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HCC04/26 The Provision of a Case Management system for East of England MacMillan Money Advice Service

Hertfordshire County Council

This public procurement record has 1 release in its history.

Award

13 Aug 2026 at 12:05

UK7 - Contract Details Notice
Summary of the contracting process

Hertfordshire County Council procured a case management system for the East of England MacMillan Money Advice Service. The requirement is for customer relationship management software to support the service’s case management activities, rather than construction, professional consultancy or general IT support. Delivery is in Hertfordshire, within the East of England. The buying organisation is Hertfordshire County Council, based in Stevenage. The procurement covered one requirement and was handled as a council purchase for a public advice service. Suppliers specialising in configurable case management or customer relationship management platforms, implementation and service support would be the most relevant comparators for this requirement and buyer.

The procurement is complete and the contract was awarded to Advanced Case Management Solutions, an SME based in Glasgow. Hertfordshire County Council used a below-threshold limited competition. The award was made on 30 July 2026, and the contract was signed on the same date. The active contract runs from 30 July 2026 to 29 July 2029, with a possible one-year extension at the Council’s sole discretion, giving a maximum end date of 29 July 2030. The awarded contract value is £82,738.42 gross, in GBP. The contract relates to the single case management system requirement for the East of England MacMillan Money Advice Service.

This procurement indicates a defined public-sector requirement for a case management and customer relationship management platform supporting a regional money advice service. Suppliers considering comparable work for Hertfordshire County Council would need to demonstrate a software product suited to managing cases, records, workflows and service-related information, together with the implementation and support capability needed to operate it in a public-service setting. Relevant competitors include specialist case management software providers, CRM suppliers with adaptable platforms, and SMEs able to deliver a focused solution rather than broad technology outsourcing. Credibility would also depend on showing experience of configuring systems around operational processes, protecting sensitive client information and supporting council-facing service delivery.

How relevant is this notice?

Notice Information

Notice Title

HCC04/26 The Provision of a Case Management system for East of England MacMillan Money Advice Service

Notice Description

Hertfordshire County Council sought quotations for the provision of a Case Management system for East of England MacMillan Money Advice Service This is a Contract Details Notice and this opportunity has now closed.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06e37e
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/077190-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Limited
Procurement Method Details
Below threshold - limited competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48445000 - Customer Relation Management software package

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£82,738 Under £100K

Notice Dates

Publication Date
13 Aug 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
30 Jul 20264 weeks ago
Contract Period
30 Jul 2026 - 29 Jul 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Hertfordshire County Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
STEVENAGE
Postcode
SG1 2FQ
Postcode Area
Stevenage
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH2 Bedfordshire and Hertfordshire
Small Region (ITL 3)
TLH26 North and East Hertfordshire
Delivery Location
Not specified
Local Authority
Stevenage
Electoral Ward
Symonds Green
Westminster Constituency
Stevenage

Supplier Information

Number of Suppliers
1
Supplier Name

Advanced Case Management Solutions

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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