Award

Ask AI about this notice

Summarise, research or assess it with AI

View Markdown

Share this notice

Send this contract to a colleague

Service Desk Software

Great Yarmouth Borough Council

This public procurement record has 1 release in its history.

Award

13 Aug 2026 at 16:16

UK6 - Contract Award Notice
Summary of the contracting process

Great Yarmouth Borough Council procured service desk software and associated implementation support for its operations in Great Yarmouth. The requirement comprises 15 named-user Vivantio One-Platform licences, two service days, two Vivantio One-Platform subscription licences, and one professional day covering system implementation, configuration consultancy and administrator training. This is an IT services requirement covering software provision, technical consultancy, configuration and user enablement, rather than a standalone software development project. The selected solution is Vivantio One-Platform, so relevant suppliers are those able to provide service management software together with implementation and administration support for a public-sector customer.

The procurement is complete and was awarded directly without competition under a below-threshold procedure. One lot was completed. Great Yarmouth Borough Council awarded the contract to VIVANTIO LIMITED on 12 August 2026. The award is valued at £25,680 excluding VAT, or £30,816 including VAT. The contract period runs from 17 August 2026 to 16 August 2028. Evaluation was therefore based on a direct award rather than a competitive assessment of competing tenders. The award is active, and a signature milestone was scheduled for 13 August 2026. This is a single-supplier award for the full service desk software, subscription, consultancy, implementation and training requirement.

This award demonstrates a defined requirement for service desk software supported by implementation consultancy, configuration and administrator training within a borough council environment. Suppliers competing for comparable work should be able to deliver a named-user service management platform, manage subscription licensing, and provide practical professional services around deployment and configuration. Credibility would also depend on the ability to train administrators and support the customer’s transition into using the system, alongside reliable delivery of service days. The selected supplier is an SME, showing that this type of public-sector requirement can suit a focused software provider rather than only a large systems integrator. Experience with councils or similar public authorities would strengthen a future proposition.

How relevant is this notice?

Notice Information

Notice Title

Service Desk Software

Notice Description

15x Vivantio One-Platform Named license. 2x Service days. 2x Vivantio one platform subscription license. 1x professional day for system implementation , configuration consultancy & administrator training.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06e3e8
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/077379-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£25,680 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
13 Aug 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
12 Aug 20262 weeks ago
Contract Period
17 Aug 2026 - 16 Aug 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Great Yarmouth Borough Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
GREAT YARMOUTH
Postcode
NR30 2QF
Postcode Area
Norwich
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH5 Norfolk
Small Region (ITL 3)
TLH51 Norwich and East Norfolk
Delivery Location
Not specified
Local Authority
Great Yarmouth
Electoral Ward
Nelson
Westminster Constituency
Great Yarmouth

Supplier Information

Number of Suppliers
1
Supplier Name

VIVANTIO LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

Loading OCDS record...