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BT Inbound

ORBIT GROUP LIMITED

This public procurement record has 1 release in its history.

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13 Aug 2026 at 15:40

UK7 - Contract Details Notice
Summary of the contracting process

Orbit Group Limited procured a business telecommunications service to renew its BT Inbound arrangement. The service covers non-geographic telephone numbers, including 0800 and 0345 numbers, used primarily by the customer contact centre, IT service desk and after-sales support teams. These numbers allow customers to call using either a freephone or local-rate number. The service also enables Orbit to redirect non-geographic numbers to different endpoints, supporting flexible numbering arrangements and disaster recovery. The work is delivered across England, including the North East, North West, Yorkshire and the Humber, East Midlands, West Midlands, East of England, London, the South East and the South West. The procurement is categorised as an information technology service.

This procurement has been completed and the contract was awarded to BT Group PLC. Orbit used a below-threshold direct award without competition for one lot. Supplier engagement through a SQW exercise was completed, and other providers were contacted but did not respond. The award was made on 10 July 2026. The contract was signed on the same date and runs from 10 July 2026 to 6 July 2027. Its value is £79,049.67 excluding VAT, or £94,859.60 including VAT. Orbit states that the favourable pricing was offered as a charities contract and therefore the requirement could not be procured through a framework. The award is active and the contract is active.

This requirement is relevant to telecommunications providers able to supply and manage non-geographic business telephone numbers, including freephone and local-rate services. A credible competitor would need to support inbound call routing and the ability to repoint numbers to different endpoints as operational requirements change. Experience of serving customer contact centres, IT service desks and after-sales support environments would be directly relevant, as would the capability to provide resilient numbering arrangements that support disaster recovery. Suppliers should be able to deliver coverage across England and offer pricing suitable for a charitable housing organisation. The procurement also indicates that Orbit values a direct commercial arrangement rather than relying on a framework for this service.

How relevant is this notice?

Notice Information

Notice Title

BT Inbound

Notice Description

This is to renew our BT Inbound Contract for a further 12 months. It is used to cover the costs for our non geographic phone numbers (i.e. 0800/0345 etc). This is primarily used by the CCT but is also used by IT Service Desk and after sales support teams. The numbers are provided so our customers either have a free phone or local number cost. Having the BT inbound contract also gives us the ability to easily repoint any of our non geographic numbers to different end points giving us flexibility in our numbering plans and provision for Disaster Recovery. SQW has been completed. We have emailed other providers, but had no responses back. BT also said we can't procure via Framework as the favourable pricing we have been offered was due to it being written as a charities contract.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06e3d7
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/077349-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72222300 - Information technology services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£79,049 Under £100K

Notice Dates

Publication Date
13 Aug 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
10 Jul 20261 months ago
Contract Period
10 Jul 2026 - 6 Jul 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
ORBIT GROUP LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
COVENTRY
Postcode
CV3 2SU
Postcode Area
Coventry
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG33 Coventry
Delivery Location
Not specified
Local Authority
Coventry
Electoral Ward
Wyken
Westminster Constituency
Coventry East

Supplier Information

Number of Suppliers
1
Supplier Name

BT GROUP PLC

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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