Award

Ask AI about this notice

Summarise, research or assess it with AI

View Markdown

Share this notice

Send this contract to a colleague

Social Media Listening and Scheduling Software Solution

Liverpool City Region Combined Authority

This public procurement record has 1 release in its history.

Award

07 Aug 2026 at 09:16

UK7 - Contract Details Notice
Summary of the contracting process

Liverpool City Region Combined Authority procured a social media listening and scheduling software solution for its Communications and Marketing teams. The service provides comprehensive media monitoring, social media monitoring and social listening capabilities to support media intelligence, stakeholder engagement and public communications. It is an information technology service covering software, internet and support activities. Delivery is in the United Kingdom, for the Combined Authority’s operations. The requirement is focused on a managed digital platform rather than standalone consultancy or communications campaigns. Relevant suppliers are those providing business-grade social media management, monitoring, listening, reporting and supporting hosted software services for public-sector communications teams. The solution is intended to improve the authority’s ability to monitor media and social channels, engage stakeholders and communicate with the public effectively.

The procurement is complete and was awarded through a below-threshold direct award without competition. SocialSignin Ltd T/A Orlo was selected for the single requirement. The award was made on 30 July 2026, and the contract was signed on the same date. The active contract runs from 30 July 2026 to 29 July 2029. Its value is £90,350 excluding VAT, or £108,420 including VAT. The contract covers the social media listening and scheduling software solution for Liverpool City Region Combined Authority. The published outcome records one supplier and one completed lot. The procurement was treated as below threshold. The available outcome information identifies the direct-award route; the requirement was not evaluated through a competitive tender process.

This award demonstrates an established requirement for an integrated social media listening, monitoring and scheduling platform within a regional public authority. Suppliers preparing for comparable work with Liverpool City Region Combined Authority would need a reliable hosted service that supports communications and marketing teams, stakeholder engagement, media intelligence and public-facing communications. Credible providers should be able to procure, install and configure hosting equipment needed to provide system access. Operational assurance is important: penetration testing must be delivered by an independent supplier accredited under the CHECK, CREST or Tiger schemes. The service should also support prompt administration, including producing a report of internal user accounts within one working day of a request. Experience delivering secure, supported software to public-sector communications teams would strengthen a competitor’s position.

How relevant is this notice?

Notice Information

Notice Title

Social Media Listening and Scheduling Software Solution

Notice Description

The purpose of this procurement is to appoint a provider to deliver a comprehensive media and social media monitoring and social listening platform. This solution will be used by the Communications and Marketing teams to enhance media intelligence, stakeholder engagement, and public communication effectiveness. The procurement aligns with the CA's strategic priorities and value-for-money objectives.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06de9f
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/075073-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£90,350 Under £100K

Notice Dates

Publication Date
7 Aug 20262 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
30 Jul 20264 weeks ago
Contract Period
30 Jul 2026 - 29 Jul 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Liverpool City Region Combined Authority
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LIVERPOOL
Postcode
L3 1BP
Postcode Area
Liverpool
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD72 Liverpool
Delivery Location
Not specified
Local Authority
Liverpool
Electoral Ward
Waterfront South
Westminster Constituency
Liverpool Riverside

Supplier Information

Number of Suppliers
1
Supplier Name

SocialSignin Ltd T/A Orlo

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

Loading OCDS record...