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Retail Operations Model Articulation and Activation Consultancy

Post Office Limited

This public procurement record has 1 release in its history.

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14 Aug 2026 at 14:36

UK7 - Contract Details Notice
Summary of the contracting process

Post Office Limited commissioned consultancy services to articulate and activate its new retail operating model. The work supports the next phase of the Post Office’s retail transformation through three connected work packages: developing an organisational narrative, codifying practical operating guidance for new ways of working, and creating partner and network assets to help activate the model. The requirement combines business analysis, project management and retail-sector consultancy, with the relevant classifications covering retail trade services, business analysis consultancy and project management consultancy. Delivery covers the United Kingdom. The buyer is Post Office Limited, a public undertaking, and the service is centred on its Retail team and the organisation’s wider partner and network relationships.

The procurement has been completed and the contract was awarded to Manifesto Growth Ltd. It used a direct award below the applicable threshold, without competition, covering one completed lot. The award was made on 7 August 2026 and the contract was signed on the same date. The contract runs from 7 August 2026 to 27 November 2026, with an 11-week delivery programme. Its value is £151,700 excluding VAT and £182,040 including VAT. Manifesto Growth Ltd is the active awarded supplier and the contract is active. The stated work comprises the retail narrative, operating model guidance, and partner and network activation assets required to support the Post Office’s retail transformation.

This procurement demonstrates demand from Post Office Limited for specialist transformation consultancy that can connect strategy, operating-model design and practical implementation. A credible competitor for a future requirement of this kind would need to develop a clear organisational narrative, translate strategic change into workable guidance for staff, and produce engagement or activation assets for partners and retail networks. Relevant capability includes business analysis, project management, retail-sector understanding and experience supporting large, distributed organisations through operating-model change. Suppliers would also need to coordinate several linked work packages and turn their outputs into material that can be used across the organisation and its external network. Manifesto Growth Ltd, the appointed SME, indicates that a focused consultancy can deliver this type of assignment.

How relevant is this notice?

Notice Information

Notice Title

Retail Operations Model Articulation and Activation Consultancy

Notice Description

Full proposal - Helping the Post Office articulate and activate its new Retail model, Manifesto Statement of Work Manifesto will partner with the Post Office Retail team over 11-weeks to deliver three connected work packages that together provide the narrative, practical operating guidance and engagement assets needed to support the next phase of the Retail transformation. - Develop the narrative to align the organisation - Codify the Retail operating model to enable new ways of working - Develop the partner and network assets to activate the Retail operating model

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06e4c5
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/077738-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

55 - Hotel, restaurant and retail trade services

72 - IT services: consulting, software development, Internet and support

CPV Codes

55000000 - Hotel, restaurant and retail trade services

72221000 - Business analysis consultancy services

72224000 - Project management consultancy services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£151,700 £100K-£500K

Notice Dates

Publication Date
14 Aug 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
7 Aug 20262 weeks ago
Contract Period
7 Aug 2026 - 27 Nov 2026 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Post Office Limited
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
EC2V 7ER
Postcode Area
Central London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
City of London
Electoral Ward
Bassishaw
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

MANIFESTO GROWTH LTD

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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