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HAC6143 Community Equipment Purchases

Tower Hamlets

This public procurement record has 3 releases in its history.

TenderCancellation

08 Sep 2026 at 12:14

UK12 - Procurement Termination Notice
Award

12 Aug 2026 at 11:11

UK6 - Contract Award Notice
Award

12 Aug 2026 at 10:57

UK5 - Transparency Notice
Summary of the contracting process

Tower Hamlets procured community equipment purchasing and supply for adults and children with assessed care and support needs across the London Borough of Tower Hamlets. The equipment supports safe, independent living at home, hospital discharge, prevention of admissions, adult social care and children’s services. Requirements include moving and handling equipment, daily living aids, pressure care equipment, bathing and toileting equipment, and other specialist equipment prescribed by health and social care professionals. The scope also covers medical equipment repair and maintenance. Tower Hamlets is the contracting authority, using arrangements accessed through the London Borough of Newham and the Croydon Integrated Procurement Hub Community Equipment Framework. The procurement category is services, including medical aids (CPV 33196000) and medical equipment repair and maintenance (CPV 50421000).

The procurement reached completion through a direct award under the Croydon Integrated Procurement Hub Community Equipment Framework, using the Procurement Act 2023 extreme and unavoidable urgency route after the previous provider’s insolvency. Enabled Living Healthcare Limited was named as the selected supplier on 28 January 2026. The awarded value was £6,322,896 excluding VAT and £7,587,475.20 including VAT. The intended contract period was 22 August 2026 to 21 August 2028, with an option to extend to 21 August 2029. However, the associated contract record was cancelled on 12 August 2026 because the published award notice contained incorrect supplier and value details. The authority stated that the error was administrative and that the procurement record would be terminated.

This requirement indicates sustained demand from Tower Hamlets for a resilient community equipment supply chain supporting vulnerable adults and children. Suppliers would need to source and manage stocks of moving and handling equipment, daily living aids, pressure care, bathing, toileting and other specialist medical equipment, while coordinating prescriptions from health and social care professionals. Credible providers would also need reliable delivery, installation, servicing and maintenance arrangements, with sufficient workforce and operational capacity to maintain continuity during demand increases or supply disruption. Strong stock control, business continuity planning, data protection, contract management and performance monitoring would be important. Experience supporting hospital discharge, preventing admissions and enabling independent living would be directly relevant. The procurement was suitable for small and medium-sized enterprises and voluntary, community or social enterprises, and demonstrates the scale and service resilience expected by this buyer.

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Notice Information

Notice Title

HAC6143 Community Equipment Purchases

Notice Description

The London Borough of Tower Hamlets intends to enter into a Service Level Agreement with the London Borough of Newham for the purchase and supply of community equipment through Newham's membership of the Croydon Integrated Procurement Hub (IPH) Community Equipment Framework. The requirement forms part of the Council's community equipment service arrangements following the collapse of the previous provider, NRS Healthcare, in July 2025. This element of the service has been separated from the wider Community Equipment Service project and relates solely to the procurement and supply of community equipment stock. Community equipment supports adults and children with assessed care and support needs to live safely and independently within their own homes. Equipment includes, but is not limited to, moving and handling equipment, daily living aids, pressure care equipment, bathing and toileting equipment, and other specialist community equipment prescribed by health and social care professionals. The proposed arrangement will allow Tower Hamlets to access equipment supplied through the Croydon IPH Framework, ensuring continuity of supply, value for money, and compliance with procurement requirements. The arrangement will support the Council's statutory duties in relation to adult social care, children's services, hospital discharge, prevention of admissions, and promoting independence. The anticipated spend on community equipment purchases is approximately PS1.9 million per annum, with the proposed arrangement operating for an initial term of 2 years with an option to extend for a further 1 year (2 + 1 years). The direct award route is being utilised through the existing framework access arrangements available via the London Borough of Newham and Croydon IPH Framework, enabling the Council to secure a sustainable and resilient supply chain for community equipment whilst longer-term commissioning options continue to be explored. Contract Details Procurement Route: Direct Award Framework: Croydon Integrated Procurement Hub (IPH) Community Equipment Framework Lead Authority: London Borough of Newham Contracting Authority: London Borough of Tower Hamlets Estimated Annual Value: PS1.9 million Contract Term: 2 years plus 1-year extension option (2 + 1) Service Area: Community Equipment Purchasing and Supply Beneficiaries: Adults and children requiring community equipment across the London Borough of Tower Hamlets.

Procurement Information

The original extreme urgency caused by the dissolution of NRS still exists and there would not be enough time to complete a tender of this complexity in the foreseeable future. Therefore, section 13 of Schedule 5 to the Procurement Act 2023 applies to the direct award to Enabled Living Healthcare This direct award is justified under Schedule 5, Section 13 of the Procurement Act 2023 (Extreme and Unavoidable Urgency). Following the insolvency of NRS Healthcare on 1 August 2025, there is an urgent requirement to maintain continuity of a critical statutory community equipment service supporting vulnerable adults and children, independent living, hospital discharge and prevention of hospital admissions. There is insufficient time to undertake a competitive procurement without risking interruption to essential health and social care services.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06e238
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/084836-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
UK12 - Procurement Termination Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

33 - Medical equipments, pharmaceuticals and personal care products

50 - Repair and maintenance services

CPV Codes

33196000 - Medical aids

50421000 - Repair and maintenance services of medical equipment

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£6,322,896 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
8 Sep 20261 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
28 Jan 20269 months ago
Contract Period
22 Aug 2026 - 21 Aug 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Cancelled

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Tower Hamlets
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E1 1BJ
Postcode Area
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI42 Tower Hamlets
Delivery Location
Not specified
Local Authority
Tower Hamlets
Electoral Ward
Whitechapel
Westminster Constituency
Bethnal Green and Stepney

Supplier Information

Number of Suppliers
1
Supplier Name

Enabled Living Healthcare

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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