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EDRMS SolutionCare

ORBIT GROUP LIMITED

This public procurement record has 1 release in its history.

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13 Aug 2026 at 16:58

UK7 - Contract Details Notice
Summary of the contracting process

Orbit Group Limited procured an electronic document and records management system (EDRMS) through its EDRMS SolutionCare requirement. The service covers software licensing and ongoing support for a secure, non-hosted system providing a single repository for tenant, property, compliance and corporate records. It is intended to support secure and consistent document storage, retrieval, version control and audit history. The system also supports GDPR, retention policies, information governance, access controls, evidential records, regulatory reporting and audits. It provides central access to tenancy agreements, correspondence, case files and property documentation, while reducing manual document handling and supporting consistent business processes. Established integrations allow documents and records to be accessed from operational systems. Delivery covers England, for Orbit Group Limited, based in Coventry.

The procurement is complete and one contract was awarded to Netcall Technology Limited. It used a direct award below the applicable threshold, without competition, because Orbit Group Limited considered that suitable compliant frameworks were unavailable for a non-supplier-hosted solution. The contract was signed on 30 July 2026 and runs from 22 September 2026 to 21 September 2027. Its value is £43,732 excluding VAT, or £52,478.40 including VAT. The awarded service is classified as software maintenance and repair services. The contract is active and relates to one completed lot. The published outcome identifies Netcall Technology Limited as the selected supplier. The procurement description emphasises licensing, support, document management, compliance, auditability, records retrieval and integration with Orbit’s core business applications.

This award indicates demand from a housing organisation for a secure, non-hosted EDRMS combining software licensing with ongoing support. Suppliers competing for similar work would need to demonstrate a mature electronic document and records management platform capable of handling tenant, property, compliance and corporate records in one controlled repository. Credible capability includes secure storage and retrieval, version control, audit history, access controls, retention-policy support and evidential records for inspections and investigations. Experience supporting GDPR and information governance would be relevant, as would the ability to manage compliance and safety documentation and provide evidence for reporting and audits. Suppliers should also be able to integrate the EDRMS with operational business applications, reduce manual handling and support consistent processes across a geographically broad English operation.

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Notice Information

Notice Title

EDRMS SolutionCare

Notice Description

EDRMS V7 Termed Licences The contract provides us with licencing/software and ongoing support for a secure electronic document and management records system. This enables a single repository for tenant, property, compliance and corporate records and secure/consistent document storage, retrieval, version control and audit history. Benefits of the system include: * Regulatory Compliance & Governance o Supports GDPR, retention policies and information governance requirements. o Provides audit trails, access controls and evidential records for regulatory inspections and investigations. * Tenant & Property Information o Central location for tenancy agreements, correspondence, case files and property documentation. o Quick access to historical records to support customer service and case management. * Compliance & Safety Records o Storage and management of key compliance documentation o Supports evidence gathering for regulatory reporting and audits. * Business Process Support o Reduces manual handling of documents and improves process consistency. * System Integrations o Established integrations with core business applications. o Enables documents and records to be accessed directly from operational systems. Procurement frameworks have been explored to award the new contract but as this not a supplier hosted solution, there are not frameworks available that we can compliantly awarded through.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06e3fa
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/077415-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72267000 - Software maintenance and repair services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£43,732 Under £100K

Notice Dates

Publication Date
13 Aug 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
30 Jul 20264 weeks ago
Contract Period
22 Sep 2026 - 21 Sep 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
ORBIT GROUP LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
COVENTRY
Postcode
CV3 2SU
Postcode Area
Coventry
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG33 Coventry
Delivery Location
Not specified
Local Authority
Coventry
Electoral Ward
Wyken
Westminster Constituency
Coventry East

Supplier Information

Number of Suppliers
1
Supplier Name

NETCALL TECHNOLOGY LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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