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IBM Supportline Renewal (2026)

Met Office

This public procurement record has 1 release in its history.

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07 Aug 2026 at 09:51

UK7 - Contract Details Notice
Summary of the contracting process

The Met Office is procuring a one-year renewal of IBM Supportline services. The requirement sits within IT support and maintenance, covering services related to personal computers, office equipment, telecommunications and audio-visual equipment. The buyer is the Met Office, a central government public authority based in Exeter. Delivery is across the United Kingdom. The procurement concerns services rather than goods, construction or a physical works programme. The scope is focused on maintaining and supporting the buyer’s existing technology environment through the Supportline arrangement. This is relevant to suppliers providing technical support, maintenance and associated services for workplace computing, office technology, telecommunications or audio-visual equipment.

The procurement is complete and has been awarded. The Met Office used a direct award below the applicable threshold, without competition. IBM LIMITED was selected on 28 July 2026, and the contract was signed on that date. The contract runs from 1 September 2026 to 31 August 2027. Its value is £47,116.58 excluding VAT, or £56,539.89 including VAT. There was one completed lot and one active award. The award covers the Supportline renewal and related IT equipment support services. The outcome reflects a single-supplier award rather than a competitive evaluation between bidders. The contract is below threshold and the awarded supplier is IBM LIMITED.

For suppliers that did not win this procurement, the award demonstrates demand from the Met Office for ongoing specialist technology support rather than a one-off equipment purchase. A credible competitor for a future requirement of this type would need the technical capability to support personal computers, office equipment, telecommunications and audio-visual systems, together with sufficient service capacity to maintain support over a defined annual contract period. Relevant providers are likely to include established IT maintenance businesses and technology manufacturers or partners with broad support capability. The selected supplier’s position shows that a competing offer would need to provide dependable coverage across the United Kingdom and address the buyer’s existing technology support needs.

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Notice Information

Notice Title

IBM Supportline Renewal (2026)

Notice Description

Renewal of Supportline for a period of one (1) year

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06deb3
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/075114-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

50 - Repair and maintenance services

CPV Codes

50300000 - Repair, maintenance and associated services related to personal computers, office equipment, telecommunications and audio-visual equipment

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£47,116 Under £100K

Notice Dates

Publication Date
7 Aug 20262 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
28 Jul 20261 months ago
Contract Period
1 Sep 2026 - 31 Aug 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Met Office
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
EXETER
Postcode
EX1 3PB
Postcode Area
Exeter
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK4 Devon
Small Region (ITL 3)
TLK43 Devon CC
Delivery Location
Not specified
Local Authority
Exeter
Electoral Ward
Pinhoe
Westminster Constituency
Exmouth and Exeter East

Supplier Information

Number of Suppliers
1
Supplier Name

IBM LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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