

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Notice Information

Notice Title

Crisis Resilience Fund - Eligibility & Resilience Services Interim Contract

Notice Description

Hampshire County Council has awarded an interim contract for the management and delivery of services under the Department for Work and Pensions (DWP) Crisis Resilience Fund (CRF), which replaces the Household Support Fund. The CRF provides timely support to households experiencing financial hardship, helping residents meet essential living costs whilst supporting longer-term financial resilience. The contract includes eligibility assessment, crisis triage, decision-making, administration and delivery of crisis payments, financial resilience support, monitoring and reporting, partnership working, and payment administration. Services are delivered through a range of accessible channels, including online, telephone and face-to-face support. The contract was awarded for a fixed period of three months, from 1 July 2026 to 30 September 2026, to ensure continuity of service whilst Hampshire County Council completed an open procurement for the longer-term provision of CRF services (FTS Notice 2026/S 000-059817).

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06de37
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/074909-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

75 - Administration, defence and social security services

85 - Health and social work services

CPV Codes

75200000 - Provision of services to the community

75310000 - Benefit services

85312310 - Guidance services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£394,514 £100K-£500K

Notice Dates

Publication Date
6 Aug 20262 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
1 Jul 20261 months ago
Contract Period
1 Jul 2026 - 30 Sep 2026 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Hampshire County Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WINCHESTER
Postcode
SO23 8UJ
Postcode Area
Southampton
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ3 Hampshire and Isle of Wight
Small Region (ITL 3)
TLJ36 Central Hampshire
Delivery Location
Not specified
Local Authority
Winchester
Electoral Ward
St Michael
Westminster Constituency
Winchester

Supplier Information

Number of Suppliers
1
Supplier Name

CITIZENS ADVICE EAST HAMPSHIRE LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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